# Rough Trade (roughtrade.com)

Is roughtrade.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 93 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4 · 3,716 reviews; Reviews.io 5.0 · 2 reviews; average 4.0
- Claimed: no
- Assessed: 2026-10-26

## Business details

- Category: Music, films and vinyl
- Places to visit: 5 stores (London (2), Bristol, Nottingham)
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 31 years
- Address: Rough Trade, Unit 3 Carrick Business Centre, Bonville Road, Bristol
- Email address: enquiries@roughtrade.com
- Phone number: +44 117 242 1949
- Contact page: https://roughtrade.com/en/articles/15495639-contact-stores-and-business-enquiries
- Website: https://roughtrade.com/
- Social media: Facebook https://www.facebook.com/RoughTrade/, Instagram https://www.instagram.com/roughtrade, X https://x.com/RoughTrade, TikTok https://www.tiktok.com/@roughtradeofficial

## Summary

We read 5 of its pages: contact, about, cancellation, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, TikTok and X), with its largest audience of 326,000 followers on Instagram. Customers have left 3,716 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 2 reviews on Reviews.io, averaging 5.0 stars out of 5. No malware or phishing warnings found for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, about, cancellation, terms and privacy (source: website)
- Its website address was registered 31 years ago (source: rdap)
- It is on 4 social media platforms (Facebook, Instagram, TikTok and X); the largest audience is 326,000 followers on Instagram (source: social)
- Great independent reputation: 3,716 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- A not fully established independent reputation: 2 reviews on Reviews.io, rated 5.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## How to check if roughtrade.com is legit

To check if roughtrade.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about roughtrade.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (For information)
- Who they are: Domain registration: Its website address was registered 31 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, about, cancellation, terms and privacy (Clear). Pages found: contact (https://roughtrade.com/en/articles/15495639-contact-stores-and-business-enquiries), about (https://roughtrade.com/en-gb/about/rough-trade-50), cancellation (https://roughtrade.com/product/fat-dog/cancel-me-i-m-tired), terms (https://roughtrade.com/en-gb/about/terms), privacy (https://roughtrade.com/en-gb/privacy)
- Reputation and track record: Customer reviews: Rated 5.0 stars out of 5 from 2 reviews on Reviews.io (Clear)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: It is on 4 social media platforms (Facebook, Instagram, TikTok and X); the largest audience is 326,000 followers on Instagram (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from roughtrade.com's own pages.

- Ways to contact them: “If you are unsure where your enquiry should go, contact us through Help Centre chat or email [email protected] .” (https://www.roughtrade.com/en/articles/15495639-contact-stores-and-business-enquiries)
- In their own words: “The year 2026 marks five decades of Rough Trade. From a small shop on West London's Kensington Park Road to a global community of music heads, it’s been half a century of backing counterculture, celebrating the physical format and championing creativity. We exist to serve the die-hards and the curious alike - fiercely independent, always chasing what’s next.” (https://www.roughtrade.com/en-gb/about/rough-trade-50)
- Who you're buying from: “We are registered in England and Wales under company number 05945476 and have our registered office at 5 Broad Street, Nottingham, England, NG1 3AJ.” (https://www.roughtrade.com/en-gb/about/terms)

## Cite

Truth Signal, Rough Trade: truth score 93 out of 100, legitimacy confidence High, assessed 2026-10-26, https://truthsignal.com/business/roughtrade.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/roughtrade.com