Truth score 86 out of 100, High truth signals. Customer satisfaction: mixed

86/ 100

Truth score

High truth signals

Top 10% of businesses we’ve checked

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot4,000 reviews3.9

SmartCustomer852 reviews2.1

Reviews.io31 reviews1.68

BBB8 of 39 resolvedA+

webstaurantstore.com

Unclaimed

Rating: 3.9 ⭐⭐⭐⭐ on Trustpilot2.1 ⭐⭐ on SmartCustomer1.68 ⭐⭐ on Reviews.io
Reviews: 4,883 reviews
Years in business: 23 years
Address: 2205 Old Philadelphia Pike, Lancaster, PA 17601
Email address: help@webstaurantstore.com
Phone number: +1 800-521-1035
Contact page: Not found
Website: webstaurantstore.com

WebstaurantStore: Commercial Supplies & Restaurant EquipmentShop 420k+ commercial products for businesses, food service, & restaurants. Get the best bulk & wholesale pricing on popular brands at WebstaurantStore!

Checked on 12 Oct 2026, 06:03

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Summary

Get Markdown

Is webstaurantstore.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read 2 of its pages: about and privacy. Its website address was registered 23 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 852 reviews on SmartCustomer average only 2.1 stars out of 5. Its 31 reviews on Reviews.io average only 1.68 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 2 of its pages · about and privacy.
Its website address was registered 23 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (852 on SmartCustomer), but it falls short with only 2.1 stars out of 5.
A low number of independent reviews (31 on Reviews.io), but it falls short with only 1.68 stars out of 5.

How to check if webstaurantstore.com is legit

1 be cautious · 7 clear · 2 for information

To check if webstaurantstore.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about webstaurantstore.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves Austria, Canada and the US; part of Clark Associates; founded in 2004 (Wikipedia) · BBB rating A+For information

The Better Business Bureau rates it A+, and does not accredit it; 8 of its 39 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Austria, Canada, US
Why we believe that: $ prices on its homepage, its delivery page says it ships to the US, its delivery page says it ships to Canada, its delivery page says it ships to Austria

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: No
BBB complaints closed in three years: 39
BBB complaints closed in twelve months: 11
BBB complaints resolved to the customer's satisfaction: 8
BBB complaint types: Delivery Issues: 15, Product Issues: 12, Service or Repair Issues: 9, Customer Service Issues: 2, Sales and Advertising Issues: 1
BBB customer reviews: 30
BBB business started: 1 Jan 2004
BBB file opened: 4 Feb 2009

From Wikipedia

Type (Wikipedia): Privately held company
Industry: Foodservice
Parent company: Clark Associates
Founded: 2004
Area served: U.S.
Employees: 3,000 (2023)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 23 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 23 years
Domain transfer lock enabled: Yes

Website detailsWe read 2 of its pages: about and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundAbout Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 800-521-1035

What its pages say

Quoted word for word from webstaurantstore.com.

In their own words: “Since 2004, we've created an innovative, easy-to-use website to meet the purchasing needs of businesses from all over the globe. For more details about shipping from each of our warehouse locations check out the Ground and Common Carrier estimated shipping times to your area. We have hundreds of thousands of products on our website and add more every day.” About page · from Common Crawl's copy saved 14 September 2026

SourcesHomepage · from Common Crawl's copy saved 16 September 2026About page · from Common Crawl's copy saved 14 September 2026Privacy page · from Common Crawl's copy saved 10 September 2026

Reputation and track record

Customer reviewsTrustpilot 3.9 stars from 4,000 reviews · SmartCustomer 2.1 stars from 852 reviews · Reviews.io 1.68 stars from 31 reviewsBe cautious

Rated 3.9 stars out of 5 from 4,000 reviews on Trustpilot
Rated 1.68 stars out of 5 from 31 reviews on Reviews.io
Rated 2.1 stars out of 5 from 852 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	3.9 out of 5	4,000
SmartCustomer	2.1 out of 5	852
G2	Not found
Capterra	Not found
Reviews.io	1.68 out of 5	31
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 1.68 out of 5
Reviews.io review count: 31
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 852
Trustpilot rating: 3.9 out of 5
Trustpilot review count: 4,000

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 5,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 10,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 22 years agoClear

Website archive history: 22 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 214,585 followers on FacebookClear

Its YouTube channel has 51,400 subscribers and 2583 videos, the latest uploaded 8 days ago

Platform	Profile	Audience
Facebook	Profile	214,585 followers
Instagram	Profile	75,000 followers
X	Profile	7,075 followers
LinkedIn	Profile	24,349 followers
YouTube	Profile	51,400 subscribers
TikTok	Profile	35,300 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 407,709 followers in total
YouTube channel: 2,583 videos, 51,400 subscribers, last upload 8 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear