purple.com
Website
Shop Purple Mattresses: Less pain. Better sleep.Experience less pain, better sleep with Purple. Our GelFlex Grid mattresses, pillows, and seat cushions offer cooling comfort and support. Free shipping.
Shop Purple Mattresses: Less pain. Better sleep.Experience less pain, better sleep with Purple. Our GelFlex Grid mattresses, pillows, and seat cushions offer cooling comfort and support. Free shipping.
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Truth score
Business details
- Category
- Beds and mattresses
- Founded
- 1994
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 32 years
- Email address
- support
@purple.com - Phone number
- +1 888-848-0665
- Contact page
- purple.com/
contact - Website
- purple.com
- Social media
- Not found
Customer reviews, accreditations and complaints
Trustpilot reviews are not included in this assessment. This business also has a Trustpilot page, which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.
Summary
Is purple.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 6 public checks clear, 1 to be cautious about, 1 not found, 3 for information. Legitimacy confidence: high. App experience: mostly satisfied, medium confidence. Customer satisfaction: insufficient evidence.
We read 4 of its pages: contact, about, returns and terms. Its website address was registered 32 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. Customers have left 1 reviews on Reviews.io, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 2 reviews on SmartCustomer average only 2.5 stars out of 5. We could not find social media profiles.
Positives
- We read 4 of its pages · contact, about, returns and terms.
- Its website address was registered 32 years ago.
- It has a review page on Trustpilot.
- A not fully established independent reputation · 1 reviews on Reviews.io, rated 4.0 stars out of 5.
- No malware or phishing warnings found for its website.
Be cautious
- A low number of independent reviews (2 on SmartCustomer), but it falls short with only 2.5 stars out of 5.
Not found
- Social presence information was not found from our checks.
Our technical team has been informed.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
What they offer
Experience less pain, better sleep with Purple. Our GelFlex Grid mattresses, pillows, and seat cushions offer cooling comfort and support. Free shipping.
- What makes them different
- “If you decide it isn't a perfect fit for you within the first 100 nights, we'll have it picked up and issue a refund.”
- Customer stories
- Purple vs competitors
- Promises
- Warranty
How to check if purple.com is legit
To check if purple.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about purple.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsBased in the US; serves the US; founded in 1994 (Wikipedia)
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Founded
- 1994
Domain registrationIts website address was registered 32 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 32 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, returns and terms
- Company contact email is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 888-848-0665
- Contact page found
- Yes
- Hosting company
- Cloudflare, Inc.
- In their own words
- “Purple's exclusive GelFlex Grid is at the forefront of sleep science, offering superior comfort and pressure relief, without ever compromising support. Unlike traditional mattresses, which provide support without pressure relief (or vice versa), proprietary Purple technology delivers instant adaptive, all-over pressure relief and total comfort. Your 100-night trial begins the day your mattress is delivered to your doorstep.”
- How long you have to return
- “Should you need to return an item purchased at a Purple Store for any reason, you can do so within 30 days of the date you purchased the product.”
Search engines and AILets in every search engine and AI tool
Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question.
All allowed
- Google Search
- Allowed by nameGooglebot
- Bing
- Allowed by defaultBingbot
All allowed
- OpenAI
- Allowed by defaultGPTBot
- Anthropic
- Allowed by defaultClaudeBot
- Google AI
- Allowed by defaultGoogle-Extended
- Apple AI
- Allowed by defaultApplebot-Extended
- Common Crawl
- Allowed by defaultCCBot
- Meta
- Allowed by defaultmeta-externalagent
- ByteDance (TikTok)
- Allowed by defaultBytespider
All allowed
- ChatGPT search
- Allowed by defaultOAI-SearchBot
- ChatGPT
- Allowed by defaultChatGPT-User
- Claude search
- Allowed by defaultClaude-SearchBot
- Claude
- Allowed by defaultClaude-User
- Perplexity
- Allowed by defaultPerplexityBot
User-agent: Googlebot Disallow:
Reputation and track record
Customer reviews, accreditations and complaints455 reviews across 3 platforms, rated 2.5 to 4.4 out of 5
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | Unknown |
| SmartCustomer | 2.5 out of 5 stars | 2 |
| Reviews.io | 4.0 out of 5 stars | 1 |
| Total | 4.4 out of 5 stars | 455 |
App StoreIts app, Purple Powerbase, is on Apple's App Store, rated 4.4 out of 5 from 452 ratings, counted in the reviews total.
- App
- Purple Powerbase
- App Store rating
- 4.4 out of 5
- App Store ratings
- 452
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 100,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 100,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 28 years ago
- Website archive history
- 28 years
Social presenceWe could not check how big its social media following is: the check ran out of time.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None found
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Security certificate browsers warn about
- No
- Certificate issuer
- Let's Encrypt
- Certificate type
- DV
- Certificate expires
- 23 Jan 2027
- Nameservers
- jay.ns.cloudflare.com
zita.ns.cloudflare.com - Address
- 104.18.6.153
104.18.7.153
Proof of ownership
What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it.
DNS recordNot added yet+3 possible
- What we check
- A record the business adds in its domain's settings. Only someone who runs the website can add one.
- When we check
- On every check. The points stay only while the record is there.
- Points
- 0 of 3 added
Email at its own domainNot added yet+1 possible
- What we check
- That someone at the business has confirmed an email address at its own website's domain.
- When we check
- When the address is confirmed. It counts from then on.
- Points
- 0 of 1 added
Lets our checker read itNot added yet+1 possible
- What we check
- That its robots.txt file names our checker, TruthSignal, and lets it read the whole website.
- When we check
- On every check. The point stays only while the file allows it.
- Points
- 0 of 1 added
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