# Zappos.com Llc (zappos.com)

Is zappos.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 87 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot 1.6 · 680 reviews; SmartCustomer 3.7 · 719 reviews; Reviews.io 4.07 · 14 reviews; BBB A+ · 44 of 144 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 14 reviews on Reviews.io, averaging 4.07 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 680 reviews on Trustpilot average only 1.6 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: state read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 27 years ago (source: rdap)
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- A not fully established independent reputation: 14 reviews on Reviews.io, rated 4.07 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (680 on Trustpilot), but it falls short with only 1.6 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if zappos.com is legit

To check if zappos.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zappos.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; part of Amazon; founded in 1999 (Wikipedia) · BBB rating A+ (For information)
- Who they are: Domain registration: Its website address was registered 27 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://zappos.com/contact), about (https://zappos.com/about), returns (https://zappos.com/returns), delivery (https://zappos.com/delivery), terms (https://zappos.com/terms), privacy (https://zappos.com/privacy)
- Reputation and track record: Customer reviews: Trustpilot 1.6 stars from 680 reviews · SmartCustomer 3.7 stars from 719 reviews · Reviews.io 4.07 stars from 14 reviews (Be cautious)
- Reputation and track record: Visitor traffic: It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 26 years ago (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 2,298,700 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from zappos.com's own pages.

- In their own words: “Founded in 1999, we built our reputation on exceptional service. Today, our goal is to make shopping the easiest part of your busy day—with free shipping & returns on every order, every time. Our assortment features beloved brands for the whole family, including Nike, HOKA, adidas, New Balance, Crocs, Sam Edelman—plus hundreds more.” (https://www.zappos.com/c/about)
- How long you have to return: “Start your return online: Go to your Order History within your account within 60 days of receiving your order.” (https://www.zappos.com/c/shipping-and-returns)
- Do returns cost anything: “Zappos.com customers enjoy free shipping, free returns, and 24/7 customer service!” (https://www.zappos.com/c/shipping-and-returns)
- Delivery cost: “Color Delivery Distance. $75.00 .” (https://www.zappos.com/delivery)

## Cite

Truth Signal, Zappos.com Llc: truth score 87 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/zappos.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/zappos.com