# riu.com: Truth Signal snapshot

Checked: 2026-11-12
Answer: Truth score 82 out of 100, high truth signals: 6 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, low confidence.
Be cautious: A low number of independent reviews (33 on SmartCustomer), but it falls short with only 2.3 stars out of 5
Identity: Riu Hotels, S.A.; owned by TUI Group; Calle Llaüt, 28, Playa de Palma, Palma de Mallorca; Based in Spain; serves Spain and the US; part of TUI Group; founded in 1953 (Wikipedia)
Reputation: Trustpilot reviews are not included in this assessment. This business also has a Trustpilot page (https://www.trustpilot.com/review/www.riu.com), which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.; Rated 2.3 stars out of 5 from 33 reviews on SmartCustomer
Warnings checked: No malware or phishing warnings found for its website; No known data breach involving the company; Its email is protected: mail forged in its name is blocked
History: founded 1953; Its website address was registered 28 years ago; The Internet Archive first saved a copy of its website 26 years ago
Buying: We read 4 of its pages: contact, about, terms and privacy
Sources agree: Email address: agrees at Its website, differs at OpenStreetMap
Support: phone +34 911 22 33 44; email complaints@riu.com; contact page https://riu.com/de/contact
Activity: Real people visited its website in 24 of the last 24 months; We could not check how big its social media following is: the check ran out of time.
No data held: Social presence information was not found from our checks.
Full report, with every source and its evidence: https://truthsignal.com/business/riu.com/report.md
Source: Truth Signal, https://truthsignal.com/business/riu.com