Truth score 86 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

86/ 100

Truth score

High truth signals

Top 10% of businesses we’ve checked

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer824 reviews1.7

Reviews.io2,117 reviews2.5

BBB448 of 3,001 resolvedA+

coinbase.com

Unclaimed

Rating: 2.5 ⭐⭐⭐ on Reviews.io1.7 ⭐⭐ on SmartCustomer
Reviews: 2,941 reviews
Years in business: 15 years
Address: 1 Madison Ave, 24th floor, New York, NY 10010
Email address: Not found
Phone number: +1 888-908-7930
Contact page: coinbase.com/contact-us/
Website: coinbase.com

coinbase.com

Coinbase - Buy and Sell Bitcoin, Ethereum, and more with trustCoinbase is a secure online platform for buying, selling, transferring, and storing cryptocurrency.

Checked on 10 Oct 2026, 16:03

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Summary

Get Markdown

Is coinbase.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 15 years ago, and is locked against transfer to someone else. It is among the 1,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,117 reviews on Reviews.io average only 2.5 stars out of 5. Its 824 reviews on SmartCustomer average only 1.7 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 15 years ago.
It is among the 1,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (2,117 on Reviews.io), but it falls short with only 2.5 stars out of 5.
A substantial number of independent reviews (824 on SmartCustomer), but it falls short with only 1.7 stars out of 5.

Not found

Email address information was not found from our checks.

How to check if coinbase.com is legit

1 be cautious · 7 clear · 2 for information

To check if coinbase.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about coinbase.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 18 countries; founded in 2012 in San Francisco, California, U.S. (Wikipedia) · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 448 of its 3,001 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its Better Business Bureau profile is a US listing
Which countries the company serves: Argentina, Australia, Brazil, Canada, China, Germany, Spain, France, UK, India, Italy, Laos, Mexico, Netherlands, Portugal, Singapore, Taiwan, US
Why we believe that: $ prices on its homepage, it publishes pages for 18 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 3,001
BBB complaints closed in twelve months: 489
BBB complaints resolved to the customer's satisfaction: 448
BBB complaint types: Service or Repair Issues: 923, Product Issues: 864, Billing Issues: 604, Customer Service Issues: 339, Sales and Advertising Issues: 150, Order Issues: 98, Delivery Issues: 23
BBB customer reviews: 310
BBB business started: 2 Jul 2011
BBB file opened: 12 Sep 2013

From Wikipedia

Type (Wikipedia): Public
Industry: Cryptocurrency
Founded: June 2012; 14 years ago, in San Francisco, California, U.S.
Area served: 100+ countries
Employees: 3,772 (2024)
Revenue: US$7.18 billion (2025)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 15 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 15 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacyClear

Company contact phone number is available

Pages foundContact About Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: +1 888-908-7930

What its pages say

Quoted word for word from coinbase.com.

In their own words: “Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom in the world. The most trusted crypto platform, Coinbase stores more digital assets than any other company and is building the everything exchange — one place to access crypto, equities, derivatives, prediction markets, and more. Coinbase serves consumers through its suite of financial apps, institutions through Coinbase Prime, and developers through the Coinbase Developer Platform.” About page

SourcesHomepage About page Terms page Contact page Privacy page

Reputation and track record

Customer reviewsSmartCustomer 1.7 stars from 824 reviews · Reviews.io 2.5 stars from 2,117 reviewsBe cautious

It has a review page on Trustpilot
Rated 2.5 stars out of 5 from 2,117 reviews on Reviews.io
Rated 1.7 stars out of 5 from 824 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	1.7 out of 5	824
G2	Not found
Capterra	Not found
Reviews.io	2.5 out of 5	2,117
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 2.5 out of 5
Reviews.io review count: 2,117
SmartCustomer rating: 1.7 out of 5
SmartCustomer review count: 824

Visitor trafficIt is among the 1,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 1,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 7,200,000 followers on XClear

Its YouTube channel has 129,000 subscribers and 758 videos, the latest uploaded 15 days ago

Platform	Profile	Audience
Facebook	Profile	412,989 followers
Instagram	Profile	559,000 followers
X	Profile	7,200,000 followers
LinkedIn	Profile	676,025 followers
YouTube	Profile	129,000 subscribers
TikTok	Profile	77,300 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 9,054,314 followers in total
YouTube channel: 758 videos, 129,000 subscribers, last upload 15 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear