Truth score 76 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

76/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot1,000 reviews1.6

SmartCustomer713 reviews1.4

Reviews.io186 reviews2.0

BBB57 of 79 resolvedA

abebooks.com

Unclaimed

Rating: 1.6 ⭐⭐ on Trustpilot1.4 ⭐ on SmartCustomer2.0 ⭐⭐ on Reviews.io
Reviews: 1,899 reviews
Years in business: 30 years
Address: Not foundNo address found using the trading company name
Email address: copyright@abebooks.com
Phone number: Not found
Contact page: abebooks.com/books/companyinformation/contact.shtml
Website: abebooks.com

abebooks.com

AbeBooksabebooks.com

AbeBooks | Shop for Books, Art & CollectiblesDiscover a wonderful selection of rare and collectible books, used copies, signed and first editions and more, from booksellers located around the world.

Checked on 10 Oct 2026, 19:06

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Summary

Get Markdown

Is abebooks.com legit and trustworthy? Truth score 76 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,000 reviews on Trustpilot average only 1.6 stars out of 5. Its 713 reviews on SmartCustomer average only 1.4 stars out of 5. Its 186 reviews on Reviews.io average only 2.0 stars out of 5. We could not find an address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 30 years ago.
It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (1,000 on Trustpilot), but it falls short with only 1.6 stars out of 5.
A substantial number of independent reviews (713 on SmartCustomer), but it falls short with only 1.4 stars out of 5.
A substantial number of independent reviews (186 on Reviews.io), but it falls short with only 2.0 stars out of 5.

Not found

Address information was not found from our checks.
Phone number information was not found from our checks.

How to check if abebooks.com is legit

1 be cautious · 7 clear · 2 for information

To check if abebooks.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about abebooks.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in Canada; serves Australia, Canada and the UK; part of Amazon (2008–present); founded in 1995 (Wikipedia) · BBB rating AFor information

The Better Business Bureau rates it A, and does not accredit it; 57 of its 79 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: Canada
Why we believe that: its legal pages give an address in Canada, its terms are governed by the laws of Canada, its Better Business Bureau profile is a Canadian listing
Which countries the company serves: Australia, Canada, UK
Why we believe that: it publishes pages for 3 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A
BBB accredited: No
BBB complaints closed in three years: 79
BBB complaints closed in twelve months: 16
BBB complaints resolved to the customer's satisfaction: 57
BBB complaint types: Delivery Issues: 35, Product Issues: 27, Service or Repair Issues: 7, Billing Issues: 4, Customer Service Issues: 3, Sales and Advertising Issues: 2, Order Issues: 1
BBB customer reviews: 31
BBB reasons for rating: 80 complaint(s) filed against business
BBB business started: 1 Jun 1996
BBB file opened: 3 Apr 2006

From Wikipedia

Type (Wikipedia): Subsidiary
Parent company: Amazon (2008–present)
Founded: 1995; 31 years ago
Area served: Worldwide

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 30 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 30 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacyClear

Company contact email is available

Pages foundContact About Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: Not found

What its pages say

Quoted word for word from abebooks.com.

In their own words: “We recently asked our customers to share stories about why they love AbeBooks. From discovering long-lost childhood books, to finding affordable copies of textbooks, to supporting independent booksellers from around the world, discover some of the reasons why our customers love AbeBooks. Ron from Omaha, Nebraska - "My Dad had told me how he enjoyed some novels when he was a boy that were set in the Minnesota territory during pioneer times.” About page

SourcesHomepage About page Privacy page Terms page Contact page

Reputation and track record

Customer reviewsTrustpilot 1.6 stars from 1,000 reviews · SmartCustomer 1.4 stars from 713 reviews · Reviews.io 2.0 stars from 186 reviewsBe cautious

Rated 2.0 stars out of 5 from 186 reviews on Reviews.io
Rated 1.4 stars out of 5 from 713 reviews on SmartCustomer
Rated 1.6 stars out of 5 from 1,000 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	1.6 out of 5	1,000
SmartCustomer	1.4 out of 5	713
G2	Not found
Capterra	Not found
Reviews.io	2.0 out of 5	186
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 2.0 out of 5
Reviews.io review count: 186
SmartCustomer rating: 1.4 out of 5
SmartCustomer review count: 713
Trustpilot rating: 1.6 out of 5
Trustpilot review count: 1,000

Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 10,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 5,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 29 years agoClear

Website archive history: 29 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 120,000 followers on FacebookClear

Its YouTube channel has 19,500 subscribers and 229 videos, the latest uploaded 809 days ago

Platform	Profile	Audience
Facebook	Profile	120,000 followers
Instagram	Profile	24,000 followers
X	Profile	Unknown
LinkedIn	Not found
YouTube	Profile	19,500 subscribers
TikTok	Profile	151 followers

Social platforms with discovered profiles: facebook, instagram, tiktok, x, youtube
Social follower counts: 163,651 followers in total
YouTube channel: 229 videos, 19,500 subscribers, last upload 809 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear