truecar.com
Unclaimed- Rating
- 1.5 ⭐⭐ on Trustpilot1.7 ⭐⭐ on SmartCustomer
- Reviews
- 2,007 reviews
- Years in business
- 27 years
- Address
- 225 Santa Monica Blvd, 12th Floor, Santa Monica
- Email address
- feedback@truecar.com
- Phone number
- +1 888-878-3227
- Contact page
- truecar.com/contact-us/
- Website
- truecar.com
TRUECar | Save Time & Money on New & Used Cars for SaleTrueCar lets you control your car-buying journey. Shop new & used cars, sell your car, and find all the vehicle information you need with our research tools.
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<a href="https://truthsignal.com/business/truecar.com"
title="See the full Truth Signal report on truecar.com">
<img src="https://truthsignal.com/business/truecar.com/badge.svg"
alt="Truth Signal truth score for truecar.com"
width="210" height="56" style="border:0"
loading="lazy" decoding="async">
</a>Summary
Get MarkdownIs truecar.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,000 reviews on Trustpilot average only 1.5 stars out of 5. Its 7 reviews on SmartCustomer average only 1.7 stars out of 5.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 4 of its pages · contact, about, terms and privacy.
- Its website address was registered 27 years ago.
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A large number of independent reviews (2,000 on Trustpilot), but it falls short with only 1.5 stars out of 5.
- A low number of independent reviews (7 on SmartCustomer), but it falls short with only 1.7 stars out of 5.
How to check if truecar.com is legit
1 be cautious · 7 clear · 2 for informationTo check if truecar.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about truecar.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; founded in 2005 (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 3 of its 15 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its terms are governed by the laws of California, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 15
- BBB complaints closed in twelve months
- 2
- BBB complaints resolved to the customer's satisfaction
- 3
- BBB complaint types
- Sales and Advertising Issues: 8, Service or Repair Issues: 3, Customer Service Issues: 2, Product Issues: 2
- BBB customer reviews
- 7
- BBB business started
- 25 Feb 2005
- Type (Wikipedia)
- Private
- Industry
- Car retailing website
- Founded
- February 2005; 21 years ago; (as Zag.com)
- Employees
- 340 (2023)
- Revenue
- US$ 161.5 million (2022)
Domain registrationIts website address was registered 27 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 27 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, terms and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- +1 888-878-3227
Quoted word for word from truecar.com.
- In their own words
- “Make car buying easy, transparent and efficient for all. For nearly two decades, TrueCar has enabled consumers to connect with Certified Dealers to engage in buying and selling automotive transactions. We are the first and only online marketplace for new, used and certified pre-owned vehicles.” About page
Customer reviewsRated 1.5 stars out of 5 from 2,000 reviews on TrustpilotBe cautious
- Rated 1.7 stars out of 5 from 7 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 1.5 out of 5 | 2,000 |
| SmartCustomer | 1.7 out of 5 | 7 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found |
- Independent review platforms
- 1
- Trustpilot rating
- 1.5 out of 5
- Trustpilot review count
- 2,000
Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 100,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 5,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 19 years agoClear
- Website archive history
- 19 years
- Wikipedia page
- yes
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 275,000 followers on FacebookClear
- Its YouTube channel has 3,630 subscribers and 73 videos, the latest uploaded 11 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | 275,000 followers | |
| Profile | 49,000 followers | |
| X | Profile | 19,500 followers |
| Profile | 38,582 followers | |
| YouTube | Profile | 3,630 subscribers |
| TikTok | Profile | 7,539 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 393,251 followers in total
- YouTube channel
- 73 videos, 3,630 subscribers, last upload 11 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- Amazon
- Certificate type
- DV
- Certificate expires
- 3 Dec 2026
- Nameservers
- ns-1182.awsdns-19.org
ns-1957.awsdns-52.co.uk
ns-728.awsdns-27.net
ns-92.awsdns-11.com - Address
- 108.138.217.101
108.138.217.21
108.138.217.74
108.138.217.56
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