Truth score 76 out of 100, High truth signals. Customer satisfaction: mixed

76/ 100

Truth score

High truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot1,116 reviews4.0

SmartCustomer345 reviews2.2

BBB12 of 58 resolvedA+

zoro.com

Unclaimed

Rating: 4.0 ⭐⭐⭐⭐ on Trustpilot2.2 ⭐⭐ on SmartCustomer
Reviews: 1,461 reviews
Years in business: 31 years
Address: 500 W. Madison St. Ste 4000, Chicago
Email address: askzoro@zoro.com
Phone number: +1 855-289-9676
Contact page: zoro.com/contact/
Website: zoro.com

zoro.com

Zoro.com: Tools, Parts, and Supplies for Your BusinessZoro has low prices on Tools, Parts, Business Supplies, Industrial Equipment and more. Sign up for Free Shipping on orders over $50. Net 30 Terms available.

Checked on 11 Oct 2026, 20:06

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Summary

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Is zoro.com legit and trustworthy? Truth score 76 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read 5 of its pages: contact, about, returns, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 1,116 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 345 reviews on SmartCustomer average only 2.2 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 5 of its pages · contact, about, returns, terms and privacy.
Its website address was registered 31 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
Great independent reputation · 1,116 reviews on Trustpilot, rated 4.0 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (345 on SmartCustomer), but it falls short with only 2.2 stars out of 5.

How to check if zoro.com is legit

1 be cautious · 7 clear · 2 for information

To check if zoro.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zoro.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 12 of its 58 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage, its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 58
BBB complaints closed in twelve months: 13
BBB complaints resolved to the customer's satisfaction: 12
BBB complaint types: Product Issues: 24, Delivery Issues: 16, Service or Repair Issues: 7, Sales and Advertising Issues: 6, Billing Issues: 2, Order Issues: 2, Customer Service Issues: 1
BBB customer reviews: 655
BBB business started: 13 Dec 2010
BBB file opened: 4 Aug 2011

SourcesBBB profile

Domain registrationIts website address was registered 31 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 31 years
Domain transfer lock enabled: Yes

Website detailsWe read 5 of its pages: contact, about, returns, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Returns Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 855-289-9676

What its pages say

Quoted word for word from zoro.com.

In their own words: “At Zoro, we believe everyone should have access to the tools, parts, and supplies they need to get the job done, no matter who they are or what they do. With more than 13 million industrial supply products, we’re here to make sure every business has exactly what it needs to keep running smoothly. After all, Zoro exists to help businesses and their people thrive.” About page
How long you have to return: “A button to return item(s) will be available as long as they are within 30 days of shipment.” Returns page
Do returns cost anything: “Zoro will cover the cost of return shipping, and credit the original form of payment within 7 business days of receipt.” Returns page

SourcesHomepage Terms page About page Contact page Privacy page Returns page

Reputation and track record

Customer reviewsTrustpilot 4.0 stars from 1,116 reviews · SmartCustomer 2.2 stars from 345 reviewsBe cautious

Rated 4.0 stars out of 5 from 1,116 reviews on Trustpilot
Rated 2.2 stars out of 5 from 345 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	4.0 out of 5	1,116
SmartCustomer	2.2 out of 5	345
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.2 out of 5
SmartCustomer review count: 345
Trustpilot rating: 4.0 out of 5
Trustpilot review count: 1,116

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 10,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 29 years agoClear

Website archive history: 29 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 117,526 followers on FacebookClear

Its YouTube channel has 6,930 subscribers and 74 videos, the latest uploaded 125 days ago

Platform	Profile	Audience
Facebook	Profile	117,526 followers
Instagram	Profile	14,000 followers
X	Profile	1,223 followers
LinkedIn	Profile	Unknown
YouTube	Profile	6,930 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 139,679 followers in total
YouTube channel: 74 videos, 6,930 subscribers, last upload 125 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear