Truth score 84 out of 100, High truth signals. Customer satisfaction: mostly satisfied

84/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot4,503 reviews4.7

SmartCustomer3 reviews · not counted2.8

BBB53 of 184 resolvedA+

quince.com

Unclaimed

Rating: 4.7 ⭐⭐⭐⭐⭐ on Trustpilot2.8 ⭐⭐⭐ on SmartCustomer
Reviews: 4,506 reviews
Years in business: 1 years
Address: 4 More London Riverside, London, SE1 2AU, United Kingdom
Email address: Not found
Phone number: +44 7723 503673
Contact page: quince.com/contact-us
Website: quince.com

quince.com

Quince | High Quality Essentials, Radically Low PricesQuince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

Checked on 9 Oct 2026, 18:03

Is this your business? Get the code to show this score on your website

Claim this page to show the business controls quince.com. Claim this page

<a href="https://truthsignal.com/business/quince.com"
   title="See the full Truth Signal report on quince.com">
  <img src="https://truthsignal.com/business/quince.com/badge.svg"
       alt="Truth Signal truth score for quince.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

Summary

Get Markdown

Is quince.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

quince.com is run by Last Brand Trading Co. LTD., an active UK company registered at Companies House 1 years ago. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X), with its largest audience of 1,000,000 followers on Instagram. Customers have left 4,503 reviews on Trustpilot, averaging 4.7 stars out of 5. The postcode on its website matches its registered office. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 3 reviews on SmartCustomer average only 2.8 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

An active UK company registered at Companies House, set up 1 years ago.
Its website address was registered 28 years ago.
It is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 1,000,000 followers on Instagram.
Great independent reputation · 4,503 reviews on Trustpilot, rated 4.7 stars out of 5.
The postcode on its website matches its registered office at Companies House.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A low number of independent reviews (3 on SmartCustomer), but it falls short with only 2.8 stars out of 5.

Not found

Email address information was not found from our checks.

How to check if quince.com is legit

1 be cautious · 8 clear · 1 for information

To check if quince.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about quince.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsAn active UK company registered at Companies House, set up 1 years agoClear

Its registered office at Companies House is 4 More London Riverside, London, SE1 2AU, United Kingdom
Its directors and owners are named at Companies House
It has filed at Companies House regularly for the last five years, with no gap longer than 15 months
The Better Business Bureau rates it A+, and accredits it; 53 of its 184 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: UK
Why we believe that: it is registered at Companies House as LAST BRAND TRADING CO. LTD., its legal pages give an address in England and Wales, its phone number starts +44, its postcode is a UK postcode, its Better Business Bureau profile is a US listing
Which countries the company serves: Canada, UK
Why we believe that: £ prices on its homepage, its delivery page says it ships to the UK, its delivery page says it ships to Canada

Registration

Companies House registration: Registered as LAST BRAND TRADING CO. LTD.
VAT number: Not found

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 184
BBB complaints closed in twelve months: 98
BBB complaints resolved to the customer's satisfaction: 53
BBB complaint types: Product Issues: 73, Delivery Issues: 44, Service or Repair Issues: 43, Sales and Advertising Issues: 13, Customer Service Issues: 5, Billing Issues: 4, Order Issues: 2
BBB customer reviews: 122
BBB business started: 5 Dec 2018
BBB file opened: 18 Nov 2020

Companies House register

Company found in official company register: Yes
Registered company name: LAST BRAND TRADING CO. LTD.
Company status: active
Company age: 1 years
Registered address: 4 More London Riverside, London, SE1 2AU, United Kingdom
Accounts overdue: No
Confirmation statement overdue: No
Insolvency history: No
Registered office in dispute: No
Filing history consistent: Yes
Whether registered company activity matches the website: Yes
Company type: Private limited company

SourcesCompanies House BBB profile

Domain registrationIts website address was registered 28 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

Website detailsWe read 5 of its pages: contact, about, returns, terms and privacyClear

Company contact phone number is available

Pages foundContact About Returns Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: +44 7723 503673
Sources agreeing on postcode: 2

What its pages say

Quoted word for word from quince.com.

In their own words: “Quince started when we brought our work home. We built careers working for high-end brands, but investing in luxury clothing, jewellery and home goods for ourselves was a rare treat. So, we built our own brand committed to making exceptionally high-quality essentials at a price within reach.” About page
How long you have to return: “However, you can cancel and return the goods within 14 days of delivery if you change your mind.” Returns page
Do returns cost anything: “You can continue to make free returns for products that are faulty or where we have sent you a product that you did not order.” Returns page
Faulty or damaged items: “If you received a final sale item that arrived damaged or defective, please contact support - quality issues are handled separately from the return policy.” Returns page
Who you're buying from: “This website is operated by Last Brand Trading Co Ltd, Company Number 16619341, a company registered in England and Wales, with its registered office at 4 More London Riverside, London, United Kingdom, SE1 2AU (“Quince”).” Terms page

SourcesHomepage Terms page About page Contact page Privacy page Returns page My orders returns

Reputation and track record

Customer reviewsRated 2.8 stars out of 5 from 3 reviews on SmartCustomerBe cautious

Rated 4.7 stars out of 5 from 4,503 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	4.7 out of 5	4,503
SmartCustomer	2.8 out of 5	3
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 1
Trustpilot rating: 4.7 out of 5
Trustpilot review count: 4,503

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since May 2023
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: May 2023
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 26 years agoClear

Website archive history: 26 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 1,000,000 followers on InstagramClear

Platform	Profile	Audience
Facebook	Profile	329,657 followers
Instagram	Profile	1,000,000 followers
X	Profile	5,255 followers
LinkedIn	Profile	210,496 followers
YouTube	Not found
TikTok	Profile	236,200 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x
Social follower counts: 1,781,608 followers in total

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name goes to spamClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: quarantine

Certificate

Certificate issuer: Amazon
Certificate type: DV
Certificate expires: 31 Mar 2027

Hosting

Nameservers: ns-1450.awsdns-53.org
ns-1967.awsdns-53.co.uk
ns-464.awsdns-58.com
ns-606.awsdns-11.net
Address: 52.84.118.55
52.84.118.117
52.84.118.61
52.84.118.103