Truth score 78 out of 100, High truth signals. Customer satisfaction: mixed

78/ 100

Truth score

High truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot29,000 reviews3.8

SmartCustomer989 reviews2.6

BBB98 of 430 resolvedD

scentbird.com

Unclaimed

Rating: 3.8 ⭐⭐⭐⭐ on Trustpilot2.6 ⭐⭐⭐ on SmartCustomer
Reviews: 29,989 reviews
Years in business: 13 years
Address: 1600 Perrineville Road, Ste. 2 – 395 Monroe Twp., Paris
Email address: support@scentbird.com
Phone number: Not found
Contact page: Not found
Website: scentbird.com

scentbird.com

Perfume & Cologne Subscription Box from £7.97 | ScentbirdJoin our fragrance subscription: £7.97 your first month, then £15.95 each month. Over 600 scents, free shipping, cancel anytime.

Checked on 11 Oct 2026, 20:05

Is this your business? Get the code to show this score on your website

Claim this page to show the business controls scentbird.com. Claim this page

<a href="https://truthsignal.com/business/scentbird.com"
   title="See the full Truth Signal report on scentbird.com">
  <img src="https://truthsignal.com/business/scentbird.com/badge.svg"
       alt="Truth Signal truth score for scentbird.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

Summary

Get Markdown

Is scentbird.com legit and trustworthy? Truth score 78 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read 3 of its pages: about, terms and privacy. Its website address was registered 13 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 996,000 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 989 reviews on SmartCustomer average only 2.6 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it D, a low grade, for: Business has failed to resolve underlying cause(s) of a pattern of complaints. Of its 430 complaints closed in three years, 98 were resolved to the customer's satisfaction. We could not find a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, terms and privacy.
Its website address was registered 13 years ago.
It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 996,000 followers on Facebook.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (989 on SmartCustomer), but it falls short with only 2.6 stars out of 5.
The Better Business Bureau rates it D, and does not accredit it; 98 of its 430 complaints closed in three years were resolved to the customer's satisfaction.

Not found

Phone number information was not found from our checks.

How to check if scentbird.com is legit

1 be cautious · 7 clear · 2 for information

To check if scentbird.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about scentbird.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the UK and the US · BBB rating DFor information

The Better Business Bureau rates it D, and does not accredit it; 98 of its 430 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its legal pages give an address in USA, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: UK, US
Why we believe that: £ prices on its homepage, its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: D
BBB accredited: No
BBB complaints closed in three years: 430
BBB complaints closed in twelve months: 168
BBB complaints resolved to the customer's satisfaction: 98
BBB complaint types: Product Issues: 149, Service or Repair Issues: 107, Billing Issues: 51, Delivery Issues: 40, Sales and Advertising Issues: 40, Customer Service Issues: 25, Order Issues: 18
BBB customer reviews: 171
BBB reasons for rating: Business has failed to resolve underlying cause(s) of a pattern of complaints, 430 complaint(s) filed against business
BBB business started: 24 May 2014
BBB file opened: 25 Jan 2017

SourcesBBB profile

Domain registrationIts website address was registered 13 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 13 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Company contact email is available

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: Not found

SourcesHomepage About page Terms page Privacy page

Reputation and track record

Customer reviewsTrustpilot 3.8 stars from 29,000 reviews · SmartCustomer 2.6 stars from 989 reviewsBe cautious

Rated 3.8 stars out of 5 from 29,000 reviews on Trustpilot
Rated 2.6 stars out of 5 from 989 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	3.8 out of 5	29,000
SmartCustomer	2.6 out of 5	989
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found

Independent review platforms: 2
SmartCustomer rating: 2.6 out of 5
SmartCustomer review count: 989
Trustpilot rating: 3.8 out of 5
Trustpilot review count: 29,000

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 50,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 13 years agoClear

Website archive history: 13 years
Wikipedia page: no

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 996,000 followers on FacebookClear

Its YouTube channel has 17,200 subscribers and 827 videos, the latest uploaded 132 days ago

Platform	Profile	Audience
Facebook	Profile	996,000 followers
Instagram	Profile	949,000 followers
X	Profile	Unknown
LinkedIn	Profile	9,788 followers
YouTube	Profile	17,200 subscribers
TikTok	Profile	157,900 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 2,129,888 followers in total
YouTube channel: 827 videos, 17,200 subscribers, last upload 132 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyOne known data breach involving the company: Scentbird, the latest 6 years agoClear

Known data breaches found: 1

Scentbird

In June 2020, the online fragrance service Scentbird suffered a data breach that exposed the personal information of over 5.8 million customers. Personal information including names, email addresses, genders, dates of birth, passwords stored as bcrypt hashes and indicators of password strength were all exposed. The data was provided to HIBP by breachbase.pw.

Accounts affected: 5,814,988
Date: 22 Jun 2020
Data exposed: Dates of birth, Email addresses, Genders, Names, Password strengths, Passwords

Breach data: Have I Been Pwned

SourcesScentbird on Have I Been Pwned

Domain and email securityIts email is protected: mail forged in its name goes to spamClear