Truth score 75 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

75/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot470 reviews1.6

SmartCustomer155 reviews2.1

Reviews.io26 reviews1.35

bbb.org

Unclaimed

Rating: 1.6 ⭐⭐ on Trustpilot2.1 ⭐⭐ on SmartCustomer1.35 ⭐ on Reviews.io
Reviews: 651 reviews
Years in business: 31 years
Address: 1411 K St. NW, 10th Floor Washington, DC 20005-3404
Email address: Not found
Phone number: Not found
Contact page: Not found
Website: bbb.org

bbb.org

BBB | Better Business BureauBBB helps consumers and businesses in the United States and Canada. Find trusted BBB Accredited Businesses. Get BBB Accredited. File a complaint, leave a review, report a scam.

Checked on 15 Oct 2026, 22:33

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Summary

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Is bbb.org legit and trustworthy? Truth score 75 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 470 reviews on Trustpilot average only 1.6 stars out of 5. Its 155 reviews on SmartCustomer average only 2.1 stars out of 5. Its 26 reviews on Reviews.io average only 1.35 stars out of 5. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 31 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (470 on Trustpilot), but it falls short with only 1.6 stars out of 5.
A substantial number of independent reviews (155 on SmartCustomer), but it falls short with only 2.1 stars out of 5.
A low number of independent reviews (26 on Reviews.io), but it falls short with only 1.35 stars out of 5.

Not found

Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if bbb.org is legit

1 be cautious · 8 clear · 1 for information

To check if bbb.org is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about bbb.org; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsFounded in 1912 (Wikipedia)Clear

Country

Where the company is based: Not stated with its address

From Wikipedia

Type (Wikipedia): 501(c)(6) non-profit organization
Founded: 1912; 114 years ago
Revenue: $215 million

SourcesWikipedia

Domain registrationIts website address was registered 31 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 31 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacyClear

Pages foundContact About Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from bbb.org.

In their own words: “The Better Business Bureau helps people find businesses they can trust. For more than a century, BBB has set standards for honest advertising and ethical business practices in the marketplace. Independent local BBBs serve communities across the United States and Canada.” About page · from Common Crawl's copy saved 13 September 2026

SourcesHomepage · from Common Crawl's copy saved 17 September 2026About page · from Common Crawl's copy saved 13 September 2026Terms page Privacy page Contact page · from Common Crawl's copy saved 12 September 2026

Reputation and track record

Customer reviewsTrustpilot 1.6 stars from 470 reviews · SmartCustomer 2.1 stars from 155 reviews · Reviews.io 1.35 stars from 26 reviewsBe cautious

Rated 1.35 stars out of 5 from 26 reviews on Reviews.io
Rated 2.1 stars out of 5 from 155 reviews on SmartCustomer
Rated 1.6 stars out of 5 from 470 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	1.6 out of 5	470
SmartCustomer	2.1 out of 5	155
G2	Not found
Capterra	Not found
Reviews.io	1.35 out of 5	26
Feefo	Not found
Trustindex	Not checked

Independent review platforms: 3
Reviews.io rating: 1.35 out of 5
Reviews.io review count: 26
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 155
Trustpilot rating: 1.6 out of 5
Trustpilot review count: 470

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data