usertesting.com
Unclaimed- Rating
- 2.5 ⭐⭐⭐ on SmartCustomer1.0 ⭐ on Reviews.io
- Reviews
- 4,034 reviews
- Years in business
- 22 years
- Address
- Bellevue, Washington
- Email address
- allreplies@usertesting.com
- Phone number
- +1 888-877-1882
- Contact page
- usertesting.com/contact-us
- Website
- usertesting.com
UserTesting Human Insight Platform | Customer Experience InsightsImprove digital, product, and customer experience decisions with real human insights from UserTesting’s platform.
UserTesting Human Insight Platform | Customer Experience InsightsImprove digital, product, and customer experience decisions with real human insights from UserTesting’s platform.
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title="See the full Truth Signal report on usertesting.com">
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alt="Truth Signal truth score for usertesting.com"
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</a>Summary
Get MarkdownIs usertesting.com legit and trustworthy? Truth score 77 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. Customer satisfaction: mixed.
We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It has a review page on G2. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 148 reviews on SmartCustomer average only 2.5 stars out of 5. Its 1 reviews on Reviews.io average only 1.0 stars out of 5. We could not find a matching registered company.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 4 of its pages · contact, about, terms and privacy.
- Its website address was registered 22 years ago.
- It has a review page on G2.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A substantial number of independent reviews (148 on SmartCustomer), but it falls short with only 2.5 stars out of 5.
- A low number of independent reviews (1 on Reviews.io), but it falls short with only 1.0 stars out of 5.
Not found
- Company details information was not found from our checks.
How to check if usertesting.com is legit
1 be cautious · 7 clear · 1 not found · 1 for informationTo check if usertesting.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about usertesting.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsnothing knownNot found
- Where the company is based
- Not stated with its address
- Why we believe that
- it publishes pages in 4 languages
Domain registrationIts website address was registered 22 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 22 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, terms and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- +1 888-877-1882
Quoted word for word from usertesting.com.
- Phone support
- “Call us Toll-Free at 1 (888) 877‒1882 (US & Canada , Mon-Fri, 8:30 am to 7:00 pm ET) 0800 058 4004 (UK, Mon-Fri, 8:30 am to 9:00 pm GMT)” Contact page
- In their own words
- “We’re here for the scrunched-up eyebrows of frustration, the lightbulb moments of clarity, and the sighs of relief when an experience just works—the reactions that data alone can’t capture, but real human insight can reveal. At UserTesting, we bring real human feedback to the forefront, helping Product, Marketing, Digital, and CX teams validate every decision, co-innovate at scale, and craft customer experiences that feel personal, scalable, and human. Powered by the world’s strongest participant network, AI-driven insights, and expert services, we help organizations create seamless, intuitive experiences that truly connect with customers.” About page
Customer reviews3,885 reviews on Trustpilot · SmartCustomer 2.5 stars from 148 reviewsBe cautious
- It has a review page on G2
- Rated 1.0 stars out of 5 from 1 reviews on Reviews.io
- 3,885 reviews on Trustpilot
- Rated 2.5 stars out of 5 from 148 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 3,885 |
| SmartCustomer | 2.5 out of 5 | 148 |
| G2 | Unknown | Unknown |
| Capterra | Not found | |
| Reviews.io | 1.0 out of 5 | 1 |
| Feefo | Not found |
- Independent review platforms
- 2
- SmartCustomer rating
- 2.5 out of 5
- SmartCustomer review count
- 148
- Trustpilot review count
- 3,885
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 100,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 50,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 22 years agoClear
- Website archive history
- 22 years
- Wikipedia page
- no
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 155,193 followers on LinkedInClear
- Its YouTube channel has 9,090 subscribers and 692 videos, the latest uploaded 14 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | Unknown | |
| Profile | 9,992 followers | |
| X | Profile | Unknown |
| Profile | 155,193 followers | |
| YouTube | Profile | 9,090 subscribers |
| TikTok | Profile | 2,348 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 176,623 followers in total
- YouTube channel
- 692 videos, 9,090 subscribers, last upload 14 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spamClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Certificate issuer
- Certainly
- Certificate type
- DV
- Certificate expires
- 25 Oct 2026
- Nameservers
- ns-1160.awsdns-17.org
ns-2009.awsdns-59.co.uk
ns-864.awsdns-44.net
ns-94.awsdns-11.com - Address
- 151.101.2.49
151.101.194.49
151.101.130.49
151.101.66.49
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