Truth score 81 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

81/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer157 reviews1.9

skyscanner.com

Unclaimed

Rating: 1.9 ⭐⭐ on SmartCustomer
Reviews: 157 reviews
Years in business: 25 years
Address: Level 5, Ilona Rose House, Manette Street, London, W1D 4AL, United Kingdom
Email address: help@skyscanner.net
Phone number: Not found
Contact page: Not found
Website: skyscanner.com

skyscanner.com

Compare Cheap Flights & Book Airline Tickets to Everywhere | SkyscannerBook and compare the cheapest flights from all major airlines and online travel agents, and find the best plane tickets to all your favorite destinations.

Checked on 13 Oct 2026, 21:05

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Summary

Get Markdown

Is skyscanner.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

skyscanner.com is run by Skyscanner Limited, part of Trip.com Group, an active UK company registered at Companies House 25 years ago, and was founded in 2002. Its website address was registered 24 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 9,694,735 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 157 reviews on SmartCustomer average only 1.9 stars out of 5. We could not find a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

An active UK company registered at Companies House, set up 25 years ago.
Its website address was registered 24 years ago.
It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 9,694,735 followers on Facebook.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (157 on SmartCustomer), but it falls short with only 1.9 stars out of 5.

Not found

Phone number information was not found from our checks.

How to check if skyscanner.com is legit

1 be cautious · 8 clear · 1 for information

To check if skyscanner.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about skyscanner.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsWhat its website sells does not match the business activities (SIC codes) its company registered at Companies HouseClear

An active UK company registered at Companies House, set up 25 years ago
Its registered office at Companies House is Level 5, Ilona Rose House, Manette Street, London, W1D 4AL, United Kingdom
Its latest accounts at Companies House run to 31 December 2025
Its directors and owners are named at Companies House
It has filed at Companies House regularly for the last five years, with no gap longer than 15 months
Registered with the Information Commissioner's Office (ICO) to handle personal data

Country

Where the company is based: UK
Why we believe that: it is registered at Companies House as SKYSCANNER LIMITED, its terms are governed by the laws of England and Wales, its postcode is a UK postcode
Which countries the company serves: United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Colombia, Egypt, Spain, UK, Guernsey, Hong Kong, Indonesia, Ireland, Israel, India, Mexico, Malaysia, New Zealand, Philippines, Pakistan, Qatar, Russia, Saudi Arabia, Singapore, Taiwan, Ukraine, US, South Africa
Why we believe that: it publishes pages for 31 countries (hreflang)

Registration

Companies House registration: Registered as SKYSCANNER LIMITED
Data protection registration (ICO): Registered
VAT number: Not found

Better Business Bureau

Better Business Bureau profile: Not found

Companies House register

Company found in official company register: Yes
Registered company name: SKYSCANNER LIMITED
Company status: active
Company age: 25 years
Registered address: Level 5, Ilona Rose House, Manette Street, London, W1D 4AL, United Kingdom
Accounts overdue: No
Confirmation statement overdue: No
Insolvency history: No
Registered office in dispute: No
Filing history consistent: Yes
Whether registered company activity matches the website: No
ICO data-protection fee payer: Yes
Company type: Private limited company

From Wikipedia

Type (Wikipedia): Subsidiary
Industry: Travel
Parent company: Trip.com Group
Founded: 2002; 24 years ago
Employees: 1,500+ (2026)
Revenue: £540.6 million (2025)

SourcesCompanies House ICO register entry Wikipedia

Domain registrationIts website address was registered 24 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 24 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Company contact email is available

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: Not found
Sources agreeing on postcode: 1

What its pages say

Quoted word for word from skyscanner.com.

In their own words: “When we started in 2003, we set out to do things differently. We wanted to show travellers all flight options in one place, creating a simple alternative to the confusing sites that make travel feel like hard work. Fast forward to today and we’re a global leader in travel, with more than 100 million people across the world using our app and website every month.” About page
Who you're buying from: “You can find our details, including correspondence address and registered office, on our Company Details page.” Terms page

SourcesHomepage About page Privacy page Terms page

Reputation and track record

Customer reviewsRated 1.9 stars out of 5 from 157 reviews on SmartCustomerBe cautious

Platform	Rating	Reviews
Trustpilot	Not found
SmartCustomer	1.9 out of 5	157
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 1
SmartCustomer rating: 1.9 out of 5
SmartCustomer review count: 157

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 24 years agoClear

Website archive history: 24 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 9,694,735 followers on FacebookClear

Its YouTube channel has 24,400 subscribers and 514 videos, the latest uploaded 34 days ago

Platform	Profile	Audience
Facebook	Profile	9,694,735 followers
Instagram	Profile	596,000 followers
X	Profile	155,100 followers
LinkedIn	Profile	133,007 followers
YouTube	Profile	24,400 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 10,603,242 followers in total
YouTube channel: 514 videos, 24,400 subscribers, last upload 34 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear