hotels.com
Unclaimed- Rating
- 1.1 ⭐ on SmartCustomer1.36 ⭐ on Reviews.io
- Reviews
- 8,435 reviews
- Years in business
- 32 years
- Address
- Not foundNo address found using the trading company name
- Email address
- Not found
- Phone number
- Not found
- Contact page
- Not found
- Website
- hotels.com
Hotels.com - Deals & Discounts for Hotel Reservations from Luxury Hotels to Budget AccommodationsFind cheap hotels and discounts when you book on Hotels.com. Compare hotel deals, offers and read unbiased reviews on hotels.
Hotels.com - Deals & Discounts for Hotel Reservations from Luxury Hotels to Budget AccommodationsFind cheap hotels and discounts when you book on Hotels.com. Compare hotel deals, offers and read unbiased reviews on hotels.
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<a href="https://truthsignal.com/business/hotels.com"
title="See the full Truth Signal report on hotels.com">
<img src="https://truthsignal.com/business/hotels.com/badge.svg"
alt="Truth Signal truth score for hotels.com"
width="210" height="56" style="border:0"
loading="lazy" decoding="async">
</a>Summary
Get MarkdownIs hotels.com legit and trustworthy? Truth score 85 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
hotels.com's website address was registered 32 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,048 reviews on SmartCustomer average only 1.1 stars out of 5. Its 67 reviews on Reviews.io average only 1.36 stars out of 5. We could not find an address, an email address or a phone number.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- Its website address was registered 32 years ago.
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A large number of independent reviews (1,048 on SmartCustomer), but it falls short with only 1.1 stars out of 5.
- A low number of independent reviews (67 on Reviews.io), but it falls short with only 1.36 stars out of 5.
Not found
- Address information was not found from our checks.
- Email address information was not found from our checks.
- Phone number information was not found from our checks.
How to check if hotels.com is legit
1 be cautious · 7 clear · 2 for informationTo check if hotels.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about hotels.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; part of Expedia Group; founded in 1991 in Dallas, Texas, U.S. (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 2 of its 1,669 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 1,669
- BBB complaints closed in twelve months
- 520
- BBB complaints resolved to the customer's satisfaction
- 2
- BBB complaint types
- Product Issues: 4, Customer Service Issues: 1, Service or Repair Issues: 1
- BBB customer reviews
- 387
- BBB reasons for rating
- Customer Reviews are not used in the calculation of the BBB Letter Grade Rating
- BBB business started
- 1 Jan 1991
- BBB file opened
- 26 Mar 2000
- Former name
- Hotel Reservations Network
- Type (Wikipedia)
- Subsidiary
- Industry
- Hotel booking service
- Parent company
- Expedia Group
- Founded
- 1991; 35 years ago in Dallas, Texas, U.S.
Domain registrationIts website address was registered 32 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 32 years
- Domain transfer lock enabled
- Yes
Website detailsFound: https enabled, contact page found, privacy page foundClear
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- Not found
Customer reviews7,320 reviews on Trustpilot · SmartCustomer 1.1 stars from 1,048 reviews · Reviews.io 1.36 stars from 67 reviewsBe cautious
- 7,320 reviews on Trustpilot
- Rated 1.36 stars out of 5 from 67 reviews on Reviews.io
- Rated 1.1 stars out of 5 from 1,048 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 7,320 |
| SmartCustomer | 1.1 out of 5 | 1,048 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 1.36 out of 5 | 67 |
| Feefo | Not found |
- Independent review platforms
- 3
- Reviews.io rating
- 1.36 out of 5
- Reviews.io review count
- 67
- SmartCustomer rating
- 1.1 out of 5
- SmartCustomer review count
- 1,048
- Trustpilot review count
- 7,320
Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 5,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 28 years agoClear
- Website archive history
- 28 years
- Wikipedia page
- yes
Social presenceIt is on 2 social media platforms (Facebook and X); the largest audience is 3,700,000 followers on FacebookClear
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- Let's Encrypt
- Certificate type
- DV
- Certificate expires
- 22 Nov 2026
- Nameservers
- dns1.p09.nsone.net
dns2.p09.nsone.net
dns3.p09.nsone.net
dns4.p09.nsone.net
pdns1.ultradns.net
pdns2.ultradns.net
pdns3.ultradns.org
pdns4.ultradns.org
pdns5.ultradns.info
pdns6.ultradns.co.uk - Address
- 2.18.27.26
2.18.27.22
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