zappos.com
Unclaimed- Rating
- 3.7 ⭐⭐⭐⭐ on SmartCustomer1.6 ⭐⭐ on Trustpilot4.07 ⭐⭐⭐⭐ on Reviews.io
- Reviews
- 1,413 reviews
- Years in business
- 27 years
- Address
- 400 E. Stewart Avenue, Las Vegas, NV 89101
- Email address
- Not found
- Phone number
- +1 800-927-7671
- Contact page
- zappos.com/contact
- Website
- zappos.com
Shoes, Sneakers, Boots, & Clothing + FREE SHIPPING | Zappos.comFast, FREE shipping on just-landed sneakers, boots, heels & more from your favorite brands. Now that's a win.
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title="See the full Truth Signal report on zappos.com">
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alt="Truth Signal truth score for zappos.com"
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</a>Summary
Get MarkdownIs zappos.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 14 reviews on Reviews.io, averaging 4.07 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 680 reviews on Trustpilot average only 1.6 stars out of 5. We could not find an email address.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
- Its website address was registered 27 years ago.
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
- A not fully established independent reputation · 14 reviews on Reviews.io, rated 4.07 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A substantial number of independent reviews (680 on Trustpilot), but it falls short with only 1.6 stars out of 5.
Not found
- Email address information was not found from our checks.
How to check if zappos.com is legit
1 be cautious · 7 clear · 2 for informationTo check if zappos.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zappos.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; part of Amazon; founded in 1999 (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 44 of its 144 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its terms are governed by the laws of Nevada, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage, its delivery page says it ships to the US
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 144
- BBB complaints closed in twelve months
- 53
- BBB complaints resolved to the customer's satisfaction
- 44
- BBB complaint types
- Product Issues: 71, Service or Repair Issues: 31, Delivery Issues: 30, Sales and Advertising Issues: 5, Billing Issues: 3, Customer Service Issues: 3, Order Issues: 1
- BBB customer reviews
- 40
- BBB business started
- 26 May 1999
- BBB file opened
- 14 Jan 2005
- Type (Wikipedia)
- Subsidiary
- Industry
- Retail
- Parent company
- Amazon
- Founded
- July 12, 1999; 27 years ago
- Employees
- 1,500+
- Revenue
- US$2 billion (2015)
Domain registrationIts website address was registered 27 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 27 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- +1 800-927-7671
Quoted word for word from zappos.com.
- In their own words
- “Founded in 1999, we built our reputation on exceptional service. Today, our goal is to make shopping the easiest part of your busy day—with free shipping & returns on every order, every time. Our assortment features beloved brands for the whole family, including Nike, HOKA, adidas, New Balance, Crocs, Sam Edelman—plus hundreds more.” About page
- How long you have to return
- “Start your return online: Go to your Order History within your account within 60 days of receiving your order.” Returns page
- Do returns cost anything
- “Zappos.com customers enjoy free shipping, free returns, and 24/7 customer service!” Returns page
- Delivery cost
- “Color Delivery Distance. $75.00 .” Delivery page
Customer reviewsTrustpilot 1.6 stars from 680 reviews · SmartCustomer 3.7 stars from 719 reviews · Reviews.io 4.07 stars from 14 reviewsBe cautious
- Rated 4.07 stars out of 5 from 14 reviews on Reviews.io
- Rated 3.7 stars out of 5 from 719 reviews on SmartCustomer
- Rated 1.6 stars out of 5 from 680 reviews on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 1.6 out of 5 | 680 |
| SmartCustomer | 3.7 out of 5 | 719 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 4.07 out of 5 | 14 |
| Feefo | Not found |
- Independent review platforms
- 3
- Reviews.io rating
- 4.07 out of 5
- Reviews.io review count
- 14
- SmartCustomer rating
- 3.7 out of 5
- SmartCustomer review count
- 719
- Trustpilot rating
- 1.6 out of 5
- Trustpilot review count
- 680
Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 10,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 26 years agoClear
- Website archive history
- 26 years
- Wikipedia page
- yes
Social presenceIt is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 2,298,700 followers on FacebookClear
- Its YouTube channel has 14,000 subscribers and 591 videos, the latest uploaded 73 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | 2,298,700 followers | |
| Profile | 407,000 followers | |
| X | Profile | 1,800,000 followers |
| Not found | ||
| YouTube | Profile | 14,000 subscribers |
| TikTok | Profile | Unknown |
- Social platforms with discovered profiles
- facebook, instagram, tiktok, x, youtube
- Social follower counts
- 4,519,700 followers in total
- YouTube channel
- 591 videos, 14,000 subscribers, last upload 73 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spamClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Certificate issuer
- Amazon
- Certificate type
- DV
- Certificate expires
- 10 Dec 2026
- Nameservers
- a1-21.akam.net
a18-66.akam.net
a20-67.akam.net
a5-64.akam.net
a8-65.akam.net
a9-66.akam.net - Address
- 18.216.70.16
52.38.151.45
3.139.132.67
44.228.192.155
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