Truth score 89 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

89/ 100

Truth score

High truth signals

Top 5% of businesses we’ve checked

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer4,456 reviews2.3

Reviews.io399 reviews4.32

BBB269 of 924 resolvedC-

agoda.com

Unclaimed

Rating: 2.3 ⭐⭐ on SmartCustomer4.32 ⭐⭐⭐⭐ on Reviews.io
Reviews: 4,855 reviews
Years in business: 22 years
Address: Not foundNo address found using the trading company name
Email address: Not found
Phone number: Not found
Contact page: Not found
Website: agoda.com

agoda.com

Agoda Official Site | Free Cancellation & Booking Deals | Over 2 Million HotelsBook your perfect holiday with Agoda and enjoy our great discounts on hotels, homes, flights and activities. Get the Agoda app!

Checked on 9 Oct 2026, 11:03

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Summary

Get Markdown

Is agoda.com legit and trustworthy? Truth score 89 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read its about page. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 2,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 399 reviews on Reviews.io, averaging 4.32 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 4,456 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find an address, an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read its about page.
Its website address was registered 22 years ago.
It is among the 2,000 most-visited sites on the internet (Cloudflare Radar).
Good independent reputation · 399 reviews on Reviews.io, rated 4.32 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (4,456 on SmartCustomer), but it falls short with only 2.3 stars out of 5.

Not found

Address information was not found from our checks.
Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if agoda.com is legit

1 be cautious · 7 clear · 2 for information

To check if agoda.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about agoda.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 16 countries; part of Booking Holdings; founded in 2005 (Wikipedia) · BBB rating C-For information

The Better Business Bureau rates it C-, and does not accredit it; 269 of its 924 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its Better Business Bureau profile is a US listing
Which countries the company serves: Argentina, Australia, Belgium, Brazil, Canada, China, UK, Hong Kong, Ireland, India, Mexico, New Zealand, Portugal, Singapore, Taiwan, South Africa
Why we believe that: it publishes pages for 16 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: C-
BBB accredited: No
BBB complaints closed in three years: 924
BBB complaints closed in twelve months: 349
BBB complaints resolved to the customer's satisfaction: 269
BBB complaint types: Product Issues: 549, Service or Repair Issues: 219, Sales and Advertising Issues: 68, Billing Issues: 37, Customer Service Issues: 23, Order Issues: 23, Delivery Issues: 5
BBB customer reviews: 345
BBB reasons for rating: 21 complaint(s) filed against business that were not resolved, Failure to respond to 3 complaint(s) filed against business
BBB business started: 1 Jan 2003
BBB file opened: 7 Jun 2016

From Wikipedia

Parent company: Booking Holdings
Founded: 2005; 21 years ago
Area served: Global

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 22 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 22 years
Domain transfer lock enabled: Yes

Website detailsWe read its about pageClear

Pages foundAbout

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from agoda.com.

In their own words: “Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 8,000 staff in 25 markets, dedicated to leveraging best-in-class technology to make travel even easier.” About page

SourcesHomepage · from Common Crawl's copy saved 17 September 2026About page

Reputation and track record

Customer reviewsSmartCustomer 2.3 stars from 4,456 reviews · Reviews.io 4.32 stars from 399 reviewsBe cautious

Rated 4.32 stars out of 5 from 399 reviews on Reviews.io
It has a review page on Trustpilot
Rated 2.3 stars out of 5 from 4,456 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	2.3 out of 5	4,456
G2	Not found
Capterra	Not found
Reviews.io	4.32 out of 5	399
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 4.32 out of 5
Reviews.io review count: 399
SmartCustomer rating: 2.3 out of 5
SmartCustomer review count: 4,456

Visitor trafficIt is among the 2,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 1,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 2,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 4,103,777 followers on FacebookClear

Its YouTube channel has 99,900 subscribers and 267 videos, the latest uploaded 9 days ago

Platform	Profile	Audience
Facebook	Profile	4,103,777 followers
Instagram	Profile	664,000 followers
X	Profile	Unknown
LinkedIn	Profile	918,532 followers
YouTube	Profile	99,900 subscribers
TikTok	Profile	1,200,000 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 6,986,209 followers in total
YouTube channel: 267 videos, 99,900 subscribers, last upload 9 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear