Truth score 89 out of 100, High truth signals. Customer satisfaction: mostly satisfied

89/ 100

Truth score

High truth signals

Top 5% of businesses we’ve checked

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot25,345 reviews4.0

SmartCustomer14,616 reviews4.6

Reviews.io8,493 reviews4.58

BBB100 complaints in three yearsD-

zazzle.com

Unclaimed

Rating: 4.0 ⭐⭐⭐⭐ on Trustpilot4.6 ⭐⭐⭐⭐⭐ on SmartCustomer4.58 ⭐⭐⭐⭐⭐ on Reviews.io
Reviews: 48,454 reviews
Years in business: 27 years
Address: 1200 Chestnut St. Menlo Park, CA 94025
Email address: Not found
Phone number: Not found
Contact page: zazzle.com/contact-us
Website: zazzle.com

zazzle.com

Zazzle | Christmas Cards, Wedding Invitations & Personalized GiftsCelebrate life’s moments with custom holiday cards, invitations, photo gifts, and more. Discover unique gifts crafted by our community of Independent Creators.

Checked on 10 Oct 2026, 19:04

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Summary

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Is zazzle.com legit and trustworthy? Truth score 89 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 25,345 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 14,616 reviews on SmartCustomer, averaging 4.6 stars out of 5. Customers have left 8,493 reviews on Reviews.io, averaging 4.58 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it D-, a low grade, for: Failure to respond to 22 complaint(s) filed against business. It has 100 complaints closed in three years. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
Its website address was registered 27 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
Excellent independent reputation · 25,345 reviews on Trustpilot, rated 4.0 stars out of 5.
Excellent independent reputation · 14,616 reviews on SmartCustomer, rated 4.6 stars out of 5.
Great independent reputation · 8,493 reviews on Reviews.io, rated 4.58 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

The Better Business Bureau rates it D-, and does not accredit it; 100 complaints closed in three years.

Not found

Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if zazzle.com is legit

8 clear · 2 for information

To check if zazzle.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zazzle.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 11 countries; founded in 2005 (Wikipedia) · BBB rating D-For information

The Better Business Bureau rates it D-, and does not accredit it; 100 complaints closed in three years

Country

Where the company is based: US
Why we believe that: its terms are governed by the laws of California, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Austria, Australia, Belgium, Canada, Switzerland, Germany, UK, Netherlands, New Zealand, Portugal, US
Why we believe that: $ prices on its homepage, it publishes pages for 10 countries (hreflang), its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: D-
BBB accredited: No
BBB complaints closed in three years: 100
BBB complaints closed in twelve months: 23
BBB customer reviews: 441
BBB reasons for rating: Failure to respond to 22 complaint(s) filed against business
BBB business started: 1 Jan 1999
BBB file opened: 17 Feb 2004

From Wikipedia

Type (Wikipedia): Private
Industry: Internet, online retailing
Founded: 2005; 21 years ago
Area served: Worldwide

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 27 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 27 years
Domain transfer lock enabled: Yes

Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear

Pages foundContact About Returns Delivery Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from zazzle.com.

In their own words: “We made a video to show you who we are and what we’re becoming.” About page
How long you have to return: “If you are not happy with your order for any reason, you can return it within 60 days of receiving it.” Returns page
Do returns cost anything: “There are two levels of protection in the Zazzle Return Policy: Standard Returns and Worry-Free Returns.” Returns page
Delivery cost: “Enjoy FREE shipping with a 30-day free trial of Zazzle Plus – Learn More !” Delivery page

SourcesHomepage About page Terms page Privacy page Returns page About us Delivery page Shipping Contact page Refund policy Privacy_notice User_agreement Holiday+return+address+labels

Reputation and track record

Customer reviewsTrustpilot 4.0 stars from 25,345 reviews · SmartCustomer 4.6 stars from 14,616 reviews · Reviews.io 4.58 stars from 8,493 reviewsClear

Rated 4.58 stars out of 5 from 8,493 reviews on Reviews.io
Rated 4.6 stars out of 5 from 14,616 reviews on SmartCustomer
Rated 4.0 stars out of 5 from 25,345 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	4.0 out of 5	25,345
SmartCustomer	4.6 out of 5	14,616
G2	Not found
Capterra	Not found
Reviews.io	4.58 out of 5	8,493
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 4.58 out of 5
Reviews.io review count: 8,493
SmartCustomer rating: 4.6 out of 5
SmartCustomer review count: 14,616
Trustpilot rating: 4.0 out of 5
Trustpilot review count: 25,345

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 10,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 10,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 117,000 followers on InstagramClear

Its YouTube channel has 11,200 subscribers and 498 videos, the latest uploaded 7 days ago

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	117,000 followers
X	Profile	60,400 followers
LinkedIn	Profile	12,415 followers
YouTube	Profile	11,200 subscribers
TikTok	Profile	18,500 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 219,515 followers in total
YouTube channel: 498 videos, 11,200 subscribers, last upload 7 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name is blockedClear

MX records: Yes
SPF record: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Certificate issuer: DigiCert Inc
Certificate type: OV
Certificate expires: 21 Nov 2026

Hosting

Nameservers: ns01.zazzle.net
ns02.zazzle.net
ns03.zazzle.net
ns04.zazzle.net
ns05.zazzle.net
ns06.zazzle.net
ns07.zazzle.net
ns08.zazzle.net
Address: 151.101.2.119
151.101.194.119
151.101.130.119
151.101.66.119