confused.com

Unclaimed

Website

confused.com

Confused.com - Get that great feeling when you've just used Confused.comCompare insurance for your car, home, van, bike, life and more at Confused.com.

confused.com

One of the first images collected of this website on 8 Feb 1999

Checked on 20 Oct 2026, 10:59

Own this business? See what is holding the score back.

Truth score

Truth score 87 out of 100, High truth signals. Customer satisfaction: mostly satisfied

87/ 100

High truth signals

Top 5% of businesses we’ve checked

Customer satisfaction

Mostly satisfied

From independent reviews, weighed by their number

Business details

Years in business: 2 years
Founded: 2001
Registered with: FCA, firm 310635Matched on the FCA register
Domain age: 28 years
Address: The Cooperage, 5 Copper Row, London, SE1 2LH, England
Email address: help@help.confused.com
Phone number: Not found
Contact page: www.confused.com/help/contact-usLinked from the site's own pages. We could not open it.
Website: confused.com
Social media

Customer reviews

SiteReviewsRating

Trustpilot17,104 reviews4.0

SmartCustomer8 reviews · not counted2.2

Total17,112

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<a href="https://truthsignal.com/business/confused.com"
   title="See the full Truth Signal report on confused.com">
  <img src="https://truthsignal.com/business/confused.com/badge.svg"
       alt="Truth Signal truth score for confused.com"
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       loading="lazy" decoding="async">
</a>

Summary

Is confused.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 8 of 11 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

confused.com is run by Rvu Services Limited, an active UK company registered at Companies House 2 years ago, and was founded in 2001. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is on 3 social media platforms (Facebook, LinkedIn and YouTube), with its largest audience of 46,391 followers on Facebook. Customers have left 17,104 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 8 reviews on SmartCustomer average only 2.2 stars out of 5. We could not find a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Positives

An active UK company registered at Companies House, set up 2 years ago.
Its website address was registered 28 years ago.
It is on 3 social media platforms (Facebook, LinkedIn and YouTube); the largest audience is 46,391 followers on Facebook.
Excellent independent reputation · 17,104 reviews on Trustpilot, rated 4.0 stars out of 5.
No malware or phishing warnings found for its website.

Be cautious

A low number of independent reviews (8 on SmartCustomer), but it falls short with only 2.2 stars out of 5.

Not found

Phone number information was not found from our checks.

Our technical team has been informed.

What they offer

Compare insurance for your car, home, van, bike, life and more at Confused.com.

— Confused.com, in their own wordsIts homepage

What makes them different: “And as the first ever comparison site we've learnt a lot over the years.” Its homepage

Getting help

Ways to get help: Ask Confused

SourcesIts homepage Ask Confused

How to check if confused.com is legit

1 be cautious · 8 clear · 2 for information

To check if confused.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about confused.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsAn active UK company registered at Companies House, set up 2 years ago

Its registered office at Companies House is The Cooperage, 5 Copper Row, London, SE1 2LH, England
Its latest accounts at Companies House run to 31 December 2025
Its directors and owners are named at Companies House
It has filed at Companies House regularly for the last five years, with no gap longer than 15 months

Country

Where the company is based: UK
Why we believe that: it is registered at Companies House as RVU SERVICES LIMITED, its terms are governed by the laws of England and Wales, its postcode is a UK postcode
Which countries the company serves: UK
Why we believe that: £ prices on its homepage

Registration

Companies House registration: Registered as RVU SERVICES LIMITED
VAT number: Not found

Companies House register

Company found in official company register: Yes
Registered company name: RVU SERVICES LIMITED
Company status: active
Company age: 2 years
Registered address: The Cooperage, 5 Copper Row, London, SE1 2LH, England
Accounts overdue: No
Confirmation statement overdue: No
Insolvency history: No
Registered office in dispute: No
Filing history consistent: Yes
Company type: Private limited company

Size and borrowing

Accounts filed: Subsidiary accountsIts parent company guarantees it, so it files less.
Secured loans (charges): 0No secured loans outstanding at Companies House.

From Wikipedia

Industry: e-commerce
Founded: 2001

SourcesCompanies House Wikipedia

Official registersOn the FCA register as firm 310635. Matched on its website.

FCA firm: FCA, firm 310635

Domain registrationIts website address was registered 28 years ago

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: about, cancellation, terms and privacy

Company contact email is available

Contact phone number found: Not found
Contact page found: Yes
Sources agreeing on postcode: 1

What its pages say

Quoted word for word from confused.com.

In their own words: “With such a wide range of trusted household names on our panel for car insurance, van insurance, home insurance and more, you can be confident that we’ll help you find a great deal. Below you’ll find a list of all the providers we compare as well as the names of partners we work with 1 .” About page · from Common Crawl's copy saved 13 September 2026
Who you're buying from: “The promoter of this offer is Inspop.com Limited trading as Confused.com, whose registered office is at Greyfriars House, Greyfriars Road, Cardiff CF10 3AL.” Terms page · from Common Crawl's copy saved 13 September 2026

SourcesHomepage · from Common Crawl's copy saved 10 September 2026About page · from Common Crawl's copy saved 13 September 2026Privacy page · from Common Crawl's copy saved 8 September 2026Terms page · from Common Crawl's copy saved 13 September 2026Cancellation page · from Common Crawl's copy saved 13 September 2026Terms and conditions · from Common Crawl's copy saved 13 September 2026

Reputation and track record

Customer reviewsRated 2.2 stars out of 5 from 8 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	4.0 out of 5	17,104
SmartCustomer	2.2 out of 5	8
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found
Trustindex	Not found
Google	Not checked