Truth score 78 out of 100, High truth signals. Customer satisfaction: mostly satisfied

78/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

SmartCustomer3,558 reviews4.5

Reviews.io121 reviews4.71

BBB4 of 129 resolvedF

stacees.com

Unclaimed

Rating: 4.5 ⭐⭐⭐⭐⭐ on SmartCustomer4.71 ⭐⭐⭐⭐⭐ on Reviews.io
Reviews: 3,679 reviews
Years in business: 9 years
Address: Unit A7, 12/F, Astoria Building, 34 Ashley Road, Tsim Sha Tsui
Email address: service@stacees.com
Phone number: +852 6553 1537
Contact page: stacees.com/contact-us
Website: stacees.com

stacees.com

Stacees | Prom Dresses, Homecoming Dresses & Wedding Party DressesShop stunning prom dresses, homecoming dresses and wedding party dresses at Stacees. Discover trendy styles, custom sizes, affordable prices and elegant looks for every unforgettable moment.

Checked on 11 Oct 2026, 12:04

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Summary

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Is stacees.com legit and trustworthy? Truth score 78 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

stacees.com's website address was registered 9 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. Customers have left 3,558 reviews on SmartCustomer, averaging 4.5 stars out of 5. Customers have left 121 reviews on Reviews.io, averaging 4.71 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 83 complaint(s) filed against business. Of its 129 complaints closed in three years, 4 were resolved to the customer's satisfaction.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

Its website address was registered 9 years ago.
It has a review page on Trustpilot.
Great independent reputation · 3,558 reviews on SmartCustomer, rated 4.5 stars out of 5.
Good independent reputation · 121 reviews on Reviews.io, rated 4.71 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

The Better Business Bureau rates it F, and does not accredit it; 4 of its 129 complaints closed in three years were resolved to the customer's satisfaction.

How to check if stacees.com is legit

8 clear · 2 for information

To check if stacees.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about stacees.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating FFor information

The Better Business Bureau rates it F, and does not accredit it; 4 of its 129 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: F
BBB accredited: No
BBB complaints closed in three years: 129
BBB complaints closed in twelve months: 78
BBB complaints resolved to the customer's satisfaction: 4
BBB complaint types: Product Issues: 69, Service or Repair Issues: 34, Delivery Issues: 16, Customer Service Issues: 6, Order Issues: 2, Sales and Advertising Issues: 2
BBB customer reviews: 118
BBB reasons for rating: Failure to respond to 83 complaint(s) filed against business, 5 complaint(s) filed against business that were not resolved
BBB business started: 17 Nov 2024
BBB file opened: 12 Mar 2025

SourcesBBB profile

Domain registrationIts website address was registered 9 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 9 years
Domain transfer lock enabled: Yes

Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Returns Delivery Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +852 6553 1537

What its pages say

Quoted word for word from stacees.com.

In their own words: “If you have any questions before making a purchase,chat with our online operators to get more information. Live Chat If you need any help about the after-sales issues,please submit a ticket. Established in 2012, STACEES is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories.” About page
How long you have to return: “Most items sold on STACEES may be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below.” Returns page
Faulty or damaged items: “Once you are sure the items are damaged or wrongfully shipped, please initiate the return & refund process as soon as you can.” Returns page
Delivery cost: “THE SHIPPING FEE: Our shipping costs depend on the total weight of your order and the country the dresses will be shipped to.” Delivery page

SourcesHomepage About page Contact page Delivery page Privacy page Returns page Terms page

Reputation and track record

Customer reviewsSmartCustomer 4.5 stars from 3,558 reviews · Reviews.io 4.71 stars from 121 reviewsClear

It has a review page on Trustpilot
Rated 4.71 stars out of 5 from 121 reviews on Reviews.io
Rated 4.5 stars out of 5 from 3,558 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	4.5 out of 5	3,558
G2	Not found
Capterra	Not found
Reviews.io	4.71 out of 5	121
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 4.71 out of 5
Reviews.io review count: 121
SmartCustomer rating: 4.5 out of 5
SmartCustomer review count: 3,558

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since March 2022
It is among the 200,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 100,000 sites
First known user traffic: Mar 2022
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 200,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 8 years agoClear

Website archive history: 8 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 59,000 followers on InstagramClear

Its YouTube channel has 6,270 subscribers and 1086 videos, the latest uploaded 6 days ago

Platform	Profile	Audience
Facebook	Profile	21,662 followers
Instagram	Profile	59,000 followers
X	Profile	453 followers
LinkedIn	Not found
YouTube	Profile	6,270 subscribers
TikTok	Profile	Unknown

Social platforms with discovered profiles: facebook, instagram, tiktok, x, youtube
Social follower counts: 87,385 followers in total
YouTube channel: 1,086 videos, 6,270 subscribers, last upload 6 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear