Truth score 83 out of 100, High truth signals. Customer satisfaction: mostly satisfied

83/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

SmartCustomer1,218 reviews4.3

Reviews.io3 reviews · not counted1.0

BBB52 of 94 resolvedA+

costway.com

Unclaimed

Rating: 4.3 ⭐⭐⭐⭐ on SmartCustomer1.0 ⭐ on Reviews.io
Reviews: 1,221 reviews
Years in business: 24 years
Address: 11250 Poplar Avenue, Fontana
Email address: service@costway.com
Phone number: +1 213-401-2666
Contact page: costway.com/contact-us-faq
Website: costway.com

costway.com

Costway - More Than Just FurnitureDelight your home with Costway. Shop online for varieties of stylish home & patio furniture, toys, decor and home goods. Free shipping on all orders.

Checked on 13 Oct 2026, 12:04

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Summary

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Is costway.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 24 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. Customers have left 1,218 reviews on SmartCustomer, averaging 4.3 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 3 reviews on Reviews.io average only 1.0 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
Its website address was registered 24 years ago.
It has a review page on Trustpilot.
Great independent reputation · 1,218 reviews on SmartCustomer, rated 4.3 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A low number of independent reviews (3 on Reviews.io), but it falls short with only 1.0 stars out of 5.

How to check if costway.com is legit

1 be cautious · 7 clear · 2 for information

To check if costway.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about costway.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 14 countries · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 52 of its 94 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its terms are governed by the laws of California, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Austria, Australia, Belgium, Canada, Germany, Spain, France, UK, Italy, Luxembourg, Netherlands, Portugal, Sweden, US
Why we believe that: $ prices on its homepage, it publishes pages for 14 countries (hreflang), its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 94
BBB complaints closed in twelve months: 34
BBB complaints resolved to the customer's satisfaction: 52
BBB complaint types: Product Issues: 37, Service or Repair Issues: 31, Delivery Issues: 12, Customer Service Issues: 7, Sales and Advertising Issues: 4, Order Issues: 3
BBB customer reviews: 54
BBB business started: 17 Sep 2002
BBB file opened: 4 May 2015

SourcesBBB profile

Domain registrationIts website address was registered 24 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 24 years
Domain transfer lock enabled: Yes

Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Returns Delivery Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 213-401-2666

What its pages say

Quoted word for word from costway.com.

In their own words: “Costway was born from furniture, but we do far more. More home choices, more function, more well- being, and more value. It’s about being the right fit for growing needs.” About page
How long you have to return: “If you find that an item doesn't meet your home decor needs, you can request a return or exchange within 30 days of delivery.” Returns page
Do returns cost anything: “Items must be returned using the return label provided by Costway, and the following conditions apply: *For defective products or those that do not match the description, the return shipping costs will be covered by Costway.” Returns page
Faulty or damaged items: “Items must be returned using the return label provided by Costway, and the following conditions apply: *For defective products or those that do not match the description, the return shipping costs will be covered by Costway.” Returns page
Delivery cost: “Free Standard Shipping on all items.” Delivery page

SourcesHomepage About page Contact page Delivery page Terms page Returns page Privacy page

Reputation and track record

Customer reviewsIt has a review page on TrustpilotBe cautious

Rated 1.0 stars out of 5 from 3 reviews on Reviews.io
Rated 4.3 stars out of 5 from 1,218 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	4.3 out of 5	1,218
G2	Not found
Capterra	Not found
Reviews.io	1.0 out of 5	3
Feefo	Not found

Independent review platforms: 1
SmartCustomer rating: 4.3 out of 5
SmartCustomer review count: 1,218

Visitor trafficReal people visited its website in 23 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 1,000,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 23
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 50,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 24 years agoClear

Website archive history: 24 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 27,000 followers on InstagramClear

Its YouTube channel has 17,000 subscribers and 2824 videos, the latest uploaded 9 days ago

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	27,000 followers
X	Profile	Unknown
LinkedIn	Profile	862 followers
YouTube	Profile	17,000 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 44,862 followers in total
YouTube channel: 2,824 videos, 17,000 subscribers, last upload 9 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear