Truth score 75 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

75/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer922 reviews2.8

Reviews.io43 reviews1.95

BBB303 complaints in three yearsA-

newegg.com

Unclaimed

Rating: 2.8 ⭐⭐⭐ on SmartCustomer1.95 ⭐⭐ on Reviews.io
Reviews: 965 reviews
Years in business: 26 years
Address: Diamond Bar, California
Email address: promo@promo.newegg.com
Phone number: +1 888-863-1688
Contact page: Not found
Website: newegg.com

newegg.com

PC Parts, Computers, Workstations & AI PCs | NeweggBuild your next PC or find ready-made computers, workstations & AI solutions at Newegg. Millions of parts, competitive prices & fast shipping.

Checked on 10 Oct 2026, 19:04

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Summary

Get Markdown

Is newegg.com legit and trustworthy? Truth score 75 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 3 of its pages: about, returns and cancellation. Its website address was registered 26 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 922 reviews on SmartCustomer average only 2.8 stars out of 5. Its 43 reviews on Reviews.io average only 1.95 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, returns and cancellation.
Its website address was registered 26 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (922 on SmartCustomer), but it falls short with only 2.8 stars out of 5.
A low number of independent reviews (43 on Reviews.io), but it falls short with only 1.95 stars out of 5.

How to check if newegg.com is legit

1 be cautious · 7 clear · 2 for information

To check if newegg.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about newegg.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US; part of Mr. Zhitao (Chairman and CEO of Hangzhou Lianluo); founded in 2001 (Wikipedia) · BBB rating A-For information

The Better Business Bureau rates it A-, and does not accredit it; 303 complaints closed in three years

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A-
BBB accredited: No
BBB complaints closed in three years: 303
BBB customer reviews: 55
BBB reasons for rating: Failure to respond to 1 complaint(s) filed against business
BBB business started: 4 Feb 2000
BBB file opened: 9 May 2006

From Wikipedia

Type (Wikipedia): Public
Industry: E-Commerce; Computer hardware; Consumer electronics; AI Infrastructure & enterprise; Technology
Parent company: Mr. Zhitao (Chairman and CEO of Hangzhou Lianluo)
Founded: 2001; 25 years ago
Area served: Worldwide
Employees: 714 (December 2025)
Revenue: US$1.44 billion (2025)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 26 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 26 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, returns and cancellationClear

Company contact email is available
Company contact phone number is available

Pages foundAbout Returns Cancellation

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 888-863-1688

What its pages say

Quoted word for word from newegg.com.

In their own words: “All things tech, built for every kind of buyer. From first-time builders to enterprise teams — Newegg has you covered since 2001. Millions of components and the deepest hardware catalog online.” About page
How long you have to return: “Services and Extended Warranties can be returned for a refund within 30 days of the delivery date if the service or warranty has not been used or redeemed.” Returns page
Do returns cost anything: “Items 50 pounds or less: Eligible items include free return shipping labels to help simplify the return process.” Returns page
Faulty or damaged items: “Items over 50 pounds: Items that are received by customer in defective or damaged condition qualify for free return shipping.” Returns page

SourcesHomepage About page Returns page Cancellation page

Reputation and track record

Customer reviewsSmartCustomer 2.8 stars from 922 reviews · Reviews.io 1.95 stars from 43 reviewsBe cautious

It has a review page on Trustpilot
Rated 1.95 stars out of 5 from 43 reviews on Reviews.io
Rated 2.8 stars out of 5 from 922 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	2.8 out of 5	922
G2	Not found
Capterra	Not found
Reviews.io	1.95 out of 5	43
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 1.95 out of 5
Reviews.io review count: 43
SmartCustomer rating: 2.8 out of 5
SmartCustomer review count: 922

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 10,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 10,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,601,595 followers on FacebookClear

Its YouTube channel has 711,000 subscribers and 2420 videos, the latest uploaded 9 days ago

Platform	Profile	Audience
Facebook	Profile	1,601,595 followers
Instagram	Profile	360,000 followers
X	Profile	Unknown
LinkedIn	Profile	42,369 followers
YouTube	Profile	711,000 subscribers
TikTok	Profile	360,900 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 3,075,864 followers in total
YouTube channel: 2,420 videos, 711,000 subscribers, last upload 9 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name is blockedClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Certificate issuer: Sectigo Limited
Certificate type: OV
Certificate expires: 22 Jan 2027

Hosting

Nameservers: a1-21.akam.net
a16-66.akam.net
a24-67.akam.net
a28-64.akam.net
a7-65.akam.net
a9-66.akam.net
ns0011.secondary.cloudflare.com
ns0197.secondary.cloudflare.com
Address: 20.237.159.208