Truth score 92 out of 100, High truth signals. Customer satisfaction: mostly satisfied

92/ 100

Truth score

High truth signals

Top 1% of businesses we’ve checked

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot21,038 reviews4.0

SmartCustomer940 reviews1.2

BBB1,719 of 11,932 resolvedF

stubhub.com

Unclaimed

Rating: 4.0 ⭐⭐⭐⭐ on Trustpilot1.2 ⭐ on SmartCustomer
Reviews: 21,978 reviews
Years in business: 26 years
Address: 1209 Orange Street, Wilmington, DE, 19801A registered agent's address, used as the legal address of many companies. It may not be where the business works.
Email address: Not found
Phone number: +1 855-420-3571
Contact page: Not found
Website: stubhub.com

stubhub.com

Kaufen Sie Sport-, Konzert- und Theaterkarten auf StubHub!Kaufen und verkaufen Sie Tickets für Sportveranstaltungen, Konzerte, Theater und Broadway-Aufführungen auf StubHub!

Checked on 8 Oct 2026, 21:57

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Summary

Get Markdown

Is stubhub.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 2 of its pages: about and terms. Its website address was registered 26 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 21,038 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 940 reviews on SmartCustomer average only 1.2 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 1,094 complaint(s) filed against business. Of its 11,932 complaints closed in three years, 1,719 were resolved to the customer's satisfaction. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 2 of its pages · about and terms.
Its website address was registered 26 years ago.
It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
Excellent independent reputation · 21,038 reviews on Trustpilot, rated 4.0 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (940 on SmartCustomer), but it falls short with only 1.2 stars out of 5.
The Better Business Bureau rates it F, and does not accredit it; 1,719 of its 11,932 complaints closed in three years were resolved to the customer's satisfaction.

Not found

Email address information was not found from our checks.

How to check if stubhub.com is legit

1 be cautious · 7 clear · 2 for information

To check if stubhub.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about stubhub.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 20 countries; part of StubHub Holdings; founded in 2000 in San Francisco, California, US (Wikipedia) · BBB rating FFor information

The Better Business Bureau rates it F, and does not accredit it; 1,719 of its 11,932 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Argentina, Brazil, Canada, Chile, Colombia, Ecuador, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Peru, Philippines, Singapore, Türkiye, Taiwan, US, Uruguay, South Africa
Why we believe that: it publishes pages for 20 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: F
BBB accredited: No
BBB complaints closed in three years: 11,932
BBB complaints closed in twelve months: 5,336
BBB complaints resolved to the customer's satisfaction: 1,719
BBB complaint types: Product Issues: 6,826, Service or Repair Issues: 3,157, Sales and Advertising Issues: 776, Delivery Issues: 409, Billing Issues: 362, Customer Service Issues: 213, Order Issues: 190
BBB customer reviews: 4,316
BBB reasons for rating: Failure to respond to 1,094 complaint(s) filed against business, 801 complaint(s) filed against business that were not resolved
BBB business started: 21 Mar 2000
BBB file opened: 23 Jan 2023

From Wikipedia

Type (Wikipedia): Subsidiary
Industry: Ticket exchange; Ticket resale
Parent company: StubHub Holdings
Founded: March 2000; 26 years ago in San Francisco, California, US
Area served: North America
Employees: 650 (2022)
Revenue: US$1.77 billion (2024)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 26 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 26 years
Domain transfer lock enabled: Yes

Website detailsWe read 2 of its pages: about and termsClear

Company contact phone number is available

Pages foundAbout Terms

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: +1 855-420-3571

What its pages say

Quoted word for word from stubhub.com.

In their own words: “Depuis plus de 20 ans, StubHub est le principal marché en ligne où les fans peuvent acheter et vendre des billets. Aujourd'hui, nous continuons à vous procurer la tranquillité d'esprit grâce à notre garantie FanProtect exclusive, un service client des plus efficaces et des fonctionnalités du produit qui nous permettent d'assurer vos arrières. Avec viagogo, nous couvrons désormais plus de 90 pays à travers le monde.” About page

SourcesHomepage About page Terms page

Reputation and track record

Customer reviewsTrustpilot 4.0 stars from 21,038 reviews · SmartCustomer 1.2 stars from 940 reviewsBe cautious

Rated 4.0 stars out of 5 from 21,038 reviews on Trustpilot
Rated 1.2 stars out of 5 from 940 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	4.0 out of 5	21,038
SmartCustomer	1.2 out of 5	940
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 1.2 out of 5
SmartCustomer review count: 940
Trustpilot rating: 4.0 out of 5
Trustpilot review count: 21,038

Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 10,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 5,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,200,000 followers on FacebookClear

Its YouTube channel has 18,600 subscribers and 443 videos, the latest uploaded 6 days ago

Platform	Profile	Audience
Facebook	Profile	1,200,000 followers
Instagram	Profile	413,000 followers
X	Profile	212,300 followers
LinkedIn	Profile	45,622 followers
YouTube	Profile	18,600 subscribers
TikTok	Profile	67,300 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 1,956,822 followers in total
YouTube channel: 443 videos, 18,600 subscribers, last upload 6 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name goes to spamClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: quarantine

Certificate

Certificate issuer: Amazon
Certificate type: DV
Certificate expires: 29 Mar 2027

Hosting

Nameservers: ns-1225.awsdns-25.org
ns-1712.awsdns-22.co.uk
ns-472.awsdns-59.com
ns-570.awsdns-07.net
Address: 18.245.162.58
18.245.162.117
18.245.162.13
18.245.162.125