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rockauto.com

Unclaimed
Rating
1.9 ⭐⭐ on Trustpilot2.3 ⭐⭐ on SmartCustomer1.75 ⭐⭐ on Reviews.io
Reviews
5,177 reviews
Years in business
27 years
Address
6418 Normandy Lane Suite 100 Madison, WI 53719 United States
Email address
Not found
Phone number
+1 608-661-1376
Contact page
Not found
Website
rockauto.com
rockauto.com

RockAuto | All The Parts Your Car Will Ever NeedAuto Parts for Your Vehicle at Reliably Low Prices. Fast Online Catalog. DIY-Easy. Your Choice of Quality. Full Manufacturer Warranty.

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<a href="https://truthsignal.com/business/rockauto.com"
   title="See the full Truth Signal report on rockauto.com">
  <img src="https://truthsignal.com/business/rockauto.com/badge.svg"
       alt="Truth Signal truth score for rockauto.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

Summary

Get Markdown

Is rockauto.com legit and trustworthy? Truth score 75 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read its about page. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 3 social media platforms (Facebook, Instagram and LinkedIn), with its largest audience of 160,000 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 3,444 reviews on Trustpilot average only 1.9 stars out of 5. Its 1,685 reviews on SmartCustomer average only 2.3 stars out of 5. Its 48 reviews on Reviews.io average only 1.75 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

  • We read its about page.
  • Its website address was registered 27 years ago.
  • It is on 3 social media platforms (Facebook, Instagram and LinkedIn); the largest audience is 160,000 followers on Facebook.
  • Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

  • A large number of independent reviews (3,444 on Trustpilot), but it falls short with only 1.9 stars out of 5.
  • A large number of independent reviews (1,685 on SmartCustomer), but it falls short with only 2.3 stars out of 5.
  • A low number of independent reviews (48 on Reviews.io), but it falls short with only 1.75 stars out of 5.

Not found

  • Email address information was not found from our checks.

How to check if rockauto.com is legit

1 be cautious · 7 clear · 2 for information

To check if rockauto.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about rockauto.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are
Company detailsBased in the US; serves the US · BBB rating A+For information
  • The Better Business Bureau rates it A+, and accredits it; 144 of its 1,213 complaints closed in three years were resolved to the customer's satisfaction
Country
Where the company is based
US
Why we believe that
its legal pages give an address in United States, its Better Business Bureau profile is a US listing
Which countries the company serves
US
Why we believe that
$ prices on its homepage, it publishes pages in 4 languages
Better Business Bureau
Better Business Bureau profile
Found
BBB rating
A+
BBB accredited
Yes
BBB complaints closed in three years
1,213
BBB complaints closed in twelve months
394
BBB complaints resolved to the customer's satisfaction
144
BBB complaint types
Service or Repair Issues: 408, Product Issues: 399, Delivery Issues: 291, Sales and Advertising Issues: 66, Order Issues: 18, Customer Service Issues: 17, Billing Issues: 14
BBB customer reviews
299
BBB business started
19 Oct 1999
BBB file opened
27 Aug 2003
SourcesBBB profile
Domain registrationIts website address was registered 27 years agoClear
  • Its website address is locked against being transferred to someone else
Domain age
27 years
Domain transfer lock enabled
Yes
Website detailsWe read its about pageClear
  • Company contact phone number is available
Pages foundAbout
HTTPS enabled
Yes
Contact email or contact form available
Not found
Contact phone number found
+1 608-661-1376
SourcesHomepageAbout page
Reputation and track record
Customer reviewsTrustpilot 1.9 stars from 3,444 reviews · SmartCustomer 2.3 stars from 1,685 reviews · Reviews.io 1.75 stars from 48 reviewsBe cautious
  • Rated 1.75 stars out of 5 from 48 reviews on Reviews.io
  • Rated 2.3 stars out of 5 from 1,685 reviews on SmartCustomer
  • Rated 1.9 stars out of 5 from 3,444 reviews on Trustpilot
PlatformRatingReviews
Trustpilot1.9 out of 53,444
SmartCustomer2.3 out of 51,685
G2Not found
CapterraNot found
Reviews.io1.75 out of 548
FeefoNot found
Independent review platforms
3
Reviews.io rating
1.75 out of 5
Reviews.io review count
48
SmartCustomer rating
2.3 out of 5
SmartCustomer review count
1,685
Trustpilot rating
1.9 out of 5
Trustpilot review count
3,444
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
  • Real people have visited its website since February 2021 or earlier
  • It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
Google Chrome usage data
Popularity among Chrome users
top 10,000 sites
First known user traffic
Feb 2021 or earlier
Months with real traffic, of the last 24
24
Traffic pattern
sustained
Rank jump in the last 12 months
none
Rank drop in the last 12 months
none
Cloudflare Radar
Popularity across the internet
top 20,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 26 years agoClear
Website archive history
26 years
Wikipedia page
no
Social presenceIt is on 3 social media platforms (Facebook, Instagram and LinkedIn); the largest audience is 160,000 followers on FacebookClear
PlatformProfileAudience
FacebookProfile160,000 followers
InstagramProfile1,690 followers
XNot found
LinkedInProfile4,200 followers
YouTubeNot found
TikTokNot found
Social platforms with discovered profiles
facebook, instagram, linkedin
Social follower counts
165,890 followers in total
Safety
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
Malware or phishing threat status
None
Data breach historyNo known data breach involving the companyClear
Known data breaches found
0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
Email
MX records
Yes
SPF record
Yes
DKIM key
Yes
DMARC record
Yes
DMARC policy
reject
Certificate
Certificate issuer
Sectigo Limited
Certificate type
DV
Certificate expires
25 Jan 2027
Hosting
Nameservers
ns0.dnsmadeeasy.com
ns1.dnsmadeeasy.com
ns2.dnsmadeeasy.com
ns3.dnsmadeeasy.com
ns4.dnsmadeeasy.com
Address
135.135.84.150

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