Truth score 86 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

86/ 100

Truth score

High truth signals

Top 10% of businesses we’ve checked

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer6,181 reviews2.6

Reviews.io198 reviews1.52

BBB178 of 841 resolvedA+

thredup.com

Unclaimed

Rating: 2.6 ⭐⭐⭐ on SmartCustomer1.52 ⭐⭐ on Reviews.io
Reviews: 6,379 reviews
Years in business: 17 years
Address: 969 Broadway, Suite 200, Oakland
Email address: support@thredup.com
Phone number: +1 415-422-9559
Contact page: Not found
Website: thredup.com

thredup.com

ThredUp | An Online Consignment & Thrift StoreThredUp is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. Find your favorite brands at up to 90% off.

Checked on 9 Oct 2026, 22:05

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Summary

Get Markdown

Is thredup.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: about, returns, terms and privacy. Its website address was registered 17 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 6,181 reviews on SmartCustomer average only 2.6 stars out of 5. Its 198 reviews on Reviews.io average only 1.52 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · about, returns, terms and privacy.
Its website address was registered 17 years ago.
It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (6,181 on SmartCustomer), but it falls short with only 2.6 stars out of 5.
A substantial number of independent reviews (198 on Reviews.io), but it falls short with only 1.52 stars out of 5.

How to check if thredup.com is legit

1 be cautious · 7 clear · 2 for information

To check if thredup.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about thredup.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US; founded in 2009 (Wikipedia) · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 178 of its 841 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 841
BBB complaints closed in twelve months: 256
BBB complaints resolved to the customer's satisfaction: 178
BBB complaint types: Product Issues: 378, Service or Repair Issues: 238, Delivery Issues: 90, Sales and Advertising Issues: 84, Order Issues: 30, Customer Service Issues: 15, Billing Issues: 6
BBB customer reviews: 281
BBB business started: 7 Jan 2009

From Wikipedia

Type (Wikipedia): Public
Founded: 2009; 17 years ago
Revenue: US$311 million (2025)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 17 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 17 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: about, returns, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundAbout Returns Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 415-422-9559

What its pages say

Quoted word for word from thredup.com.

In their own words: “We’ve kept clothing in circulation for nearly two decades, with a goal of turning secondhand into the first place to shop. There are millions of items for millions of ways to be you. When you’re done with that version of you, send us your clothes and we’ll handle the rest—90% of items sent in find a new closet home.” About page
How long you have to return: “All returns must be postmarked within 14 days from the date of delivery of an item.” Returns page

SourcesHomepage About page Terms page Privacy page Returns page

Reputation and track record

Customer reviewsSmartCustomer 2.6 stars from 6,181 reviews · Reviews.io 1.52 stars from 198 reviewsBe cautious

It has a review page on Trustpilot
Rated 1.52 stars out of 5 from 198 reviews on Reviews.io
Rated 2.6 stars out of 5 from 6,181 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	2.6 out of 5	6,181
G2	Not found
Capterra	Not found
Reviews.io	1.52 out of 5	198
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 1.52 out of 5
Reviews.io review count: 198
SmartCustomer rating: 2.6 out of 5
SmartCustomer review count: 6,181

Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 5,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 17 years agoClear

Website archive history: 17 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 2,200,000 followers on FacebookClear

Its YouTube channel has 3,610 subscribers and 3 videos, the latest uploaded 10 days ago

Platform	Profile	Audience
Facebook	Profile	2,200,000 followers
Instagram	Profile	788,000 followers
X	Profile	15,600 followers
LinkedIn	Profile	60,990 followers
YouTube	Profile	3,610 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 3,068,200 followers in total
YouTube channel: 3 videos, 3,610 subscribers, last upload 10 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear