Truth score 86 out of 100, High truth signals. Customer satisfaction: mostly satisfied

86/ 100

Truth score

High truth signals

Top 10% of businesses we’ve checked

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot2,000 reviews4.1

SmartCustomer1,203 reviews3.8

Reviews.io168 reviews3.32

BBBA+

sweetwater.com

Unclaimed

Rating: 4.1 ⭐⭐⭐⭐ on Trustpilot3.8 ⭐⭐⭐⭐ on SmartCustomer3.32 ⭐⭐⭐ on Reviews.io
Reviews: 3,371 reviews
Years in business: 31 years
Address: Not foundNo address found using the trading company name
Email address: accessibility@sweetwater.com
Phone number: +1 800-222-4701
Contact page: sweetwater.com/about/contact
Website: sweetwater.com

sweetwater.com

Sweetwater: Musical Instruments, Pro Audio, Accessories & MoreSweetwater is the world's leading music technology and instrument retailer, offering ✓ Highly Knowledgeable Sales Engineers, ✓ In-house Technical Support...

Checked on 14 Oct 2026, 21:36

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Summary

Get Markdown

Is sweetwater.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 3 of its pages: contact, about and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 1,100,000 followers on Facebook. Customers have left 2,000 reviews on Trustpilot, averaging 4.1 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. We could not find an address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · contact, about and privacy.
Its website address was registered 31 years ago.
It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,100,000 followers on Facebook.
Great independent reputation · 2,000 reviews on Trustpilot, rated 4.1 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

Nothing to be cautious about in the 8 checks that answered: no malware or phishing warning, no known data breach, no poor rating at scale.

Not found

Address information was not found from our checks.

How to check if sweetwater.com is legit

8 clear · 2 for information

To check if sweetwater.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about sweetwater.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating A+For information

The Better Business Bureau rates it A+, and does not accredit it

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: No
BBB complaints closed in three years: 0
BBB customer reviews: 0
BBB business started: 1 Jan 1980
BBB file opened: 1 Jun 1986

SourcesBBB profile

Domain registrationIts website address was registered 31 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 31 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: contact, about and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 800-222-4701

What its pages say

Quoted word for word from sweetwater.com.

In their own words: “Switching organizations will clear your current shopping cart. Your Cart Is Empty See what's new at Sweetwater.” About page

SourcesHomepage About page Privacy page Contact page Accessibility.php

Reputation and track record

Customer reviewsTrustpilot 4.1 stars from 2,000 reviews · SmartCustomer 3.8 stars from 1,203 reviews · Reviews.io 3.32 stars from 168 reviewsClear

Rated 3.32 stars out of 5 from 168 reviews on Reviews.io
Rated 3.8 stars out of 5 from 1,203 reviews on SmartCustomer
Rated 4.1 stars out of 5 from 2,000 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	4.1 out of 5	2,000
SmartCustomer	3.8 out of 5	1,203
G2	Not found
Capterra	Not found
Reviews.io	3.32 out of 5	168
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 3.32 out of 5
Reviews.io review count: 168
SmartCustomer rating: 3.8 out of 5
SmartCustomer review count: 1,203
Trustpilot rating: 4.1 out of 5
Trustpilot review count: 2,000

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 5,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 29 years agoClear

Website archive history: 29 years
Wikipedia page: no

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,100,000 followers on FacebookClear

Its YouTube channel has 1,020,000 subscribers and 9340 videos, the latest uploaded 8 days ago

Platform	Profile	Audience
Facebook	Profile	1,100,000 followers
Instagram	Profile	Unknown
X	Profile	67,600 followers
LinkedIn	Profile	38,221 followers
YouTube	Profile	1,020,000 subscribers
TikTok	Profile	Unknown

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 2,225,821 followers in total
YouTube channel: 9,340 videos, 1,020,000 subscribers, last upload 8 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name goes to spamClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: quarantine

Certificate

Certificate issuer: Certainly
Certificate type: DV
Certificate expires: 25 Oct 2026

Hosting

Nameservers: dns1.p03.nsone.net
dns2.p03.nsone.net
dns3.p03.nsone.net
dns4.p03.nsone.net
Address: 151.101.66.133
151.101.130.133
151.101.2.133
151.101.194.133