riu.com

Website

riu.com

RIU Hotels & Resorts · Official Website · RIU.comYour favorite hotels and resorts in the best destinations in the world. Exclusive Benefits with Riu Class. Only available on RIU.com. Book now ✓!

riu.com

One of the first images collected of this website on 2 Jan 2004

Checked on 12 Nov 2026, 20:53Unclaimed

Own this business? Claim it now and get instant access to analytics, insights and further ways to improve your truth score.

Truth score

Truth score 82 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

82/ 100

High truth signals

Business details

Category: Hotels and accommodation
Founded: 1953
Founded by: Juan Riu Masmitjà
Owned by: TUI Group
Places to visit: 2 placesLondon (2)
Sells: Physical services
Sells to: The public
Kind of seller: Sells its own goods or services
Licensed trade: No licence normally needed
Domain age: 28 years
Address: Calle Llaüt, 28, Playa de Palma, Palma de Mallorca
Email address: complaints@riu.com
Phone number: +34 911 22 33 44
Contact page: riu.com/de/contact
Website: riu.com
Social media: Not found

Do the sources agree?

Email address: [email protected] Its website agrees OpenStreetMap differs Web Data Commons not found
Sources give different emails · OpenStreetMap has [email protected]

Customer reviews, accreditations and complaints

SiteReviewsRating

SmartCustomer· Read 12 November 2026· 33 reviews· 2.3 out of 5 stars

Total332.5 out of 5 stars

Trustpilot reviews are not included in this assessment. This business also has a Trustpilot page, which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.

Customer satisfactionMostly dissatisfied· Low confidence· From 33 reviews on 1 independent review site

App experienceInsufficient evidence· No app ratings found

Summary

Is riu.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, low confidence.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 33 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 28 years ago.
No malware or phishing warnings found for its website.

Be cautious

A low number of independent reviews (33 on SmartCustomer), but it falls short with only 2.3 stars out of 5.

Not found

Social presence information was not found from our checks.

Our technical team has been informed.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

What they offer

Your favorite hotels and resorts in the best destinations in the world. Exclusive Benefits with Riu Class. Only available on RIU.com. Book now ✓!

— RIU.com, in their own words

Where to find them

Places: 2 places · 1 town

London2

About them

What makes them different: “In 1990, he took charge of international expansion with the opening of the first hotel outside Spain, in Punta Cana.”

SourcesOpenStreetMap Its homepage Its about page

How to check if riu.com is legit

To check if riu.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about riu.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in Spain; serves Spain and the US; part of TUI Group; founded in 1953 (Wikipedia)

Country

Where the company is based: Spain
Why we believe that: the site's structured data states its country, its legal pages give an address in Spain, its phone number starts +34
Which countries the company serves: Spain, US
Why we believe that: it publishes pages in 11 languages, its structured data names the area it serves

Registration

VAT number: Not found

From Wikipedia

Industry: hospitality industry
Parent company: TUI Group
Founded: 1953

SourcesWikipedia

Domain registrationIts website address was registered 28 years ago

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

SourcesICANN Lookup

Website detailsWe read 4 of its pages: contact, about, terms and privacy

Company contact email is available

HTTPS enabled: Yes
Contact phone number found: +34 911 22 33 44
Contact page found: Yes
Hosting company: Cloudflare, Inc.

What its pages say

In their own words: “From Luis Riu to the fourth generation, a story that unites tradition, vision and commitment with the future of our company. The history of RIU Hotels & Resorts is, first and foremost, the history of a family. Since its beginnings in 1953 in Mallorca, the Riu surname has been linked to hospitality and the firm commitment to offering each guest a unique experience.”

SourcesHomepage Contact page About page Terms page Privacy page

Search engines and AILets in every search engine and AI tool

Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question.

Search engines

All allowed

Google Search: Allowed by defaultGooglebot
Bing: Allowed by defaultBingbot

AI training

All allowed

OpenAI: Allowed by nameGPTBot
Anthropic: Allowed by nameClaudeBot
Google AI: Allowed by nameGoogle-Extended
Apple AI: Allowed by nameApplebot-Extended
Common Crawl: Allowed by nameCCBot
Meta: Allowed by namemeta-externalagent
ByteDance (TikTok): Allowed by nameBytespider

AI answers

All allowed

ChatGPT search: Allowed by nameOAI-SearchBot
ChatGPT: Allowed by nameChatGPT-User
Claude search: Allowed by nameClaude-SearchBot
Claude: Allowed by nameClaude-User
Perplexity: Allowed by namePerplexityBot

User-agent: OAI-SearchBot
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: Claude-SearchBot
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: PerplexityBot
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: ChatGPT-User
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: Claude-User
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: GPTBot
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: ClaudeBot
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/
User-agent: Google-Extended
Allow: /
Disallow: /consultar-disponibilidad*
Disallow: /*/booking*
Disallow: /valorar-reserva/

Sourcesrobots.txt

Reputation and track record

Customer reviews, accreditations and complaintsRated 2.3 stars out of 5 from 33 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	2.3 out of 5 stars	33
Total	2.5 out of 5 stars	33

Visitor trafficReal people visited its website in 24 of the last 24 months

Real people have visited its website since February 2021 or earlier
It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)

Monthly visitor data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 100,000 sites

Where its visitors are

Share of people looking up riu.com, by country, over the last 2 days.

Over 50%
5 to 50%
1 to 5%
0.2 to 1%
Under 0.2%
None seen

1Mexico21.9%
2United States19.7%
3Spain10.1%
4Jamaica6.2%
5Canada4.5%
6United Arab Emirates3.9%
7Cape Verde3.9%
8Aruba3.4%
9Costa Rica3.4%
10United Kingdom2.8%

Top 10 of 30 countries.

SourcesChrome UX Report Cloudflare Radar

Web history and authorityThe Internet Archive first saved a copy of its website 26 years ago

Website archive history: 26 years

SourcesFirst archived copy

Social presenceWe could not check how big its social media following is: the check ran out of time.

What data this site collects about you

What its privacy policy saysWe found this business stores and uses your data

Says how long it keeps your data.: “Talent pool: if you agree to be part of it, we will keep your data for a maximum of 24 months.”

SourceIts privacy policy

Tracking tools on its homepageMeta Pixel

Named in its homepage's code when we read it. Others may load later, so this list may not be complete.

Meta Pixel: Tells Facebook and Instagram what you do on its site, for adverts.

SourceIts homepage

Safety

Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.

Malware or phishing threat status: None found

SourcesGoogle Web Risk

Data breach historyNo known data breach involving the company

Known data breaches found: 0

SourcesHave I Been Pwned

Domain and email securityIts email is protected: mail forged in its name is blocked

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Security certificate browsers warn about: No
Certificate issuer: Google Trust Services
Certificate type: DV
Certificate expires: 5 Feb 2027

Hosting

Nameservers: ns-cloud-a1.googledomains.com
ns-cloud-a2.googledomains.com
ns-cloud-a3.googledomains.com
ns-cloud-a4.googledomains.com
Address: 104.18.30.237
104.18.31.237

SourcesIts DNS records

Proof of ownership

What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it.

DNS recordNot added yet+3 possible

What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one.
When we check: On every check. The points stay only while the record is there.
Points: 0 of 3 added

Sourceriu.com's DNS records

Run riu.com? Add the record and 3 points are added to its truth score.Prove you run this website

Email at its own domainNot added yet+1 possible

What we check: That someone at the business has confirmed an email address at its own website's domain.
When we check: When the address is confirmed. It counts from then on.
Points: 0 of 1 added

SourceTruth Signal's own records

Run riu.com? Confirm an email address at the domain and 1 point is added to its truth score.Prove you run this website

Lets our checker read itNot added yet+1 possible

What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website.
When we check: On every check. The point stays only while the file allows it.
Points: 0 of 1 added

Sourceriu.com/robots.txt

Run riu.com? Let our checker read the whole website and 1 point is added to its truth score.Prove you run this website

Points added to its truth score0 of 5

Is this your business? Get the code to show this score on your website

<a href="https://truthsignal.com/business/riu.com"
   title="See the full Truth Signal report on riu.com">
  <img src="https://truthsignal.com/business/riu.com/badge.svg"
       alt="Truth Signal truth score for riu.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

The badge always shows your latest score and links to your full report.

Something wrong on this report? Dispute this page. Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then.