# Confused.com (confused.com) Is confused.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 8 of 11 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied. - Truth score: 87 out of 100 - Legitimacy confidence: high - Customer satisfaction: mostly satisfied, from Trustpilot 4.0 · 17,104 reviews; SmartCustomer 2.2 · 8 reviews · not counted - Claimed: no - Assessed: 2026-10-20 ## Business details - Years in business: 2 years - Founded: 2001 - Registered with: FCA, firm 310635 (Matched on the FCA register) - Domain age: 28 years - Address: The Cooperage, 5 Copper Row, London, SE1 2LH, England - Email address: help@help.confused.com - Phone number: Not found - Contact page: https://www.confused.com/help/contact-us (linked from the site's own pages; we could not open it) - Website: https://confused.com/ - Social media: Facebook https://www.facebook.com/confused, LinkedIn https://www.linkedin.com/company/confused-com/, YouTube https://www.youtube.com/user/Confuseddotcomonline ## Summary confused.com is run by Rvu Services Limited, an active UK company registered at Companies House 2 years ago, and was founded in 2001. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is on 3 social media platforms (Facebook, LinkedIn and YouTube), with its largest audience of 46,391 followers on Facebook. Customers have left 17,104 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 8 reviews on SmartCustomer average only 2.2 stars out of 5. We could not find a phone number. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. Final check: country, policy contact read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing. ## Positives - An active UK company registered at Companies House, set up 2 years ago (source: companies_house) - Its website address was registered 28 years ago (source: rdap) - It is on 3 social media platforms (Facebook, LinkedIn and YouTube); the largest audience is 46,391 followers on Facebook (source: social) - Excellent independent reputation: 17,104 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews) - No malware or phishing warnings found for its website (source: safe_browsing) ## Be cautious - A low number of independent reviews (8 on SmartCustomer), but it falls short with only 2.2 stars out of 5 (source: reviews) ## Not found - Phone number information was not found from our checks. (source: website) ## How to check if confused.com is legit To check if confused.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about confused.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit). - Who they are: Company details: An active UK company registered at Companies House, set up 2 years ago (Clear) - Who they are: Official registers: On the FCA register as firm 310635. Matched on its website. (For information) - Who they are: Domain registration: Its website address was registered 28 years ago (Clear) - Who they are: Website details: We read 4 of its pages: about, cancellation, terms and privacy (Clear). Pages found: about (https://confused.com/about-us/providers), cancellation (https://confused.com/pet-insurance/guides/cancel-pet-insurance), terms (https://confused.com/rewards/terms-and-conditions), privacy (https://confused.com/privacy-and-security) - Reputation and track record: Customer reviews: Rated 2.2 stars out of 5 from 8 reviews on SmartCustomer (Be cautious) - Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information) - Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 27 years ago (Clear) - Reputation and track record: Social presence: It is on 3 social media platforms (Facebook, LinkedIn and YouTube); the largest audience is 46,391 followers on Facebook (Clear) - Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear) - Safety: Data breach history: No known data breach involving the company (Clear) - Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear) ## What its pages say Quoted word for word from confused.com's own pages. - In their own words: “With such a wide range of trusted household names on our panel for car insurance, van insurance, home insurance and more, you can be confident that we’ll help you find a great deal. Below you’ll find a list of all the providers we compare as well as the names of partners we work with 1 .” (https://confused.com/about-us/providers, from Common Crawl's copy saved 13 September 2026) - Who you're buying from: “The promoter of this offer is Inspop.com Limited trading as Confused.com, whose registered office is at Greyfriars House, Greyfriars Road, Cardiff CF10 3AL.” (https://confused.com/rewards/terms-and-conditions, from Common Crawl's copy saved 13 September 2026) ## Could not be checked this time - places ## Cite Truth Signal, Confused.com: truth score 87 out of 100, legitimacy confidence High, assessed 2026-10-20, https://truthsignal.com/business/confused.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/confused.com