zales.com
Website
Zales | Your Online and Local Jewelry Store
Zales | Your Online and Local Jewelry Store
One of the first images collected of this website on 10 May 1996
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Truth score
Business details
- Category
- Jewellery and watches
- Founded
- 1924
- Owned by
- Signet Jewelers Limited
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 30 years
- Address
- 375 Ghent Road Akron, OH 44333
- Email address
- Not found
- Phone number
- +1 855-915-4139
- Contact page
- zales.com/
contact-us - Website
- zales.com
- Social media
- Not found
Customer reviews
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</a>Summary
Is zales.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.
We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It has 208 reviews on Trustpilot. Customers have left 719 reviews on Trustindex, averaging 4.7 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 144 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles or an email address.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 5 of its pages · contact, returns, delivery, terms and privacy.
- Its website address was registered 30 years ago.
- 208 reviews on Trustpilot.
- Good independent reputation · 719 reviews on Trustindex, rated 4.7 stars out of 5.
- No malware or phishing warnings found for its website.
Be cautious
- A substantial number of independent reviews (144 on SmartCustomer), but it falls short with only 2.3 stars out of 5.
Not found
- Social presence information was not found from our checks.
- Email address information was not found from our checks.
Our technical team has been informed.
What they offer
- Best for
- “Discover pieces made for every day, and every mile.” Its homepage
Zales offers support and help through their help page, which can be found in the sources below.
- Promises
- Promise
How to check if zales.com is legit
To check if zales.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zales.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsBased in the US; serves the US; part of Signet Jewelers Limited; founded in 1924 (Wikipedia)
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its phone number starts +1, its postcode is a US zip code
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Type (Wikipedia)
- Delaware corporation
- Industry
- retail
- Parent company
- Signet Jewelers Limited
- Founded
- 1924
Domain registrationIts website address was registered 30 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 30 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 5 of its pages: contact, returns, delivery, terms and privacy
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 855-915-4139
- Contact page found
- Contact page
Quoted word for word from zales.com.
- Phone support
- “If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 311-5393 during the below hours: Sunday: Closed Monday - Friday: 9am - 7pm ET Saturday: 10am - 6:30pm ET” Contact page
- How long you have to return
- “Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date.” Returns page
- Do returns cost anything
- “If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd.” Returns page
- Delivery cost
- “Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and we'll pay the shipping charges.” Delivery page
Reputation and track record
Customer reviews1,071 reviews across 3 platforms, rated 2.3 to 4.7 out of 5
- Trustindex, a review service, gathers this business's reviews from Google and Trustindex on one page, and its reviews are counted like any other review site's, less as many as we already count on a site we read on its own. A business can claim its page there to collect reviews and reply to them, and which review sites are included differs from one business to the next.
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 208 |
| SmartCustomer | 2.3 out of 5 | 144 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | 4.7 out of 5 | 719 |
| Not checked |
- Trustindex reviews by platform
- Google: 716, Trustindex: 3
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 50,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 30 years ago
- Website archive history
- 30 years
- Wikipedia page
- yes
Social presenceWe were unable to find out how big its social media following is.
nothing recorded
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Says it does not sell your personal data.
- “We do not sell or share health-related information, information regarding minor children, or sensitive personal information.”
- Shares your data with other companies.
- “We may share your personal information with third parties as described in Section 3.B above, including data analytics providers and advertising technology vendors.”
- Collects where you are.
- “Geolocation Data: This includes information about the location of the devices used to access the Services ("Location Data").”
- Says you can ask it to delete your data.
- “Right to Delete: You may have the right to delete personal information that we have collected from you.”
Tracking tools on its homepageMeta Pixel
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
- Meta Pixel
- Tells Facebook and Instagram what you do on its site, for adverts.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blocked
- MX records
- Yes
- SPF record
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Security certificate browsers warn about
- No
- Certificate issuer
- Sectigo Limited
- Certificate type
- OV
- Certificate expires
- 3 Apr 2027
- Nameservers
- a1-183.akam.net
a13-64.akam.net
a14-65.akam.net
a22-66.akam.net
a3-67.akam.net
a4-64.akam.net - Address
- 95.100.153.131
95.100.153.167
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