Truth score 84 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

84/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot6,000 reviews2.5

SmartCustomer1,570 reviews2.1

Reviews.io16 reviews1.25

BBB58 of 912 resolvedA

thumbtack.com

Unclaimed

Rating: 2.5 ⭐⭐⭐ on Trustpilot2.1 ⭐⭐ on SmartCustomer1.25 ⭐ on Reviews.io
Reviews: 7,586 reviews
Years in business: 27 years
Address: 415 Natoma Street, Suite 1300, San Francisco, California 94103
Email address: support@thumbtack.com
Phone number: +1 866-501-5809
Contact page: Not found
Website: thumbtack.com

thumbtack.com

Thumbtack | Care for Your Home | Find Local Pros & ReviewsFind local pros, compare prices and book home services in a few simple steps. Thumbtack makes caring for your home easier.

Checked on 13 Oct 2026, 01:06

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Summary

Get Markdown

Is thumbtack.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 3 of its pages: about, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X), with its largest audience of 691,283 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 6,000 reviews on Trustpilot average only 2.5 stars out of 5. Its 1,570 reviews on SmartCustomer average only 2.1 stars out of 5. Its 16 reviews on Reviews.io average only 1.25 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, terms and privacy.
Its website address was registered 27 years ago.
It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 691,283 followers on Facebook.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (6,000 on Trustpilot), but it falls short with only 2.5 stars out of 5.
A large number of independent reviews (1,570 on SmartCustomer), but it falls short with only 2.1 stars out of 5.
A low number of independent reviews (16 on Reviews.io), but it falls short with only 1.25 stars out of 5.

How to check if thumbtack.com is legit

1 be cautious · 7 clear · 2 for information

To check if thumbtack.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about thumbtack.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US; founded in 2008 (Wikipedia) · BBB rating AFor information

The Better Business Bureau rates it A, and does not accredit it; 58 of its 912 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its terms are governed by the laws of Delaware, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A
BBB accredited: No
BBB complaints closed in three years: 912
BBB complaints closed in twelve months: 230
BBB complaints resolved to the customer's satisfaction: 58
BBB complaint types: Service or Repair Issues: 327, Product Issues: 276, Billing Issues: 126, Customer Service Issues: 62, Sales and Advertising Issues: 61, Order Issues: 56, Delivery Issues: 4
BBB customer reviews: 541
BBB reasons for rating: 912 complaint(s) filed against business
BBB business started: 9 Oct 2008
BBB file opened: 1 Sep 2010

From Wikipedia

Founded: 2008; 18 years ago
Revenue: US$400 million

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 27 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 27 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 866-501-5809

What its pages say

Quoted word for word from thumbtack.com.

In their own words: “We're Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 12 million 5-star projects and counting, we help homeowners and home professionals accomplish more.” About page · from Common Crawl's copy saved 19 August 2026

SourcesHomepage About page · from Common Crawl's copy saved 19 August 2026Terms page Privacy page

Reputation and track record

Customer reviewsTrustpilot 2.5 stars from 6,000 reviews · SmartCustomer 2.1 stars from 1,570 reviews · Reviews.io 1.25 stars from 16 reviewsBe cautious

Rated 1.25 stars out of 5 from 16 reviews on Reviews.io
Rated 2.1 stars out of 5 from 1,570 reviews on SmartCustomer
Rated 2.5 stars out of 5 from 6,000 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	2.5 out of 5	6,000
SmartCustomer	2.1 out of 5	1,570
G2	Not found
Capterra	Not found
Reviews.io	1.25 out of 5	16
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 1.25 out of 5
Reviews.io review count: 16
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 1,570
Trustpilot rating: 2.5 out of 5
Trustpilot review count: 6,000

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 28 years agoClear

Website archive history: 28 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 691,283 followers on FacebookClear