# UserTesting Human Insight Platform (usertesting.com)

Is usertesting.com legit and trustworthy? Truth score 77 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

- Truth score: 77 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mixed, from Trustpilot · 3,885 reviews · rating not read; SmartCustomer 2.5 · 148 reviews; Reviews.io 1.0 · 1 reviews · not counted
- Claimed: no
- Assessed: 2026-10-13

## Summary

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It has a review page on G2. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 148 reviews on SmartCustomer average only 2.5 stars out of 5. Its 1 reviews on Reviews.io average only 1.0 stars out of 5. We could not find a matching registered company.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: address read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 4 of its pages: contact, about, terms and privacy (source: website)
- Its website address was registered 22 years ago (source: rdap)
- It has a review page on G2 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (148 on SmartCustomer), but it falls short with only 2.5 stars out of 5 (source: reviews)
- A low number of independent reviews (1 on Reviews.io), but it falls short with only 1.0 stars out of 5 (source: reviews)

## Not found

- Company details information was not found from our checks. (source: registry)

## How to check if usertesting.com is legit

To check if usertesting.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about usertesting.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (Not found)
- Who they are: Domain registration: Its website address was registered 22 years ago (Clear)
- Who they are: Website details: We read 4 of its pages: contact, about, terms and privacy (Clear). Pages found: contact (https://usertesting.com/contact-us), about (https://usertesting.com/company/about-us), terms (https://usertesting.com/terms), privacy (https://usertesting.com/privacy-center/cookie-policy)
- Reputation and track record: Customer reviews: 3,885 reviews on Trustpilot · SmartCustomer 2.5 stars from 148 reviews (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 22 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 155,193 followers on LinkedIn (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from usertesting.com's own pages.

- Phone support: “Call us Toll-Free at 1 (888) 877‒1882  (US & Canada , Mon-Fri, 8:30 am to 7:00 pm ET)  0800 058 4004 (UK, Mon-Fri, 8:30 am to 9:00 pm GMT)” (https://www.usertesting.com/contact-us)
- In their own words: “We’re here for the scrunched-up eyebrows of frustration, the lightbulb moments of clarity, and the sighs of relief when an experience just works—the reactions that data alone can’t capture, but real human insight can reveal. At UserTesting, we bring real human feedback to the forefront, helping Product, Marketing, Digital, and CX teams validate every decision, co-innovate at scale, and craft customer experiences that feel personal, scalable, and human. Powered by the world’s strongest participant network, AI-driven insights, and expert services, we help organizations create seamless, intuitive experiences that truly connect with customers.” (https://www.usertesting.com/company/about-us)

## Cite

Truth Signal, UserTesting Human Insight Platform: truth score 77 out of 100, legitimacy confidence High, assessed 2026-10-13, https://truthsignal.com/business/usertesting.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/usertesting.com