carmax.com
Website
CarMax - Shop for used cars, then buy online or at a storeSearch used cars, research vehicle models, and compare cars, all online at carmax.com.
CarMax - Shop for used cars, then buy online or at a storeSearch used cars, research vehicle models, and compare cars, all online at carmax.com.
One of the first images collected of this website on 27 Dec 1996
Own this business? See what is holding the score back.
Truth score
Business details
- Category
- New and used car sales
- Founded
- 1993
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Domain age
- 30 years
- Address
- 12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA
- Email address
- Not found
- Phone number
- Not found
- Contact page
- Not found
- Website
- carmax.com
- Social media
Customer reviews
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<a href="https://truthsignal.com/business/carmax.com"
title="See the full Truth Signal report on carmax.com">
<img src="https://truthsignal.com/business/carmax.com/badge.svg"
alt="Truth Signal truth score for carmax.com"
width="210" height="56" style="border:0"
loading="lazy" decoding="async">
</a>Summary
Is carmax.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.
carmax.com's website address was registered 30 years ago, and is locked against transfer to someone else. Customers have left 3,991 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 2,431 reviews on Trustindex average only 1.5 stars out of 5. We could not find social media profiles, an email address or a phone number.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- Its website address was registered 30 years ago.
- Great independent reputation · 3,991 reviews on Trustpilot, rated 4.0 stars out of 5.
- No malware or phishing warnings found for its website.
Be cautious
- A large number of independent reviews (2,431 on Trustindex), but it falls short with only 1.5 stars out of 5.
Not found
- Social presence information was not found from our checks.
- Email address information was not found from our checks.
- Phone number information was not found from our checks.
Our technical team has been informed.
What they offer
Search used cars, research vehicle models, and compare cars, all online at carmax.com.
How to check if carmax.com is legit
To check if carmax.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about carmax.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsBased in the US; serves the US; founded in 1993 (Wikipedia)
- Where the company is based
- US
- Why we believe that
- OpenData.org's record puts its head office in 12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Legal Entity Identifier (LEI)
- 529900F60CID3NCZM330
- SEC registration (CIK)
- 0001170010
- Founded
- 1993
- Listed name
- CARMAX INC
- Trading names
- CARMAX, CARMAX PLEASANTON, CARMAX AUTOMOTIVE, CARMAX - SERVICE DEPARTMENT, CARMAX EXPLORATION
- Head office (OpenData.org)
- 12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA
- Number of locations
- 30
Domain registrationIts website address was registered 30 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 30 years
- Domain transfer lock enabled
- Yes
Website detailsFound: https enabled
- HTTPS enabled
- Yes
- Contact phone number found
- Not found
- Contact page found
- Not found
Reputation and track record
Customer reviews6,422 reviews across 2 platforms, rated 1.5 to 4.0 out of 5
- Trustindex, a review service, gathers this business's reviews from BBB, ConsumerAffairs, DealerRater, Sitejabber and Trustindex on one page, and its reviews are counted like any other review site's, less as many as we already count on a site we read on its own. A business can claim its page there to collect reviews and reply to them, and which review sites are included differs from one business to the next.
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4 out of 5 | 3,991 |
| SmartCustomer | Not found | |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | 1.5 out of 5 | 2,431 |
| Not checked |
- Trustindex reviews by platform
- BBB: 731, ConsumerAffairs: 1,352, DealerRater: 282, Sitejabber: 66, Trustindex: 0
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 5,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityFound: wikipedia page
- Wikipedia page
- yes
Social presenceIts website links to its profiles on LinkedIn
| Platform | Profile | Audience |
|---|---|---|
| Not checked | ||
| Not checked | ||
| X | Not checked | |
| Profile | Unknown | |
| YouTube | Not checked | |
| TikTok | Not checked |
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyOne known data breach involving the company: CarMax
- Known data breaches found
- 1
In January 2026, data allegedly sourced from US automotive retailer CarMax was published online following a failed extortion attempt. The data included 431k unique email addresses along with names, phone numbers and physical addresses.
- Accounts affected
- 431,371
- Date
- 24 Jan 2026
- Data exposed
- Email addresses, Names, Phone numbers, Physical addresses
Breach data: Have I Been Pwned
Domain and email securityIts email is protected: mail forged in its name is blocked
- MX records
- Yes
- SPF record
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Security certificate browsers warn about
- No
- Certificate issuer
- DigiCert Inc
- Certificate type
- OV
- Certificate expires
- 22 Apr 2027
- Nameservers
- a1-107.akam.net
a12-64.akam.net
a13-65.akam.net
a16-66.akam.net
a4-67.akam.net
a9-64.akam.net - Address
- 23.214.209.58
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