# Zales (zales.com) Is zales.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed. - Truth score: 93 out of 100 - Legitimacy confidence: high - Customer satisfaction: mixed, from Trustpilot · 208 reviews · rating not read; SmartCustomer 2.3 · 144 reviews; Trustindex 4.7 · 719 reviews - Claimed: no - Assessed: 2026-10-24 ## Business details - Category: Jewellery and watches - Founded: 1924 - Owned by: Signet Jewelers Limited - Sells: Physical goods - Sells to: The public - Kind of seller: Sells its own goods or services - Licensed trade: No licence normally needed - Domain age: 30 years - Address: 375 Ghent Road Akron, OH 44333 - Email address: Not found - Phone number: +1 855-915-4139 - Contact page: https://zales.com/contact-us - Website: https://zales.com/ - Social media: Not found ## Summary We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It has 208 reviews on Trustpilot. Customers have left 719 reviews on Trustindex, averaging 4.7 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 144 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles or an email address. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. Final check: about page linked: the site's own pages name it in a link or heading, but no such page was read. ## Positives - We read 5 of its pages: contact, returns, delivery, terms and privacy (source: website) - Its website address was registered 30 years ago (source: rdap) - 208 reviews on Trustpilot (source: reviews) - Good independent reputation: 719 reviews on Trustindex, rated 4.7 stars out of 5 (source: reviews) - No malware or phishing warnings found for its website (source: safe_browsing) ## Be cautious - A substantial number of independent reviews (144 on SmartCustomer), but it falls short with only 2.3 stars out of 5 (source: reviews) ## Not found - Social presence information was not found from our checks. (source: social) - Email address information was not found from our checks. (source: website) ## How to check if zales.com is legit To check if zales.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about zales.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit). - Who they are: Company details: Based in the US; serves the US; part of Signet Jewelers Limited; founded in 1924 (Wikipedia) (For information) - Who they are: Domain registration: Its website address was registered 30 years ago (Clear) - Who they are: Website details: We read 5 of its pages: contact, returns, delivery, terms and privacy (Clear). Pages found: contact (https://zales.com/contact-us), returns (https://zales.com/return-and-exchange-policy), delivery (https://zales.com/shipping-delivery-and-pickup), terms (https://zales.com/terms-and-conditions), privacy (https://zales.com/privacy-policy) - Reputation and track record: Customer reviews: 1,071 reviews across 3 platforms, rated 2.3 to 4.7 out of 5 (Be cautious) - Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information) - Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 30 years ago (Clear) - Reputation and track record: Social presence: We were unable to find out how big its social media following is. (Not found) - Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one. - Safety: Data breach history: No known data breach involving the company (Clear) - Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear) ## What its pages say Quoted word for word from zales.com's own pages. - Phone support: “If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 311-5393 during the below hours: Sunday: Closed Monday - Friday: 9am - 7pm ET Saturday: 10am - 6:30pm ET” (https://www.zales.com/contact-us) - How long you have to return: “Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date.” (https://www.zales.com/return-and-exchange-policy) - Do returns cost anything: “If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd.” (https://www.zales.com/return-and-exchange-policy) - Delivery cost: “Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and we'll pay the shipping charges.” (https://www.zales.com/shipping-delivery-and-pickup) ## Could not be checked this time - bbb ## Cite Truth Signal, Zales: truth score 93 out of 100, legitimacy confidence High, assessed 2026-10-24, https://truthsignal.com/business/zales.com. 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