theperfumeshop.com

Website

theperfumeshop.com

Perfumes | Fragrances | Gift Sets | The Perfume ShopShop one of the UK’s leading fragrance retailers for luxury perfumes from Chanel, Dior and Tom Ford. Enjoy free Member delivery and Free Click & Collect.

Checked on 12 Nov 2026, 22:57Unclaimed

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Truth score

Truth score 85 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

85/ 100

High truth signals

Top 10% of businesses we’ve checked

Business details

Category: Fragrance
Years in business: 34 years
Founded: 1992
Owned by: A.S. Watson Group
Places to visit: 90 storesLondon (3), Aberdeen (2), Bury St Edmunds, Carlisle, Portsmouth and more
Sells: Physical goods
Sells to: The public
Kind of seller: Sells its own goods or services
Licensed trade: No licence normally needed
Domain age: 28 years
Address: Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN
Email address: help@theperfumeshop.com
Phone number: +44 333 344 2646
Contact page: theperfumeshop.com/contact-us
Website: theperfumeshop.com
Social media: Not found

Do the sources agree?

Company name: THE PERFUME SHOP LIMITED Its website agrees Companies House agrees

Customer reviews, accreditations and complaints

SiteReviewsRating

Reviews.io· Read 12 November 2026· 183 reviews· 2.0 out of 5 stars

Total1832.1 out of 5 stars

Trustpilot reviews are not included in this assessment. This business also has a Trustpilot page, which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.

Customer satisfactionMostly dissatisfied· Medium confidence· From 183 reviews on 1 independent review site

App experienceInsufficient evidence· No app ratings found

Summary

Is theperfumeshop.com legit and trustworthy? Truth score 85 out of 100, high truth signals: 7 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, medium confidence.

theperfumeshop.com is run by The Perfume Shop Limited, part of A.S. Watson Group, an active UK company registered at Companies House 34 years ago, and was founded in 1992. Its website address was registered 28 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 183 reviews on Reviews.io average only 2.0 stars out of 5. We could not find social media profiles.

Positives

An active UK company registered at Companies House, set up 34 years ago.
Its website address was registered 28 years ago.
It has a review page on Trustpilot.
No malware or phishing warnings found for its website.

Be cautious

A substantial number of independent reviews (183 on Reviews.io), but it falls short with only 2.0 stars out of 5.

Not found

Social presence information was not found from our checks.

Our technical team has been informed.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

What they offer

Shop one of the UK’s leading fragrance retailers for luxury perfumes from Chanel, Dior and Tom Ford. Enjoy free Member delivery and Free Click & Collect.

— The Perfume Shop, in their own words

Where to find them

Places: 90 stores · busiest 12 of 36 towns below · 51 with no town given

London3
Aberdeen2
Bury St Edmunds1
Carlisle1

Portsmouth1
Sunderland1
Luton1
High Wycombe1

Braintree1
Romford1
Northampton1
Wakefield1

SourcesOpenStreetMap Its homepage

How to check if theperfumeshop.com is legit

To check if theperfumeshop.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about theperfumeshop.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsAn active UK company registered at Companies House, set up 34 years ago

Its registered office at Companies House is Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN
Its latest accounts at Companies House run to 27 December 2025
It has filed at Companies House regularly for the last five years, with no gap longer than 15 months
Registered with the Information Commissioner's Office (ICO) to handle personal data

Country

Where the company is based: UK
Why we believe that: it is registered at Companies House, which is a registration for UK businesses, its phone number starts +44
Which countries the company serves: UK, Ireland
Why we believe that: £ prices on its homepage, it publishes pages for 2 countries (hreflang), its delivery page says it ships to the UK

Registration

Companies House registration: Registered as THE PERFUME SHOP LIMITED
Data protection registration (ICO): Registered, number Z6128767
VAT number: Not found

Companies House register

Company found in official company register: Yes
Registered company name: THE PERFUME SHOP LIMITED
Company status: active
Company age: 34 years
Registered address: Hutchison House, 5 Hester Road, Battersea, London, SW11 4AN
Accounts overdue: No
Confirmation statement overdue: No
Insolvency history: No
Registered office in dispute: No
Filing history consistent: Yes
ICO data-protection fee payer: Yes
Registered to do: 47750 Retail sale of cosmetic and toilet articles in specialised stores
Previous names: GRAVITAS 1039 LIMITED (23 Mar 1992 to 13 Jul 1992)
Company type: Private limited company

Size and borrowing

Accounts filed: Full accountsThe most detailed kind a company files.
Secured loans (charges): 0No secured loans outstanding at Companies House.

From Wikipedia

Industry: cosmetics industry
Parent company: A.S. Watson Group
Founded: 1992

SourcesCompanies House Wikipedia ICO register entry

Domain registrationIts website address was registered 28 years ago

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

SourcesICANN Lookup

Website detailsWe read 4 of its pages: contact, returns, delivery and privacy

Company contact email is available

HTTPS enabled: Yes
Contact phone number found: +44 333 344 2646
Contact page found: Yes
Hosting company: Akamai International, BV

What its pages say

Phone support: +44 333 344 2646, [email protected]
How long you have to return: “We hope you're pleased with your purchase from us, but if you do need to return anything, you've got 30 days to.”
Do returns cost anything: “To get your free returns label and find out more on how to return, follow this link:https://www.royalmail.com/track-my-return/create/5472.”
Faulty or damaged items: “If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.”
Delivery cost: “Order now for free Royal Mail delivery in 3 to 5 working days.”

SourcesHomepage Contact page Returns page Delivery page Privacy page

Search engines and AIBlocks automated visitors: its bot protection turned us away

Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question.

Search engines

All blocked

Google Search: Blocked by its bot protectionGooglebot
Bing: Blocked by its bot protectionBingbot

AI training

All blocked

OpenAI: Blocked by its bot protectionGPTBot
Anthropic: Blocked by its bot protectionClaudeBot
Google AI: Blocked by its bot protectionGoogle-Extended
Apple AI: Blocked by its bot protectionApplebot-Extended
Common Crawl: Blocked by its bot protectionCCBot
Meta: Blocked by its bot protectionmeta-externalagent
ByteDance (TikTok): Blocked by its bot protectionBytespider

AI answers

All blocked

ChatGPT search: Blocked by its bot protectionOAI-SearchBot
ChatGPT: Blocked by its bot protectionChatGPT-User
Claude search: Blocked by its bot protectionClaude-SearchBot
Claude: Blocked by its bot protectionClaude-User
Perplexity: Blocked by its bot protectionPerplexityBot

Sourcesrobots.txt

Reputation and track record

Customer reviews, accreditations and complaintsRated 2.0 stars out of 5 from 183 reviews on Reviews.io

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
Reviews.io	2.0 out of 5 stars	183
Total	2.1 out of 5 stars	183

Visitor trafficReal people visited its website in 24 of the last 24 months

Real people have visited its website since February 2021 or earlier
It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)

Monthly visitor data

Popularity among Chrome users: top 100,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 100,000 sites

Where its visitors are

Share of people looking up theperfumeshop.com, by country, over the last 2 days.

Over 50%
5 to 50%
1 to 5%
0.2 to 1%
Under 0.2%
None seen

1Austria59.8%
2United Kingdom9.4%
3United States7.8%
4France2.9%
5Bangladesh1.7%
6Germany1.4%
7Brazil1.3%
8South Africa1.3%
9Singapore1.2%
10Poland0.9%

Top 10 of 58 countries.

SourcesChrome UX Report Cloudflare Radar

Web history and authorityThe Internet Archive first saved a copy of its website 26 years ago

Website archive history: 26 years

SourcesFirst archived copy

Social presenceWe could not check how big its social media following is: the check ran out of time.

What data this site collects about you

What its privacy policy saysWe found this business stores and uses your data

Collects where you are.: “If you agree to the localisation function on your device, and if you are a loyalty card member and have uploaded the electronic card to your wallet, we may process your location data to send you a notification when you are near one of our stores.”
May send your data to other countries.: “Do we transfer your personal data outside of the EEA?”
Says how long it keeps your data.: “We will keep your Purchase Data for up to 7 years following your date of purchase.”
Has a data protection officer you can contact.: “If you have a question in relation to how we process your Personal Data you can contact our Data Protection Officer via [email protected] , via our customer service team by phone - 0333 344 2646, or via post at Hutchinson House, 5 Hester Road, Battersea, London, SW11 4AN.”dataprotectionofficer@theperfumeshop.com

SourceIts privacy policy

Tracking tools on its homepageGoogle Tag Manager and Criteo

Named in its homepage's code when we read it. Others may load later, so this list may not be complete.

Google Tag Manager: Loads other tracking tools, which may not be listed here.
Criteo: Follows you to show you this site's products on other sites.

SourceIts homepage

Safety

Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.

Malware or phishing threat status: None found

SourcesGoogle Web Risk

Data breach historyNo known data breach involving the company

Known data breaches found: 0

SourcesHave I Been Pwned

Domain and email securityIts email is protected: mail forged in its name is blocked

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Security certificate browsers warn about: No
Certificate issuer: DigiCert Inc
Certificate type: OV
Certificate expires: 21 Apr 2027

Hosting

Nameservers: a1-124.akam.net
a12-67.akam.net
a13-67.akam.net
a2-65.akam.net
a20-64.akam.net
a5-67.akam.net
Address: 23.214.209.121

SourcesIts DNS records

Proof of ownership

What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it.

DNS recordNot added yet+3 possible

What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one.
When we check: On every check. The points stay only while the record is there.
Points: 0 of 3 added

Sourcetheperfumeshop.com's DNS records

Run theperfumeshop.com? Add the record and 3 points are added to its truth score.Prove you run this website

Email at its own domainNot added yet+1 possible

What we check: That someone at the business has confirmed an email address at its own website's domain.
When we check: When the address is confirmed. It counts from then on.
Points: 0 of 1 added

SourceTruth Signal's own records

Run theperfumeshop.com? Confirm an email address at the domain and 1 point is added to its truth score.Prove you run this website

Lets our checker read itNot added yet+1 possible

What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website.
When we check: On every check. The point stays only while the file allows it.
Points: 0 of 1 added

Sourcetheperfumeshop.com/robots.txt

Run theperfumeshop.com? Let our checker read the whole website and 1 point is added to its truth score.Prove you run this website

Points added to its truth score0 of 5

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