therealreal.com
UnclaimedWebsite
Buy & Sell Designer Clothes, Bags, Shoes & More | The RealRealBuy & sell bags, jewelry, and clothing from designers like Chanel, Gucci, Louis Vuitton, and Prada. The RealReal is the leader in luxury resale and consignment.
Buy & Sell Designer Clothes, Bags, Shoes & More | The RealRealBuy & sell bags, jewelry, and clothing from designers like Chanel, Gucci, Louis Vuitton, and Prada. The RealReal is the leader in luxury resale and consignment.
One of the first images collected of this website on 6 Jul 2013
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Truth score
Business details
- Domain age
- 15 years
- Address
- 55 Francisco St, 6th Floor, San Francisco
- Email address
- customerservice
@therealreal.com - Phone number
- +1 855-659-2570
- Contact page
- therealreal.com/
contactus - Website
- therealreal.com
- Social media
Customer reviews
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title="See the full Truth Signal report on therealreal.com">
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</a>Summary
Is therealreal.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 15 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 135,816 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 1 reviews on Reviews.io, averaging 5.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
- Its website address was registered 15 years ago.
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
- Excellent independent reputation · 135,816 reviews on Trustpilot, rated 4.0 stars out of 5.
- A not fully established independent reputation · 1 reviews on Reviews.io, rated 5.0 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
How to check if therealreal.com is legit
8 clear · 2 for informationTo check if therealreal.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about therealreal.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves Canada and the USFor information
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its legal pages give an address in United States, its terms are governed by the laws of California, its phone number starts +1, its postcode is a US zip code, OpenData.org's record puts its head office in 55 Francisco St Ste 600, San Francisco, CA, 94133, USA
- Which countries the company serves
- Canada, US
- Why we believe that
- $ prices on its homepage, its structured data names the area it serves, its delivery page says it ships to the US, its delivery page says it ships internationally, its delivery page says it ships to Canada
- Legal Entity Identifier (LEI)
- 549300O00VUGT4H1PE90
- SEC registration (CIK)
- 0001573221
- Listed name
- THEREALREAL INC
- Trading names
- THE REALREAL, THE REALREAL LUXURY CONSIGNMENT OFFICE, THE REALREAL AUTHENTICATION CENTER, THE REALREAL WAREHOUSE, THE REALREAL CAFÉCAFÉ, THE REALREAL CAFÉCAF
- Head office
- 55 Francisco St Ste 600, San Francisco, CA, 94133, USA
- Number of locations
- 28
Domain registrationIts website address was registered 15 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 15 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 855-659-2570
- Contact page found
- Contact page
Quoted word for word from therealreal.com.
- How long you have to return
- “To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date.” Returns page
- Delivery cost
- “You can determine shipping costs for a specific item during the checkout process before making a purchase.” Delivery page
Customer reviews146,611 reviews across 3 platforms, rated 3.4 to 4.0 out of 5Clear
- Trustindex, a review service, gathers this business's reviews from BBB, Sitejabber and Trustindex on one page, and its reviews are counted like any other review site's, less those from a site we already read on its own. A business can claim its page there to collect reviews and reply to them, and which review sites are included differs from one business to the next.
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4.0 out of 5 | 135,816 |
| SmartCustomer | 3.6 out of 5 | 5,337 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 5.0 out of 5 | 1 |
| Feefo | Not found | |
| Trustindex | 3.4 out of 5 | 5,458 |
| Not checked |
- Trustindex reviews by platform
- BBB: 365, Sitejabber: 5,093, Trustindex: 0
Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 10,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 15 years agoClear
- Website archive history
- 15 years
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 425,254 followers on FacebookClear
- Its YouTube channel has 21,000 subscribers and 82 videos, the latest uploaded on 13 Oct 2026
| Platform | Profile | Audience |
|---|---|---|
| Profile | 425,254 followers | |
| Profile | Unknown | |
| X | Profile | Unknown |
| Profile | Unknown | |
| YouTube | Profile | 21,000 subscribers |
| TikTok | Profile | 61,800 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 508,054 followers in total
- YouTube channel
- 82 videos, 21,000 subscribers, last upload 13 Oct 2026
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is only partly protected: mail forged in its name is reported but not blockedClear
- Its email identifies its real senders, but mail forged in its name is not blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- none
- Security certificate browsers warn about
- No
- Certificate issuer
- DigiCert Inc
- Certificate type
- OV
- Certificate expires
- 30 Dec 2026
- Nameservers
- ns-1099.awsdns-09.org
ns-1755.awsdns-27.co.uk
ns-468.awsdns-58.com
ns-775.awsdns-32.net - Address
- 151.101.128.242
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