# Therealreal (therealreal.com)

Is therealreal.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 87 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4.0 · 135,816 reviews; SmartCustomer 3.6 · 5,337 reviews; Trustindex 3.4 · 5,458 reviews; Average 4.0 · 146,611 reviews on Trustpilot, SmartCustomer and Trustindex; Reviews.io 5.0 · 1 reviews · not counted
- Claimed: no
- Assessed: 2026-10-18

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 15 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 135,816 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 1 reviews on Reviews.io, averaging 5.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 15 years ago (source: rdap)
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- Excellent independent reputation: 135,816 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- A not fully established independent reputation: 1 reviews on Reviews.io, rated 5.0 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## How to check if therealreal.com is legit

To check if therealreal.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about therealreal.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves Canada and the US (For information)
- Who they are: Domain registration: Its website address was registered 15 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://therealreal.com/contactus), about (https://therealreal.com/about), returns (https://therealreal.com/returns), delivery (https://therealreal.com/shipping), terms (https://therealreal.com/terms), privacy (https://therealreal.com/privacy)
- Reputation and track record: Customer reviews: 146,611 reviews across 3 platforms, rated 3.4 to 4.0 out of 5 (Clear)
- Reputation and track record: Visitor traffic: It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 15 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 425,254 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from therealreal.com's own pages.

- How long you have to return: “To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date.” (https://therealreal.com/returns)
- Delivery cost: “You can determine shipping costs for a specific item during the checkout process before making a purchase.” (https://therealreal.com/shipping)

## Cite

Truth Signal, Therealreal: truth score 87 out of 100, legitimacy confidence High, assessed 2026-10-18, https://truthsignal.com/business/therealreal.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/therealreal.com