# Care.com (care.com)

Is care.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 81 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 6,339 reviews · rating not read; SmartCustomer 2.2 · 12,031 reviews; BBB A+ · 118 of 771 resolved
- Claimed: no
- Assessed: 2026-10-11

## Summary

We read 3 of its pages: about, terms and privacy. Its website address was registered 29 years ago, and is locked against transfer to someone else. It has a review page on G2. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 12,031 reviews on SmartCustomer average only 2.2 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy contact read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 3 of its pages: about, terms and privacy (source: website)
- Its website address was registered 29 years ago (source: rdap)
- It has a review page on G2 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- An excellent number of independent reviews (12,031 on SmartCustomer), but it falls short with only 2.2 stars out of 5 (source: reviews)

## How to check if care.com is legit

To check if care.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about care.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; part of People Incorporated (2020–2026) (Wikipedia) · BBB rating A+ (For information)
- Who they are: Domain registration: Its website address was registered 29 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: about, terms and privacy (Clear). Pages found: about (https://care.com/about/), terms (https://care.com/about/terms-of-use), privacy (https://care.com/about/privacy-policy)
- Reputation and track record: Customer reviews: 6,339 reviews on Trustpilot · SmartCustomer 2.2 stars from 12,031 reviews (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 28 years ago (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 838,671 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from care.com's own pages.

- In their own words: “From kids to pets to aging parents—we champion care that supports families, and opportunities that support professional caregivers. Because when care is available, when it’s easy to find, and when you’re confident in your choices—you can make life work. Together, we’re shaping a world where everyone can thrive—supported by the care they deserve.” (https://www.care.com/about/)

## Cite

Truth Signal, Care.com: truth score 81 out of 100, legitimacy confidence High, assessed 2026-10-11, https://truthsignal.com/business/care.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/care.com