Truth score 83 out of 100, High truth signals. Customer satisfaction: mixed

83/ 100

Truth score

High truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot83 reviews · rating not read

SmartCustomer301 reviews3.0

Reviews.io1 reviews · not counted5.0

cars.com

Unclaimed

Rating: 3.0 ⭐⭐⭐ on SmartCustomer5.0 ⭐⭐⭐⭐⭐ on Reviews.io
Reviews: 385 reviews
Years in business: 28 years
Address: 300 S. Riverside Plz., Suite 1100, Chicago, IL 60606
Email address: support@cars.com
Phone number: +1 312-508-6727
Contact page: cars.com/contact/
Website: cars.com

cars.com

Cars.com: Find New Cars, Used Cars, Dealerships, Prices & ReviewsFind the perfect car for your needs at Cars.com. Shop new and used cars, sell your car, compare prices, and explore financing options to find your dream car today!

Checked on 13 Oct 2026, 21:05

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Summary

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Is cars.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read 2 of its pages: contact and terms. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 1 reviews on Reviews.io, averaging 5.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 2 of its pages · contact and terms.
Its website address was registered 28 years ago.
It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
A not fully established independent reputation · 1 reviews on Reviews.io, rated 5.0 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

Nothing to be cautious about in the 8 checks that answered: no malware or phishing warning, no known data breach, no poor rating at scale.

How to check if cars.com is legit

8 clear · 2 for information

To check if cars.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about cars.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the USFor information

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its postcode is a US zip code
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Not found

From Wikipedia

Revenue: US$723 million (2025)

SourcesWikipedia

Domain registrationIts website address was registered 28 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

Website detailsWe read 2 of its pages: contact and termsClear

Company contact email is available
Company contact phone number is available

Pages foundContact Terms

HTTPS enabled: Yes
Contact email or contact form available: Both
Contact phone number found: +1 312-508-6727

What its pages say

Quoted word for word from cars.com.

Ways to contact them: “If you need to reach out, contact us by phone, chat, or leave feedback in the section below.” Contact page

SourcesHomepage Contact page Terms page

Reputation and track record

Customer reviews83 reviews on Trustpilot · SmartCustomer 3.0 stars from 301 reviewsClear

Rated 5.0 stars out of 5 from 1 reviews on Reviews.io
Rated 3.0 stars out of 5 from 301 reviews on SmartCustomer
83 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	Unknown	83
SmartCustomer	3.0 out of 5	301
G2	Not found
Capterra	Not found
Reviews.io	5.0 out of 5	1
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 3.0 out of 5
SmartCustomer review count: 301
Trustpilot review count: 83

Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 5,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 5,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 29 years agoClear

Website archive history: 29 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 771,982 followers on FacebookClear

Its YouTube channel has 295,000 subscribers and 3586 videos, the latest uploaded 7 days ago

Platform	Profile	Audience
Facebook	Profile	771,982 followers
Instagram	Profile	Unknown
X	Profile	126,100 followers
LinkedIn	Profile	Unknown
YouTube	Profile	295,000 subscribers
TikTok	Profile	29,400 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 1,222,482 followers in total
YouTube channel: 3,586 videos, 295,000 subscribers, last upload 7 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear