Truth score 81 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

81/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot6,339 reviews · rating not read

SmartCustomer12,031 reviews2.2

BBB118 of 771 resolvedA+

care.com

Unclaimed

Rating: 2.2 ⭐⭐ on SmartCustomer
Reviews: 18,370 reviews
Years in business: 29 years
Address: Dallas
Email address: copyright@care.com
Phone number: +1 877-227-3115
Contact page: Not found
Website: care.com

care.com

Care.com: Find Child Care, Babysitters, Senior Care, Pet Care and HousekeepingGet the help you need for your children, pets, elderly parents, home and lifestyle. Making it easier to find better care for your whole family.

Checked on 11 Oct 2026, 02:03

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Summary

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Is care.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 3 of its pages: about, terms and privacy. Its website address was registered 29 years ago, and is locked against transfer to someone else. It has a review page on G2. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 12,031 reviews on SmartCustomer average only 2.2 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, terms and privacy.
Its website address was registered 29 years ago.
It has a review page on G2.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

An excellent number of independent reviews (12,031 on SmartCustomer), but it falls short with only 2.2 stars out of 5.

How to check if care.com is legit

1 be cautious · 7 clear · 2 for information

To check if care.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about care.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US; part of People Incorporated (2020–2026) (Wikipedia) · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 118 of its 771 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its terms are governed by the laws of Delaware, its phone number starts +1, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 771
BBB complaints closed in twelve months: 203
BBB complaints resolved to the customer's satisfaction: 118
BBB complaint types: Service or Repair Issues: 239, Billing Issues: 229, Product Issues: 196, Customer Service Issues: 53, Sales and Advertising Issues: 34, Order Issues: 18, Delivery Issues: 2
BBB customer reviews: 543
BBB business started: 27 Oct 2006
BBB file opened: 22 Jul 2025

From Wikipedia

Industry: Consumer Internet; Online marketplace
Parent company: People Incorporated (2020–2026)
Area served: United States, Canada, United Kingdom, Western Europe

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 29 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 29 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 877-227-3115

What its pages say

Quoted word for word from care.com.

In their own words: “From kids to pets to aging parents—we champion care that supports families, and opportunities that support professional caregivers. Because when care is available, when it’s easy to find, and when you’re confident in your choices—you can make life work. Together, we’re shaping a world where everyone can thrive—supported by the care they deserve.” About page

SourcesHomepage About page Terms page Privacy page

Reputation and track record

Customer reviews6,339 reviews on Trustpilot · SmartCustomer 2.2 stars from 12,031 reviewsBe cautious

It has a review page on G2
6,339 reviews on Trustpilot
Rated 2.2 stars out of 5 from 12,031 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	6,339
SmartCustomer	2.2 out of 5	12,031
G2	Unknown	Unknown
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.2 out of 5
SmartCustomer review count: 12,031
Trustpilot review count: 6,339

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 50,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 28 years agoClear

Website archive history: 28 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 838,671 followers on FacebookClear

Its YouTube channel has 36,700 subscribers and 611 videos, the latest uploaded 11 days ago

Platform	Profile	Audience
Facebook	Profile	838,671 followers
Instagram	Profile	Unknown
X	Profile	24,900 followers
LinkedIn	Profile	71,832 followers
YouTube	Profile	36,700 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 972,103 followers in total
YouTube channel: 611 videos, 36,700 subscribers, last upload 11 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear