trip.com
Unclaimed- Rating
- 4.2 ⭐⭐⭐⭐ on SmartCustomer3.0 ⭐⭐⭐ on Reviews.io
- Reviews
- 213,391 reviews
- Years in business
- 28 years
- Address
- 30 Raffles Place, #29-01 Singapore 048622
- Email address
- Not found
- Phone number
- Not found
- Contact page
- Not found
- Website
- trip.com
Trip.com: Book cheap flights, hotels, car rentals, trains and moreBook from a huge range of flights, hotels, trains, and much more - right at your fingertips. For fantastic travel offers, visit Trip.com!
Trip.com: Book cheap flights, hotels, car rentals, trains and moreBook from a huge range of flights, hotels, trains, and much more - right at your fingertips. For fantastic travel offers, visit Trip.com!
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title="See the full Truth Signal report on trip.com">
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alt="Truth Signal truth score for trip.com"
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</a>Summary
Get MarkdownIs trip.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 3 of its pages: about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is among the 1,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 7,570 reviews on SmartCustomer, averaging 4.2 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 50 complaint(s) filed against business. Of its 215 complaints closed in three years, 50 were resolved to the customer's satisfaction. We could not find an email address or a phone number.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 3 of its pages · about, terms and privacy.
- Its website address was registered 28 years ago.
- It is among the 1,000 most-visited sites on the internet (Cloudflare Radar).
- Great independent reputation · 7,570 reviews on SmartCustomer, rated 4.2 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- The Better Business Bureau rates it F, and does not accredit it; 50 of its 215 complaints closed in three years were resolved to the customer's satisfaction.
Not found
- Email address information was not found from our checks.
- Phone number information was not found from our checks.
How to check if trip.com is legit
8 clear · 2 for informationTo check if trip.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about trip.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in Singapore; serves 14 countries; part of Trip.com Group; founded in 1999 (Wikipedia) · BBB rating FFor information
- The Better Business Bureau rates it F, and does not accredit it; 50 of its 215 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- Singapore
- Why we believe that
- its legal pages give an address in Singapore, its terms are governed by the laws of Singapore, its Better Business Bureau profile is a US listing
- Which countries the company serves
- United Arab Emirates, Austria, Australia, Brazil, Canada, UK, India, Mexico, New Zealand, Philippines, Pakistan, Saudi Arabia, Singapore, US
- Why we believe that
- it publishes pages for 14 countries (hreflang)
- Better Business Bureau profile
- Found
- BBB rating
- F
- BBB accredited
- No
- BBB complaints closed in three years
- 215
- BBB complaints closed in twelve months
- 91
- BBB complaints resolved to the customer's satisfaction
- 50
- BBB complaint types
- Product Issues: 140, Service or Repair Issues: 44, Sales and Advertising Issues: 16, Customer Service Issues: 7, Order Issues: 5, Billing Issues: 3
- BBB customer reviews
- 102
- BBB reasons for rating
- Failure to respond to 50 complaint(s) filed against business, 10 complaint(s) filed against business that were not resolved
- BBB business started
- 1 Jan 2018
- BBB file opened
- 30 Sep 2023
- Industry
- Travel agency
- Parent company
- Trip.com Group
- Founded
- June 1999; 27 years ago
- Area served
- Worldwide
Domain registrationIts website address was registered 28 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 28 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 3 of its pages: about, terms and privacyClear
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- Not found
Quoted word for word from trip.com.
- In their own words
- “Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centers in Edinburgh, Tokyo, and Seoul, help to "create the best travel experience" for its millions of customers worldwide.” About page
Customer reviews205,152 reviews on Trustpilot · SmartCustomer 4.2 stars from 7,570 reviews · Reviews.io 3.0 stars from 669 reviewsClear
- Rated 3.0 stars out of 5 from 669 reviews on Reviews.io
- Rated 4.2 stars out of 5 from 7,570 reviews on SmartCustomer
- 205,152 reviews on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 205,152 |
| SmartCustomer | 4.2 out of 5 | 7,570 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 3.0 out of 5 | 669 |
| Feefo | Not found |
- Independent review platforms
- 3
- Reviews.io rating
- 3.0 out of 5
- Reviews.io review count
- 669
- SmartCustomer rating
- 4.2 out of 5
- SmartCustomer review count
- 7,570
- Trustpilot review count
- 205,152
Visitor trafficIt is among the 1,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 1,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 27 years agoClear
- Website archive history
- 27 years
- Wikipedia page
- yes
Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 4,900,000 followers on FacebookClear
| Platform | Profile | Audience |
|---|---|---|
| Profile | 4,900,000 followers | |
| Profile | 5,775 followers | |
| X | Profile | 52,200 followers |
| Profile | 64,273 followers | |
| YouTube | Not found | |
| TikTok | Profile | 1,600,000 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x
- Social follower counts
- 6,622,248 followers in total
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- GlobalSign nv-sa
- Certificate type
- OV
- Certificate expires
- 13 Feb 2027
- Nameservers
- a1-244.akam.net
a11-65.akam.net
a14-66.akam.net
a16-67.akam.net
a26-64.akam.net
a9-65.akam.net - Address
- 43.107.192.234
43.107.189.231
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