# Back Market (backmarket.com)

Is backmarket.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 81 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4.0 · 19,866 reviews; SmartCustomer 2.9 · 1,554 reviews; BBB A+ · 280 of 1,002 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read 3 of its pages: about, terms and privacy. Its website address was registered 24 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 594,000 followers on Facebook. Customers have left 19,866 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,554 reviews on SmartCustomer average only 2.9 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy contact, policy returns, policy shipping, state read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 3 of its pages: about, terms and privacy (source: website)
- Its website address was registered 24 years ago (source: rdap)
- It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 594,000 followers on Facebook (source: social)
- Excellent independent reputation: 19,866 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (1,554 on SmartCustomer), but it falls short with only 2.9 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if backmarket.com is legit

To check if backmarket.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about backmarket.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves 17 countries · BBB rating A+ (For information)
- Who they are: Domain registration: Its website address was registered 24 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: about, terms and privacy (Clear). Pages found: about (https://backmarket.com/en-us/about-us), terms (https://backmarket.com/en-us/legal/terms-of-service), privacy (https://backmarket.com/en-us/legal/data-protection)
- Reputation and track record: Customer reviews: Trustpilot 4.0 stars from 19,866 reviews · SmartCustomer 2.9 stars from 1,554 reviews (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 26 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 594,000 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from backmarket.com's own pages.

- In their own words: “Founded more than 10 years ago, Back Market is the world's largest pure-play premium refurbished tech marketplace. Our mission is to make refurbished tech the mainstream choice, by extending the life of devices, fighting electronic waste, and challenging today's throwaway culture. We establish sustainable partnerships in electronic waste management and measure our environmental impact.” (https://www.backmarket.com/en-us/about-us)
- Who you're buying from: “Registered office: 41 Union Square W, 2nd Floor, New York, NY 10003, United State” (https://www.backmarket.com/en-us/legal/data-protection)

## Cite

Truth Signal, Back Market: truth score 81 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/backmarket.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/backmarket.com