Truth score 72 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

72/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot828 reviews1.2

SmartCustomer269 reviews1.2

Reviews.io98 reviews1.37

BBB90 of 174 resolvedF

opticsplanet.com

Unclaimed

Rating: 1.2 ⭐ on Trustpilot1.2 ⭐ on SmartCustomer1.37 ⭐ on Reviews.io
Reviews: 1,195 reviews
Years in business: 26 years
Address: 3150 Commercial Avenue, Northbrook
Email address: sales@opticsplanet.com
Phone number: +1 800-504-5897
Contact page: opticsplanet.com/contact-us
Website: opticsplanet.com

opticsplanet.com

OpticsPlanet.com - SALE on Hunting, Shooting, Personal Protection & Tactical GearSALE on premium optics like riflescopes, red dot sights, binoculars, night vision. DEALS on shooting accessories, gun parts, ammo, safety products, and much more. FREE S&H over $49

Checked on 15 Oct 2026, 10:33

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Summary

Get Markdown

Is opticsplanet.com legit and trustworthy? Truth score 72 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 26 years ago, and is locked against transfer to someone else. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 828 reviews on Trustpilot average only 1.2 stars out of 5. Its 269 reviews on SmartCustomer average only 1.2 stars out of 5. Its 98 reviews on Reviews.io average only 1.37 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 32 complaint(s) filed against business. Of its 174 complaints closed in three years, 90 were resolved to the customer's satisfaction.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
Its website address was registered 26 years ago.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (828 on Trustpilot), but it falls short with only 1.2 stars out of 5.
A substantial number of independent reviews (269 on SmartCustomer), but it falls short with only 1.2 stars out of 5.
A low number of independent reviews (98 on Reviews.io), but it falls short with only 1.37 stars out of 5.
The Better Business Bureau rates it F, and does not accredit it; 90 of its 174 complaints closed in three years were resolved to the customer's satisfaction.

How to check if opticsplanet.com is legit

1 be cautious · 7 clear · 2 for information

To check if opticsplanet.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about opticsplanet.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US; founded in 2000 (Wikipedia) · BBB rating FFor information

The Better Business Bureau rates it F, and does not accredit it; 90 of its 174 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage, its delivery page says it ships internationally, its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: F
BBB accredited: No
BBB complaints closed in three years: 174
BBB complaints closed in twelve months: 48
BBB complaints resolved to the customer's satisfaction: 90
BBB complaint types: Product Issues: 62, Delivery Issues: 60, Service or Repair Issues: 35, Sales and Advertising Issues: 8, Customer Service Issues: 5, Order Issues: 3, Billing Issues: 1
BBB customer reviews: 75
BBB reasons for rating: Failure to respond to 32 complaint(s) filed against business, 3 complaint(s) filed against business that were not resolved
BBB business started: 12 Oct 2000
BBB file opened: 19 Aug 2002

From Wikipedia

Type (Wikipedia): Private
Founded: 2000

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 26 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 26 years
Domain transfer lock enabled: Yes

Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Returns Delivery Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Both
Contact phone number found: +1 800-504-5897

What its pages say

Quoted word for word from opticsplanet.com.

In their own words: “OpticsPlanet.com is the Destination for Gear™ and one of the largest internet retailers in the United States. Founded in 2000, OpticsPlanet has been offering a diverse product selection for those who play, work, and serve with passion, with the best brands in optics , gun parts , ammunition , hunting gear , outdoor and survival gear , apparel , footwear , and hundreds of other categories. Beyond just selection, OpticsPlanet offers exclusive products you cannot find anywhere else, including products from TRYBE Defense , TRYBE Optics , OPMOD , and hundreds of exclusive products from many other brands.” About page
How long you have to return: “If, for any reason, you are not completely satisfied with your purchase, you may return most items within 30 days of receipt of merchandise for an exchange or full refund.” Returns page
Do returns cost anything: “OpticsPlanet has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience.” Returns page
Faulty or damaged items: “OpticsPlanet reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions, or to outright refuse the return entirely.” Returns page
Delivery cost: “OpticsPlanet provides FREE Value Shipping to the contiguous 48 states, DC, and to all U.S.” Delivery page

SourcesHomepage Contact page About page Privacy page Delivery page Returns page Terms page

Reputation and track record

Customer reviewsTrustpilot 1.2 stars from 828 reviews · SmartCustomer 1.2 stars from 269 reviews · Reviews.io 1.37 stars from 98 reviewsBe cautious

Rated 1.37 stars out of 5 from 98 reviews on Reviews.io
Rated 1.2 stars out of 5 from 269 reviews on SmartCustomer
Rated 1.2 stars out of 5 from 828 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	1.2 out of 5	828
SmartCustomer	1.2 out of 5	269
G2	Not found
Capterra	Not found
Reviews.io	1.37 out of 5	98
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 1.37 out of 5
Reviews.io review count: 98
SmartCustomer rating: 1.2 out of 5
SmartCustomer review count: 269
Trustpilot rating: 1.2 out of 5
Trustpilot review count: 828

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 50,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 182,062 followers on FacebookClear

Its YouTube channel has 70,800 subscribers and 816 videos, the latest uploaded 260 days ago

Platform	Profile	Audience
Facebook	Profile	182,062 followers
Instagram	Profile	156,000 followers
X	Profile	60,800 followers
LinkedIn	Profile	7,053 followers
YouTube	Profile	70,800 subscribers
TikTok	Profile	1,247 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 477,962 followers in total
YouTube channel: 816 videos, 70,800 subscribers, last upload 260 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name goes to spamClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: quarantine

Certificate

Certificate issuer: Amazon
Certificate type: DV
Certificate expires: 19 Dec 2026

Hosting

Nameservers: ns1.ecentria.com
ns2.ecentria.com
ns3.ecentria.com
ns4.ecentria.com
ns5.ecentria.com
ns6.ecentria.com
Address: 3.139.187.254
18.118.91.81
3.130.90.34