Truth score 81 out of 100, High truth signals. Customer satisfaction: mostly satisfied

81/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot19,866 reviews4.0

SmartCustomer1,554 reviews2.9

BBB280 of 1,002 resolvedA+

backmarket.com

Unclaimed

Rating: 4.0 ⭐⭐⭐⭐ on Trustpilot2.9 ⭐⭐⭐ on SmartCustomer
Reviews: 21,420 reviews
Years in business: 24 years
Address: 100 Bogart St., Brooklyn
Email address: Not found
Phone number: +1 855-442-6688
Contact page: Not found
Website: backmarket.com

backmarket.com

Refurbished tech that's better for the planet | Back MarketFind the best deals on refurbished phones, laptops, and tech at Back Market. Up to 70% off when compared to new products. Free delivery, 1-year warranty, 30-day money back guarantee.

Checked on 9 Oct 2026, 09:02

Is this your business? Get the code to show this score on your website

Claim this page to show the business controls backmarket.com. Claim this page

<a href="https://truthsignal.com/business/backmarket.com"
   title="See the full Truth Signal report on backmarket.com">
  <img src="https://truthsignal.com/business/backmarket.com/badge.svg"
       alt="Truth Signal truth score for backmarket.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

Summary

Get Markdown

Is backmarket.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 3 of its pages: about, terms and privacy. Its website address was registered 24 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 594,000 followers on Facebook. Customers have left 19,866 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,554 reviews on SmartCustomer average only 2.9 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, terms and privacy.
Its website address was registered 24 years ago.
It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 594,000 followers on Facebook.
Excellent independent reputation · 19,866 reviews on Trustpilot, rated 4.0 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (1,554 on SmartCustomer), but it falls short with only 2.9 stars out of 5.

Not found

Email address information was not found from our checks.

How to check if backmarket.com is legit

1 be cautious · 7 clear · 2 for information

To check if backmarket.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about backmarket.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 17 countries · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 280 of its 1,002 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its legal pages give an address in New York, its terms are governed by the laws of New York, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Austria, Australia, Belgium, Germany, Spain, Finland, France, UK, Greece, Ireland, Italy, Japan, Netherlands, Portugal, Sweden, Slovakia, US
Why we believe that: $ prices on its homepage, it publishes pages for 17 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 1,002
BBB complaints closed in twelve months: 309
BBB complaints resolved to the customer's satisfaction: 280
BBB complaint types: Service or Repair Issues: 424, Product Issues: 386, Delivery Issues: 115, Sales and Advertising Issues: 30, Billing Issues: 22, Order Issues: 14, Customer Service Issues: 11
BBB customer reviews: 886
BBB business started: 23 Feb 2018
BBB file opened: 14 Nov 2018

SourcesBBB profile

Domain registrationIts website address was registered 24 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 24 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Company contact phone number is available

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: +1 855-442-6688

What its pages say

Quoted word for word from backmarket.com.

In their own words: “Founded more than 10 years ago, Back Market is the world's largest pure-play premium refurbished tech marketplace. Our mission is to make refurbished tech the mainstream choice, by extending the life of devices, fighting electronic waste, and challenging today's throwaway culture. We establish sustainable partnerships in electronic waste management and measure our environmental impact.” About page
Who you're buying from: “Registered office: 41 Union Square W, 2nd Floor, New York, NY 10003, United State” Terms page

SourcesHomepage About page Privacy page Terms page

Reputation and track record

Customer reviewsTrustpilot 4.0 stars from 19,866 reviews · SmartCustomer 2.9 stars from 1,554 reviewsBe cautious

Rated 4.0 stars out of 5 from 19,866 reviews on Trustpilot
Rated 2.9 stars out of 5 from 1,554 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	4.0 out of 5	19,866
SmartCustomer	2.9 out of 5	1,554
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.9 out of 5
SmartCustomer review count: 1,554
Trustpilot rating: 4.0 out of 5
Trustpilot review count: 19,866

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 26 years agoClear

Website archive history: 26 years
Wikipedia page: no

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 594,000 followers on FacebookClear

Its YouTube channel has 17,800 subscribers and 240 videos, the latest uploaded 8 days ago

Platform	Profile	Audience
Facebook	Profile	594,000 followers
Instagram	Profile	226,000 followers
X	Profile	12,900 followers
LinkedIn	Profile	73,492 followers
YouTube	Profile	17,800 subscribers
TikTok	Profile	122,800 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 1,046,992 followers in total
YouTube channel: 240 videos, 17,800 subscribers, last upload 8 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear