Truth score 71 out of 100, High truth signals. Customer satisfaction: mostly satisfied

71/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot5,212 reviews4.5

SmartCustomer138 reviews2.1

BBB122 of 371 resolvedB

vitalrecordsonline.com

Unclaimed

Rating: 4.5 ⭐⭐⭐⭐⭐ on Trustpilot2.1 ⭐⭐ on SmartCustomer
Reviews: 5,350 reviews
Years in business: 27 years
Address: 4300 Biscayne Blvd Suite 302A, MIAMI, FL 33137
Email address: support@vitalrecordsonline.com
Phone number: +1 844-387-0200
Contact page: vitalrecordsonline.com/contact-us
Website: vitalrecordsonline.com

Order Birth, Death, Marriage & Divorce Certificates Online | VROOrder official vital records online - birth, death, marriage & divorce certificates from all 50 states. Fast, secure ordering with 100% money-back guarantee.

Checked on 14 Oct 2026, 22:36

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Summary

Get Markdown

Is vitalrecordsonline.com legit and trustworthy? Truth score 71 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

vitalrecordsonline.com's website address was registered 27 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 1,740 subscribers on YouTube. Customers have left 5,212 reviews on Trustpilot, averaging 4.5 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 138 reviews on SmartCustomer average only 2.1 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

Its website address was registered 27 years ago.
It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 1,740 subscribers on YouTube.
Great independent reputation · 5,212 reviews on Trustpilot, rated 4.5 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (138 on SmartCustomer), but it falls short with only 2.1 stars out of 5.

How to check if vitalrecordsonline.com is legit

1 be cautious · 7 clear · 2 for information

To check if vitalrecordsonline.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about vitalrecordsonline.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating BFor information

The Better Business Bureau rates it B, and accredits it; 122 of its 371 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its terms are governed by the laws of Delaware, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage, its delivery page says it ships to the US, its delivery page says it ships worldwide

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: B
BBB accredited: Yes
BBB complaints closed in three years: 371
BBB complaints closed in twelve months: 103
BBB complaints resolved to the customer's satisfaction: 122
BBB complaint types: Product Issues: 138, Service or Repair Issues: 110, Delivery Issues: 76, Order Issues: 16, Sales and Advertising Issues: 13, Customer Service Issues: 11, Billing Issues: 7
BBB customer reviews: 1,372
BBB reasons for rating: 371 complaint(s) filed against business
BBB business started: 22 Jun 2018
BBB file opened: 28 Sep 2021

SourcesBBB profile

Domain registrationIts website address was registered 27 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 27 years
Domain transfer lock enabled: Yes

Website detailsWe read 7 of its pages: contact, about, returns, delivery, cancellation, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Returns Delivery Cancellation Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Both
Contact phone number found: +1 844-387-0200

What its pages say

Quoted word for word from vitalrecordsonline.com.

In their own words: “Vital Records Online is a privately owned U.S. company that assists individuals and families with the preparation and submission of applications for certified vital records, including birth, death, marriage, and divorce certificates. Requesting a vital record is often tied to important or time-sensitive moments — such as applying for a passport, managing legal matters, enrolling in school, or handling affairs after the loss of a loved one. Our role is to help make the application process clearer, more secure, and more convenient by guiding customers through the required steps and helping reduce errors that can cause delays.” About page
Delivery cost: “Shipping Charges” Delivery page

SourcesHomepage Terms page Returns page Privacy page About page Delivery page Contact page Cancellation page

Reputation and track record

Customer reviewsTrustpilot 4.5 stars from 5,212 reviews · SmartCustomer 2.1 stars from 138 reviewsBe cautious

Rated 4.5 stars out of 5 from 5,212 reviews on Trustpilot
Rated 2.1 stars out of 5 from 138 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	4.5 out of 5	5,212
SmartCustomer	2.1 out of 5	138
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 138
Trustpilot rating: 4.5 out of 5
Trustpilot review count: 5,212

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 500,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Web history and authorityThe Internet Archive first saved a copy of its website 22 years agoClear

Website archive history: 22 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 1,740 subscribers on YouTubeClear

Its YouTube channel has 1,740 subscribers and 213 videos, the latest uploaded 61 days ago

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	358 followers
X	Profile	Unknown
LinkedIn	Profile	883 followers
YouTube	Profile	1,740 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 2,981 followers in total
YouTube channel: 213 videos, 1,740 subscribers, last upload 61 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear