cargurus.com
Unclaimed- Rating
- 3.3 ⭐⭐⭐ on Trustpilot2.2 ⭐⭐ on SmartCustomer
- Reviews
- 1,366 reviews
- Years in business
- 27 years
- Address
- 1001 Boylston Street, 16th Floor, Boston, MA 02115
- Email address
- support@cargurus.com
- Phone number
- +1 800-227-4878
- Contact page
- cargurus.com/about/contact-us
- Website
- cargurus.com
Buy & Sell Cars | Millions Listed, Prices & Deal Ratings | CarGurusUnbiased car reviews and over a million opinions and photos from real people. Use CarGurus to find the best used car deals.
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</a>Summary
Get MarkdownIs cargurus.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.
We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 366 reviews on SmartCustomer average only 2.2 stars out of 5.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 4 of its pages · contact, about, terms and privacy.
- Its website address was registered 27 years ago.
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A substantial number of independent reviews (366 on SmartCustomer), but it falls short with only 2.2 stars out of 5.
How to check if cargurus.com is legit
1 be cautious · 7 clear · 2 for informationTo check if cargurus.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about cargurus.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; founded in 2006 (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 1 of its 6 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its terms are governed by the laws of United States, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 6
- BBB complaints closed in twelve months
- 2
- BBB complaints resolved to the customer's satisfaction
- 1
- BBB complaint types
- Service or Repair Issues: 6
- BBB customer reviews
- 4
- BBB business started
- 17 Jun 2020
- BBB file opened
- 20 Aug 2020
- Type (Wikipedia)
- Public
- Industry
- Internet; Automotive
- Founded
- 2006; 20 years ago
- Revenue
- US$907 million (2025)
Domain registrationIts website address was registered 27 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 27 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, terms and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- +1 800-227-4878
Quoted word for word from cargurus.com.
- In their own words
- “Compare cars, check your final price estimate, and find your best deal on the lot. Stay up to date when prices drop or new cars match your search. I have now purchased 3 vehicles using the CarGurus App.” About page
Customer reviewsTrustpilot 3.3 stars from 1,000 reviews · SmartCustomer 2.2 stars from 366 reviewsBe cautious
- Rated 3.3 stars out of 5 from 1,000 reviews on Trustpilot
- Rated 2.2 stars out of 5 from 366 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 3.3 out of 5 | 1,000 |
| SmartCustomer | 2.2 out of 5 | 366 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found |
- Independent review platforms
- 2
- SmartCustomer rating
- 2.2 out of 5
- SmartCustomer review count
- 366
- Trustpilot rating
- 3.3 out of 5
- Trustpilot review count
- 1,000
Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 5,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 5,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear
- Website archive history
- 25 years
- Wikipedia page
- yes
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 2,453,272 followers on FacebookClear
- Its YouTube channel has 263,000 subscribers and 1784 videos, the latest uploaded 9 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | 2,453,272 followers | |
| Profile | 236,000 followers | |
| X | Profile | Unknown |
| Profile | 34,779 followers | |
| YouTube | Profile | 263,000 subscribers |
| TikTok | Profile | Unknown |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 2,987,051 followers in total
- YouTube channel
- 1,784 videos, 263,000 subscribers, last upload 9 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyOne known data breach involving the company: CarGurusClear
- Known data breaches found
- 1
In February 2026, the automotive marketplace CarGurus was the target of a data breach attributed to the threat actor ShinyHunters. Following an attempted extortion, the data was published publicly and contained more than 12M email addresses across multiple files including user account ID mappings, finance pre-qualification application data and dealer account and subscription information. Impacted data also included names, phone numbers, physical and IP addresses, and auto finance application outcomes.
- Accounts affected
- 12,461,887
- Date
- 14 Feb 2026
- Data exposed
- Email addresses, IP addresses, Names, Phone numbers, Physical addresses
Breach data: Have I Been Pwned
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- GlobalSign nv-sa
- Certificate type
- DV
- Certificate expires
- 10 Jan 2027
- Nameservers
- ns-107.awsdns-13.com
ns-1131.awsdns-13.org
ns-1569.awsdns-04.co.uk
ns-886.awsdns-46.net - Address
- 151.101.129.55
151.101.1.55
151.101.65.55
151.101.193.55
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