justanswer.com
Unclaimed- Rating
- 4.0 ⭐⭐⭐⭐ on Trustpilot4.7 ⭐⭐⭐⭐⭐ on SmartCustomer2.3 ⭐⭐ on Reviews.io
- Reviews
- 173,549 reviews
- Years in business
- 22 years
- Address
- 38 Keyes Ave 150, Building, San Francisco
- Email address
- support@justanswer.com
- Phone number
- +1 800-984-6742
- Contact page
- justanswer.com/help/contact-us
- Website
- justanswer.com
Ask an Expert & Get Answers to Your Questions - ASAPAsk a question and get an answer to your question from a verified Expert on JustAnswer, the leading Expert question and answer website. Ask an Expert now!
Ask an Expert & Get Answers to Your Questions - ASAPAsk a question and get an answer to your question from a verified Expert on JustAnswer, the leading Expert question and answer website. Ask an Expert now!
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<a href="https://truthsignal.com/business/justanswer.com"
title="See the full Truth Signal report on justanswer.com">
<img src="https://truthsignal.com/business/justanswer.com/badge.svg"
alt="Truth Signal truth score for justanswer.com"
width="210" height="56" style="border:0"
loading="lazy" decoding="async">
</a>Summary
Get MarkdownIs justanswer.com legit and trustworthy? Truth score 85 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, LinkedIn, X and YouTube), with its largest audience of 47,457 followers on Facebook. Customers have left 142,094 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 31,448 reviews on SmartCustomer, averaging 4.7 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 7 reviews on Reviews.io average only 2.3 stars out of 5.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 4 of its pages · contact, about, terms and privacy.
- Its website address was registered 22 years ago.
- It is on 4 social media platforms (Facebook, LinkedIn, X and YouTube); the largest audience is 47,457 followers on Facebook.
- Excellent independent reputation · 142,094 reviews on Trustpilot, rated 4.0 stars out of 5.
- Excellent independent reputation · 31,448 reviews on SmartCustomer, rated 4.7 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A low number of independent reviews (7 on Reviews.io), but it falls short with only 2.3 stars out of 5.
How to check if justanswer.com is legit
1 be cautious · 7 clear · 2 for informationTo check if justanswer.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about justanswer.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves 7 countries · BBB rating A-For information
- The Better Business Bureau rates it A-, and accredits it; 2,294 of its 7,327 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
- Which countries the company serves
- Australia, Germany, Spain, UK, Japan, New Zealand, US
- Why we believe that
- it publishes pages for 5 countries (hreflang), its structured data names the area it serves
- Better Business Bureau profile
- Found
- BBB rating
- A-
- BBB accredited
- Yes
- BBB complaints closed in three years
- 7,327
- BBB complaints closed in twelve months
- 1,771
- BBB complaints resolved to the customer's satisfaction
- 2,294
- BBB complaint types
- Product Issues: 2,437, Billing Issues: 2,213, Service or Repair Issues: 1,779, Sales and Advertising Issues: 440, Order Issues: 222, Customer Service Issues: 196, Delivery Issues: 40
- BBB customer reviews
- 10,000
- BBB reasons for rating
- 7,327 complaint(s) filed against business
- BBB business started
- 1 Jul 2002
- BBB file opened
- 23 Jun 2006
Domain registrationIts website address was registered 22 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 22 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, terms and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- +1 800-984-6742
Quoted word for word from justanswer.com.
- In their own words
- “Andy Kurtzig is the founder and CEO of JustAnswer. Kurtzig is an established entrepreneur with two successful acquisitions before founding JustAnswer. Kurtzig has been recognized as “One of the Bay Area’s Most Admired CEOs” by the San Francisco Business Times and one of Goldman Sachs “Most Intriguing Entrepreneurs.” Prior to JustAnswer, Kurtzig founded and later sold eBenefits, a cloud-based Human Resources application. eBenefits received funding from established venture capital firms NEA, Draper Fisher Jurvetson, and WR Hambrecht.” About page
Customer reviewsTrustpilot 4.0 stars from 142,094 reviews · SmartCustomer 4.7 stars from 31,448 reviewsBe cautious
- Rated 2.3 stars out of 5 from 7 reviews on Reviews.io
- Rated 4.7 stars out of 5 from 31,448 reviews on SmartCustomer
- Rated 4.0 stars out of 5 from 142,094 reviews on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4.0 out of 5 | 142,094 |
| SmartCustomer | 4.7 out of 5 | 31,448 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 2.3 out of 5 | 7 |
| Feefo | Not found |
- Independent review platforms
- 2
- SmartCustomer rating
- 4.7 out of 5
- SmartCustomer review count
- 31,448
- Trustpilot rating
- 4.0 out of 5
- Trustpilot review count
- 142,094
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 22 years agoClear
- Website archive history
- 22 years
- Wikipedia page
- no
Social presenceIt is on 4 social media platforms (Facebook, LinkedIn, X and YouTube); the largest audience is 47,457 followers on FacebookClear
- Its YouTube channel has 5,130 subscribers and 128 videos, the latest uploaded 175 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | 47,457 followers | |
| Not found | ||
| X | Profile | Unknown |
| Profile | 31,799 followers | |
| YouTube | Profile | 5,130 subscribers |
| TikTok | Not found |
- Social platforms with discovered profiles
- facebook, linkedin, x, youtube
- Social follower counts
- 84,386 followers in total
- YouTube channel
- 128 videos, 5,130 subscribers, last upload 175 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spamClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Certificate issuer
- Starfield Technologies
- Certificate type
- DV
- Certificate expires
- 20 Jan 2027
- Nameservers
- lia.ns.cloudflare.com
terry.ns.cloudflare.com - Address
- 172.99.75.53
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