- [Home](https://truthsignal.com/) - [Business](https://truthsignal.com/business) - RIU.com # riu.com Markdown: [Snapshot](https://truthsignal.com/business/riu.com/snapshot.md) [Full report](https://truthsignal.com/business/riu.com/report.md) ## Website riu.com RIU Hotels & Resorts · Official Website · RIU.com Your favorite hotels and resorts in the best destinations in the world. Exclusive Benefits with Riu Class. Only available on RIU.com. Book now ✓! riu.com One of the first images collected of this website on 2 Jan 2004 Checked on 12 Nov 2026, 20:53 Unclaimed Own this business? Claim it now and get instant access to analytics, insights and further ways to improve your truth score. ## Truth score Truth score 82 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied 82 / 100 High truth signals ## Business details Category: Hotels and accommodation Founded: 1953 Founded by: Juan Riu Masmitjà Owned by: TUI Group Places to visit: 2 places London (2) Sells: Physical services Sells to: The public Kind of seller: Sells its own goods or services Licensed trade: No licence normally needed Domain age: 28 years Address: [Calle Llaüt, 28, Playa de Palma, Palma de Mallorca](https://www.google.com/maps/search/?api=1&query=Calle%20Lla%C3%BCt%2C%2028%2C%20Playa%20de%20Palma%2C%20Palma%20de%20Mallorca) Email address: complaints@riu.com Phone number: [+34 911 22 33 44](tel:+34%20911%2022%2033%2044) Contact page: [riu.com/de/contact](https://riu.com/de/contact) Website: [riu.com](https://riu.com/?utm_source=truthsignal.com&utm_medium=referral) Social media: Not found ## Do the sources agree? Email address: complaints@riu.com Its website agrees OpenStreetMap differs Web Data Commons not found Sources give different emails · OpenStreetMap has sales.london@riu.com ## Customer reviews, accreditations and complaints Site Reviews Rating [SmartCustomer](https://www.smartcustomer.com/reviews/riu.com) · Read 12 November 2026 · 33 reviews · 2.3 out of 5 stars Total 33 2.5 out of 5 stars Trustpilot reviews are not included in this assessment. This business also has a [Trustpilot page](https://www.trustpilot.com/review/www.riu.com), which may contain additional customer reviews. We recommend checking these alongside the reviews shown here. Customer satisfaction Mostly dissatisfied · Low confidence · From 33 reviews on 1 independent review site App experience Insufficient evidence · No app ratings found ## Summary Is riu.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, low confidence. We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 33 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles. ### Positives - We read 4 of its pages · contact, about, terms and privacy. - Its website address was registered 28 years ago. - No malware or phishing warnings found for its website. ### Be cautious - A low number of independent reviews (33 on [SmartCustomer](https://www.smartcustomer.com/reviews/riu.com) ), but it falls short with only 2.3 stars out of 5. ### Not found - Social presence information was not found from our checks. Our technical team has been informed. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. ### What they offer Your favorite hotels and resorts in the best destinations in the world. Exclusive Benefits with Riu Class. Only available on RIU.com. Book now ✓! — RIU.com, in their own words Where to find them Places: 2 places · 1 town - London 2 About them What makes them different: “In 1990, he took charge of international expansion with the opening of the first hotel outside Spain, in Punta Cana.” Sources [OpenStreetMap](https://www.openstreetmap.org/copyright) [Its homepage](https://www.riu.com/) [Its about page](https://www.riu.com/en/about/riu-family) ### How to check if riu.com is legit To check if riu.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about riu.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](https://truthsignal.com/guides/how-to-know-if-a-shopping-site-is-legit). ### Who they are Company details Based in Spain; serves Spain and the US; part of TUI Group; founded in 1953 (Wikipedia) Country Where the company is based: Spain Why we believe that: the site's structured data states its country, its legal pages give an address in Spain, its phone number starts +34 Which countries the company serves: Spain, US Why we believe that: it publishes pages in 11 languages, its structured data names the area it serves Registration VAT number: Not found From Wikipedia Industry: hospitality industry Parent company: TUI Group Founded: 1953 Sources [Wikipedia](https://en.wikipedia.org/wiki/RIU_Hotels) Domain registration Its website address was registered 28 years ago - Its website address is locked against being transferred to someone else Domain age: 28 years Domain transfer lock enabled: Yes Sources [ICANN Lookup](https://lookup.icann.org/en/lookup?name=riu.com) Website details We read 4 of its pages: contact, about, terms and privacy - Company contact email is available HTTPS enabled: Yes Contact phone number found: [+34 911 22 33 44](tel:+34911223344) Contact page found: Yes Hosting company: Cloudflare, Inc. What its pages say In their own words: “From Luis Riu to the fourth generation, a story that unites tradition, vision and commitment with the future of our company. The history of RIU Hotels & Resorts is, first and foremost, the history of a family. Since its beginnings in 1953 in Mallorca, the Riu surname has been linked to hospitality and the firm commitment to offering each guest a unique experience.” Sources [Homepage](https://riu.com/) [Contact page](https://riu.com/de/contact) [About page](https://riu.com/en/about/riu-family) [Terms page](https://riu.com/pt/corporate/legal-notice) [Privacy page](https://riu.com/privacy-policy) Search engines and AI Lets in every search engine and AI tool Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question. Search engines All allowed Google Search: Allowed by default Googlebot Bing: Allowed by default Bingbot AI training All allowed OpenAI: Allowed by name GPTBot Anthropic: Allowed by name ClaudeBot Google AI: Allowed by name Google-Extended Apple AI: Allowed by name Applebot-Extended Common Crawl: Allowed by name CCBot Meta: Allowed by name meta-externalagent ByteDance (TikTok): Allowed by name Bytespider AI answers All allowed ChatGPT search: Allowed by name OAI-SearchBot ChatGPT: Allowed by name ChatGPT-User Claude search: Allowed by name Claude-SearchBot Claude: Allowed by name Claude-User Perplexity: Allowed by name PerplexityBot User-agent: OAI-SearchBot Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: Claude-SearchBot Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: PerplexityBot Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: ChatGPT-User Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: Claude-User Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: GPTBot Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: ClaudeBot Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ User-agent: Google-Extended Allow: / Disallow: /consultar-disponibilidad* Disallow: /*/booking* Disallow: /valorar-reserva/ Sources [robots.txt](https://riu.com/robots.txt) ### Reputation and track record Customer reviews, accreditations and complaints Rated 2.3 stars out of 5 from 33 reviews on [SmartCustomer](https://www.smartcustomer.com/reviews/riu.com) Platform · Rating · Reviews [Trustpilot](https://www.trustpilot.com/review/www.riu.com) · Unknown · Unknown [SmartCustomer](https://www.smartcustomer.com/reviews/riu.com) · 2.3 out of 5 stars · 33 Total · 2.5 out of 5 stars · 33 Visitor traffic Real people visited its website in 24 of the last 24 months - Real people have visited its website since February 2021 or earlier - It is among the 100,000 most-visited sites on the internet (Cloudflare Radar) Monthly visitor data Popularity among Chrome users: top 50,000 sites First known user traffic: Feb 2021 or earlier Months with real traffic, of the last 24: 24 Traffic pattern: sustained Rank jump in the last 12 months: none Rank drop in the last 12 months: none Cloudflare Radar Popularity across the internet: top 100,000 sites Where its visitors are Share of people looking up riu.com, by country, over the last 2 days. - Over 50% - 5 to 50% - 1 to 5% - 0.2 to 1% - Under 0.2% - None seen - 1 Mexico 21.9% - 2 United States 19.7% - 3 Spain 10.1% - 4 Jamaica 6.2% - 5 Canada 4.5% - 6 United Arab Emirates 3.9% - 7 Cape Verde 3.9% - 8 Aruba 3.4% - 9 Costa Rica 3.4% - 10 United Kingdom 2.8% Top 10 of 30 countries. Sources [Chrome UX Report](https://developer.chrome.com/docs/crux) [Cloudflare Radar](https://radar.cloudflare.com/domains/domain/riu.com) Web history and authority The Internet Archive first saved a copy of its website 26 years ago Website archive history: 26 years Sources [First archived copy](https://web.archive.org/web/20000621/riu.com) Social presence We could not check how big its social media following is: the check ran out of time. ### What data this site collects about you What its privacy policy says We found this business stores and uses your data Says how long it keeps your data.: “Talent pool: if you agree to be part of it, we will keep your data for a maximum of 24 months.” Source [Its privacy policy](https://www.riu.com/privacy-policy) Tracking tools on its homepage Meta Pixel Named in its homepage's code when we read it. Others may load later, so this list may not be complete. Meta Pixel: Tells Facebook and Instagram what you do on its site, for adverts. Source [Its homepage](https://riu.com/) ### Safety Malware and phishing No malware or phishing warnings found for its website This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one. Malware or phishing threat status: None found Sources [Google Web Risk](https://docs.cloud.google.com/web-risk/docs/advisory) Data breach history No known data breach involving the company Known data breaches found: 0 Sources [Have I Been Pwned](https://haveibeenpwned.com/) Domain and email security Its email is protected: mail forged in its name is blocked Email MX records: Yes SPF record: Yes DKIM key: Yes DMARC record: Yes DMARC policy: reject Certificate Security certificate browsers warn about: No Certificate issuer: Google Trust Services Certificate type: DV Certificate expires: 5 Feb 2027 Hosting Nameservers: ns-cloud-a1.googledomains.com ns-cloud-a2.googledomains.com ns-cloud-a3.googledomains.com ns-cloud-a4.googledomains.com Address: 104.18.30.237 104.18.31.237 Sources [Its DNS records](https://dns.google/query?name=riu.com&rr_type=TXT) ### Proof of ownership What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it. DNS record Not added yet +3 possible What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one. When we check: On every check. The points stay only while the record is there. Points: 0 of 3 added Source riu.com's DNS records Run riu.com? Add the record and 3 points are added to its truth score. [Prove you run this website](https://truthsignal.com/claim/riu.com) Email at its own domain Not added yet +1 possible What we check: That someone at the business has confirmed an email address at its own website's domain. When we check: When the address is confirmed. It counts from then on. Points: 0 of 1 added Source Truth Signal's own records Run riu.com? Confirm an email address at the domain and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/riu.com) Lets our checker read it Not added yet +1 possible What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website. When we check: On every check. The point stays only while the file allows it. Points: 0 of 1 added Source riu.com/robots.txt Run riu.com? Let our checker read the whole website and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/riu.com) Points added to its truth score 0 of 5 Is this your business? Get the code to show this score on your website Truth Signal truth score for riu.com The badge always shows your latest score and links to your full report. Something wrong on this report? [Dispute this page](https://truthsignal.com/contact?dispute=riu.com). Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then. ### Change over time - Truth score - Social Followers - Data points [Register / log in to view](https://truthsignal.com/login?to=/business/riu.com%23change) ### Similar businesses Other businesses in Hotels and accommodation and related categories, those most like RIU.com first. 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The 7 added reviews at 3.5 stars are the weighting Trustpilot publishes for its TrustScore. With this business's figures: (7 × 3.5 + 2.3 × 33 (SmartCustomer)) ÷ (7 + 33) = 2.5, to one decimal place ## Cite Truth Signal, RIU.com: truth score 82 out of 100, legitimacy confidence High, assessed 2026-11-12, https://truthsignal.com/business/riu.com. Licence Truth Signal terms: free to read and quote with a link back; bulk copying, data sets, resale, white-label and model training need the paid API plan (https://truthsignal.com/terms). The same report as JSON: https://truthsignal.com/business/riu.com.json