Truth score 66 out of 100, Mixed truth signals. Customer satisfaction: mostly dissatisfied

66/ 100

Truth score

Mixed truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot196 reviews2.7

SmartCustomer289 reviews2.7

BBB20 of 80 resolvedA-

freetaxusa.com

Unclaimed

Rating: 2.7 ⭐⭐⭐ on SmartCustomer2.7 ⭐⭐⭐ on Trustpilot
Reviews: 485 reviews
Years in business: 24 years
Address: PO Box 51048, Provo, UT 84605-1048
Email address: support@freetaxusa.com
Phone number: Not found
Contact page: freetaxusa.com/contact
Website: freetaxusa.com

freetaxusa.com

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Checked on 9 Oct 2026, 09:01

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Summary

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Is freetaxusa.com legit and trustworthy? Truth score 66 out of 100, mixed truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: mostly dissatisfied.

freetaxusa.com's website address was registered 24 years ago, and is locked against transfer to someone else. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 289 reviews on SmartCustomer average only 2.7 stars out of 5. Its 196 reviews on Trustpilot average only 2.7 stars out of 5. We could not find a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

Its website address was registered 24 years ago.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (289 on SmartCustomer), but it falls short with only 2.7 stars out of 5.
A substantial number of independent reviews (196 on Trustpilot), but it falls short with only 2.7 stars out of 5.

Not found

Phone number information was not found from our checks.

How to check if freetaxusa.com is legit

1 be cautious · 7 clear · 2 for information

To check if freetaxusa.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about freetaxusa.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating A-For information

The Better Business Bureau rates it A-, and accredits it; 20 of its 80 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage, it publishes pages in 2 languages

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A-
BBB accredited: Yes
BBB complaints closed in three years: 80
BBB complaints closed in twelve months: 17
BBB complaints resolved to the customer's satisfaction: 20
BBB complaint types: Service or Repair Issues: 38, Product Issues: 20, Billing Issues: 12, Order Issues: 4, Customer Service Issues: 3, Sales and Advertising Issues: 2, Delivery Issues: 1
BBB customer reviews: 20
BBB reasons for rating: 81 complaint(s) filed against business
BBB business started: 4 Aug 1999
BBB file opened: 14 Oct 2005

SourcesBBB profile

Domain registrationIts website address was registered 24 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 24 years
Domain transfer lock enabled: Yes

Website detailsWe read 5 of its pages: contact, about, returns, terms and privacyClear

Company contact email is available

Pages foundContact About Returns Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: Not found

What its pages say

Quoted word for word from freetaxusa.com.

In their own words: “We're upfront about our pricing, so you don’t have to worry about hidden fees or forced upgrades. We're always improving our site to give you the smoothest, easiest, and fastest experience possible. We encrypt, secure, and protect your data every step of the way.” About page
Do returns cost anything: “If you filed with Deluxe or Pro Support, amended returns are free.” Returns page

SourcesHomepage About page Contact page Privacy page Returns page Terms page

Reputation and track record

Customer reviewsTrustpilot 2.7 stars from 196 reviews · SmartCustomer 2.7 stars from 289 reviewsBe cautious

Rated 2.7 stars out of 5 from 289 reviews on SmartCustomer
Rated 2.7 stars out of 5 from 196 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	2.7 out of 5	196
SmartCustomer	2.7 out of 5	289
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.7 out of 5
SmartCustomer review count: 289
Trustpilot rating: 2.7 out of 5
Trustpilot review count: 196

Visitor trafficIts visitor numbers jumped suddenly into the top 10,000 websites by February 2026: a burst of traffic rather than a steady historyFor information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier
It is among the 200,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data