roughtrade.com
Website
Rough Trade | Independent Record Store | Vinyl, CDs, Books + MerchBuy and pre-order vinyl records, books + merchandise online from Rough Trade, independent purveyors of great music, since 1976
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Truth score
Business details
- Category
- Music, films and vinyl
- Places to visit
- 5 storesLondon (2), Bristol, Nottingham
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 31 years
- Address
- Rough Trade, Unit 3 Carrick Business Centre, Bonville Road, Bristol
- Email address
- enquiries
@roughtrade.com - Phone number
- +44 117 242 1949
- Contact page
- roughtrade.com/
en/ articles/ 15495639-contact-stores-and-business-enquiries - Website
- roughtrade.com
- Social media
Customer reviews
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</a>Summary
Is roughtrade.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 5 of its pages: contact, about, cancellation, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, TikTok and X), with its largest audience of 326,000 followers on Instagram. Customers have left 3,716 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 2 reviews on Reviews.io, averaging 5.0 stars out of 5. No malware or phishing warnings found for its website.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 5 of its pages · contact, about, cancellation, terms and privacy.
- Its website address was registered 31 years ago.
- It is on 4 social media platforms (Facebook, Instagram, TikTok and X); the largest audience is 326,000 followers on Instagram.
- Great independent reputation · 3,716 reviews on Trustpilot, rated 4.0 stars out of 5.
- A not fully established independent reputation · 2 reviews on Reviews.io, rated 5.0 stars out of 5.
- No malware or phishing warnings found for its website.
What they offer
Buy and pre-order vinyl records, books + merchandise online from Rough Trade, independent purveyors of great music, since 1976
- Products
- Cancel Me (I’m Tired) LP - Pink and Black Marble | Rough Trade Exclusive, Cancel Me (I’m Tired) 2CD - Including Bonus CD / Rough Trade Exclusive, Cancel Me (I’m Tired) LP - Coke Bottle Green, Cancel Me (I’m Tired) LP - Black, Cancel Me (I’m Tired) CD
5 stores
Numbers are places close together. Positions from OpenStreetMap contributors.
Rough Trade offers support and help through their help page, which can be found in the sources below.
How to check if roughtrade.com is legit
To check if roughtrade.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about roughtrade.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsnothing known
- Where the company is based
- Not stated with its address
- Which countries the company serves
- Europe, UK, US
- Why we believe that
- £ prices on its homepage, € prices on its homepage, $ prices on its homepage, its structured data names the area it serves, its delivery page says it ships to the UK
- VAT number
- GB973399564
Domain registrationIts website address was registered 31 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 31 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 5 of its pages: contact, about, cancellation, terms and privacy
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +44 117 242 1949
- Contact page found
- Contact page
Quoted word for word from roughtrade.com.
- Ways to contact them
- “If you are unsure where your enquiry should go, contact us through Help Centre chat or email [email protected] .” Contact page
- In their own words
- “The year 2026 marks five decades of Rough Trade. From a small shop on West London's Kensington Park Road to a global community of music heads, it’s been half a century of backing counterculture, celebrating the physical format and championing creativity. We exist to serve the die-hards and the curious alike - fiercely independent, always chasing what’s next.” About page
- Who you're buying from
- “We are registered in England and Wales under company number 05945476 and have our registered office at 5 Broad Street, Nottingham, England, NG1 3AJ.” Terms page
Reputation and track record
Customer reviewsRated 5.0 stars out of 5 from 2 reviews on Reviews.io
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4 out of 5 | 3,716 |
| SmartCustomer | Not found | |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 5.0 out of 5 | 2 |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 500,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 100,000 sites
Web history and authorityFound: wikipedia page
- Wikipedia page
- yes
Social presenceIt is on 4 social media platforms (Facebook, Instagram, TikTok and X); the largest audience is 326,000 followers on Instagram
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- May send your data to other countries.
- “Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the UK and the EU.”
- Says you can ask it to delete your data.
- “Right to Delete : You may have a right to request that we delete personal information we maintain about you.”
Tracking tools on its homepageGoogle Tag Manager and Klaviyo
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
- Google Tag Manager
- Loads other tracking tools, which may not be listed here.
- Klaviyo
- Tracks what you look at, for its marketing emails.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spam
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Security certificate browsers warn about
- No
- Certificate issuer
- Google Trust Services
- Certificate type
- DV
- Certificate expires
- 1 Dec 2026
- Nameservers
- dion.ns.cloudflare.com
heather.ns.cloudflare.com - Address
- 104.20.42.231
172.66.174.18
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