# Trip.com (trip.com)

Is trip.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 92 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot · 205,152 reviews · rating not read; SmartCustomer 4.2 · 7,570 reviews; Reviews.io 3.0 · 669 reviews; BBB F · 50 of 215 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read 3 of its pages: about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is among the 1,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 7,570 reviews on SmartCustomer, averaging 4.2 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 50 complaint(s) filed against business. Of its 215 complaints closed in three years, 50 were resolved to the customer's satisfaction. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: address, policy contact read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 3 of its pages: about, terms and privacy (source: website)
- Its website address was registered 28 years ago (source: rdap)
- It is among the 1,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- Great independent reputation: 7,570 reviews on SmartCustomer, rated 4.2 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- The Better Business Bureau rates it F, and does not accredit it; 50 of its 215 complaints closed in three years were resolved to the customer's satisfaction (source: bbb)

## Not found

- Email address information was not found from our checks. (source: website)
- Phone number information was not found from our checks. (source: website)

## How to check if trip.com is legit

To check if trip.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about trip.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in Singapore; serves 14 countries; part of Trip.com Group; founded in 1999 (Wikipedia) · BBB rating F (For information)
- Who they are: Domain registration: Its website address was registered 28 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: about, terms and privacy (Clear). Pages found: about (https://trip.com/pages/about-us/), terms (https://trip.com/contents/service-guideline/terms.html), privacy (https://trip.com/contents/service-guideline/privacy-policy.html)
- Reputation and track record: Customer reviews: 205,152 reviews on Trustpilot · SmartCustomer 4.2 stars from 7,570 reviews · Reviews.io 3.0 stars from 669 reviews (Clear)
- Reputation and track record: Visitor traffic: It is among the 1,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 27 years ago (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 4,900,000 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from trip.com's own pages.

- In their own words: “Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centers in Edinburgh, Tokyo, and Seoul, help to "create the best travel experience" for its millions of customers worldwide.” (https://uk.trip.com/pages/about-us/)

## Cite

Truth Signal, Trip.com: truth score 92 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/trip.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/trip.com